Tracfone Wireless reviews: Read 70 customer service ratings

I purchased 5 tracfones, trying to get one with service in my area. Three of the five were purchased at stores so returning them was not a problem. The last two tracfones I purchased from tracfone. Neither of the two phones worked, couldn't get a signal. I had to pay the return shipping on each phone. I will never deal with them again. I literally spent approximately 24 hours on the phone with customer service! One jerk would transfer me to another jerk who couldn't speak English in a …way that was understandable. One agent actually had a rooster crowing in her house. She wouldn't tell me what country she was in, lol. I could hear another agent eating something. Tracfone has become a joke.Show more

My iphone stopped working a week ago, a very expensive gift from my GF. Stopped receiving calls or making them. The only number I would get is the help line. I called them 18 times. They kept repeating the same thing...I did them all.. re set, remove sim card , etc ect. *73. It gets stupid after the 10th call or so... I finally asked if I should get another phone..I have had the same number for 20 years. Yes, my phone was not working right ...so I ordered another phone Nextday from Tracphones…. it also did not work. Also did not make or receive calls. So ...It is not my phone or the new phone I just bought. It was Tracphone's service that was wrong. I finally got a supervior (after 8 days and dozens of calls) who kept me on hold for 45 minutes. Then like magic. The phone worked. After 8 days. Some one turned my number back on at the head office. Cost me 8 days of lost work. Tracphones offer to make it right ...none. Zero.. So lets understand what happened. Tracphone screwed up my service, which I pay for automatic ...Unlimited service for many years, same number, nothing changed...I spent 100 hours on the phone with them ...and finally bought a new phone just to get my service working again. And that phone also did not work > Why? Because they screw up some technical thing on their end ...so sorry. I lost a week of my life and so much business to their mistake. I come up owning money to send them back a phone I never needed. Think about that. They really do not care. Words are cheap....were is the action? Tracphone has no honor. No pride. And they do not take responsibility for their own mistakes. Shame on every employee. You are all to blame.Show more

I have been using TracFone for about 20 years now. As of 2020 or 2021, they are getting sneaky with the way minutes are used for texting. They are reducing the amount of characters you are able to use when texting someone (used to be 145 characters and is now 140 - don't try to use an emoji because it counts as somewhere around four texts). Even more frustrating is that they are now taking it upon themselves to break up in-coming messages so that they are no longer one message but multip…le. You are deducted minutes for each text that comes in, so they are able to use up more of your minutes by breaking the one in-coming text up into multiple messages. For example, the first line of the message will come through as one message "Hi John" (one text), the next sentence ".........." (two texts), and so on. TracFone is good if you do not use a cell phone all that regularly, but I will be switching to a different plan if they continue being so underhanded!Show more

Haven't had any problems with calling. Nut, internet connection drops often enough to give only 4 stars. Customer service may be located a distant half way around the world. The time of day and cultural differences are best taken into account. Successful with understanding and patience. Have been satisfied with phone offerings and their prices. Also like being able to add data via messaging.

Deserves 0 stars. Horrible consumer service. Horrible phone service. Tried to switch carrier and they want to extort 150.00 from me. Signed up for auto payments and shut my service down for non payment. Stay very far away from these clowns.

Bought a new Samsung A11 didn't work out of box spent 2 hours on phone with people who don't speak fluid english now I have to pay to return it. I spent over $100 for a defective phone and now I have to pay to return it, NOT RIGHT!!!! I WILL THINK OF THIS WHEN I GET A NEW PHONE

Called them, even talked to Supervisor. Wanted to move phone and number to my old service. They would not do it till I paid $158. For it to Be unlocked. I bought on HSN which gave you 1500 min, but don’t tell you it’s only 1.5 GB. You have to but each GB for $15.00 each. That’s where they get you. Be Careful. Only thing I can do is throw my pretty Samsung in the trash. Now I have to go back to my old carrier Consumer Cellular and get a new phone and it includes 3.5 GB each month.

Overall Great Coverage, Great Reliability, but do be careful In the event you either don't have enough money or the payment declines You will lose ALL DATA you may have gathered over time.

I have been a tracfone user for 15 years and realize that a carrier that relies on other carrier's towers is bound to have less reliable service. That service has improved over the years and the smartphone plans and data service has increased accordingly. Tracfone now sells phones with features beyond those supported by tracfone. For instance, most smartphones are able to support a hotspot. Tracfone claims that hotspot usage is unauthorized and any use of a hotspot may result in the acc…ount being investigated. Hotspots do work on some tracfones and not others, in some areas and not others. Since you pay for the data as you use it, it seems like a flimsy cover for poor technical support to say that the use is unauthorized when the true issue is that they fail to consistently support the feature. Customer service is "hit or miss" depending on the issue and the agent you encounter.Show more

My wife and I have been with Tracfone for 15 years. We have upgraded out phones about every 3 years, That math comes out to 10 upgrades and new activations. We have bought phones from QVC, HSN, Amazon. We have never had an issue activating a phone nor have we ever lost a single paid for minute. The few times we contacted customer service we found them to be helpful, knowledgeable and pleasant to speak with. Waiting time to speak with a rep was very short. I can only conclude that all these negat…ive reviews are total nonsense.Show more

forget about any kind of refund or customer service

With a smartphone, any talk/text/data can go through your home or work Wi-Fi (so it is basically free). Paid up minutes are used when away from wifi, as when shopping or traveling. Keep on top of your service days...I finally bought the 365 day plan for $125, so I pay one bill for an entire year--convenient AND cheap!

won a samsung galaxy s 10 from then, never got it and still waiting for it, just keep getting a run around about it.

They use different networks so system is good plans inexpensive their software has bugs I have 2 numbers 3 phones and can nerve obtain on the second phone usage despite having spoken with technical dept many times. Customer service some times good some not

I was not told in advance that I would receive no refund If I cancelled service.

Once upon a time one could check remaining minutes of talk by texting, 611611, Balance. Now all one gets is 0MB remaining minutes even after adding a new refill card. Called C.S. 2 Dec 2020 got run around and an arrogant woman that either didn't understand the problem as presented or was just a buffer against a customer with a complaint. Wouldn't even access account to tell me what minutes remain unused. I finally gave up trying to get her to understand the reason for the call and hung… up. A year ago the C.S. was very helpful but something has changed and not for the better. Disappointed.Show more

At age 70 all I wanted was a phone to call and receive with that has good coverage along with being inexpensive to purchase.

As a very light phone user, Tracfone has met my needs very well for a dozen-plus years. Spending twenty dollars for three months' service walks circles around ANY monthly billed service, and with a smartphone there are triple minutes when air time is added. Having that apply to a basic phone would be better, but that's not a major complaint, considering. The one big downside is that the customer service is, with some exceptions, bad news. It may be great one day and nonexistent the… next. It also wouldn't be a good choice for heavy data usersShow more

The customer service is impossible to get help from,no matter how far you escalate.I even called corporate and it was just a sad joke.They know they have your money already so they just try to wear you down with incomprehensibly awful service.

Very helpful customer service staff.