Twigby reviews: Read 67 customer service ratings

Check out what customers are saying about Twigby

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Twigby
4 (67)
Starting at
$10 /mo
See at Twigby
Customer Reviews 4
67 Twigby reviews
5 38
4 11
3 5
2 3
1 10

Is Twigby phone service any good?

Smashed my expectations

I was a little jaded from my previous experiences with other phone companies, so it was a breath of fresh air when I swapped to Twigby. The SIM card came in promptly, customer service is a delight to talk to and they're helpful every step of the way. It's affordable too! I honestly should have swapped sooner!

Good phone service but bad website

Their website is difficult to navigate. There's too much going on (there's an even smaller menu on top of the main menu and its hard to read) and chat pops up randomly. I barely can find the login option! The phone service is good though, good coverage and calling. 1 star for the website, 5 for the service.

Quick to help

They're quick to help. They made it easy to follow instructions and activation only took a few minutes to. Calling is great. I never had a dropped call.

Twigby now uses Verizon but no wifi calling

Ported my Samsung Galaxy S9 over from Verizon 5 months ago and have been very happy with Twigby running on the Sprint network for the price. They are now switching over to the Verizon network and I got set up yesterday and have fantastic coverage now - except the new network no longer supports wifi calling - which is a bummer because cell coverage is terrible where I work :(

It is cheap.They don't support the phones they sel

Twiggy is very cheap and definitely saved some money. We ended up buying a phone from them which they would not support whatsoever. It was from China and the only place you could get repaired is in China so we wasted a bunch of money on a phone they would not offer any type of refund or credit. I guess you get what you pay for

I like Twigby!

Been with Twigby since April/2018. I don't use the phone as a computer. I do have 200Mb of data because I have to download an MMS once in awhile, but the 300 minutes of voice and unlimited texting suites me just fine. Have been fairly satisfied with service. I live in SE Iowa and I do have some bad area's of coverage, but you will get that with any of the providers unless you live in the big cities. I have been and will probably continue using Twigby until something really stupid happens. I am old enough to remember when we didn't have cell phones and you had to wait for the neighbor to get off the land line so you could make a call! Have a great day!

Compatible with iPhone

I bought Twigby's SIM card for the iPhone 6 after being told about the low costs. I was a little hesitant at first since I used to have AT&T's network but turns out Twigby's network works just fine. Glad that I switched over.

Expensive

Screw Twigby!!! They're way more expensive than other carriers!

customer service

customer service is really good at twigby and is a very affordable service

Price

A lot of phone plans they offer are senior-friendly. Verizon was just too expensive for my budget so I switched to Twigby. Now I pay $80 less every month.

None

Been using Twigby for a year. No issues.

Service

I live in a very rural area where Verizon doesn't work well. So I decided to try a cheaper alternative. Twigby has not only great coverage but they have affordable rates and customer support that's easy to work with.

Competitive pricing initially

Twigby is pretty good at what it does so long as you're not a data hog. After 5GB a month it'll be more expensive compared to other MVNOs.

Ease

This is a great first phone and service for my kiddo! It was very easy to set up and it was compatible with my old iPhone 6s I had kept around. Impressed with the low monthly fees.

Service

I'm happy with Twigby. Been with the company for 2 years.

Customer support

Lots of dropped calls. Customer support is lackluster. Cancelled after a month.

Service

This is just what we wanted! Thanks Twigby!

Customer service

Customer service is terrible. I've had signal issues for a couple of weeks now so I used their chat service. Well the representative disconnected before the problem was even solved because her shift ended! Is this how you treat your customers, Twigby?

Price

The price is simply unbeatable. The coverage is great (not the best but it's great for what you're paying) and customer service is so helpful, always going above and beyond.

Unforgiving

When I changed my credit card (long story) I forgot to update Twigby with my new card information. Because of that, they outright terminated my account without any grace period whatsoever. All because I forgot to update my card! They really, really don't care about their customers or customer loyalty.

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