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Unreal Mobile Reviews & Ratings

Unreal Mobile customer ratings in 2021

Unreal Mobile
Average Customer Rating32 User Reviews
User Rating Distribution
5 Stars9
4 Stars4
3 Stars3
2 Stars3
1 Star13
Plans starting at:$10/mo*
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Read 32 Unreal Mobile user reviews

Everything!

WARNING DO NOT USE UNREAL MOBIL!

I used them for almost 9 Months w/the 3-Month Plan.

Unreal has been the most HORRIFIC Mobil Experience ever!

1--You CAN'T use their services w/o an APP, literally is a Voip Service ONLY.

2---App CRASHES Constantly when trying to Dial-Out or on a Call

3--Customer service is ONLY Via:

Forums / Live Text Chat or E-mail no Real Live Person to speak to not AFTER your a Member

4--The Live Chat 99.9 1/2% of the Time Don't Know or Can't Help, they send your issues to an ( e-mail Back n Forth reply ONLY Customer Service ) which can take Many Days or a Weeks or 2 because your going Back n Forth waiting on e-mail replies.

The last time they did that they left me waiting,  I NEVER received any correspondence. 

5--I Had a Ph Number for Many Many Yrs so ALL My Contacts was connected to that number,

 

So I  Port it to UNREAL, They Screwed up and Forced me to use a New  Number, making me lose My Number n  ALL Contacts Permanently.

6--If You Read ANY Positive Reviews on this FAKE Service??, it Must be a Fake Review by them. Freddy T-Power

Cheap

Unlimited "everything" is not data, just text and calling. But, the plan says how many GBs are included. Using it when it works is just fine at a good price. However, if you need to do anything to your account, plan on headache after headache. It's like the training the received is how to best not resolve issues and keep you on the phone as long as possible. I find working directly with major carriers to also be frustrating and annoying as they usually want me to go into the store over an hour away from my home. So, getting the run-around via slow chat or heavy accent phone calls (sometimes too heavy to understand with a lot of background voices) is a trade-off for paying less. I only have to call in once a year … hopefully less than that now. Terrible website. Not very intuitive. Very glitchy. Online chat - very slow. They waste 20-30 minutes of your time before "escalating" any problem to the technical department which is just a black hole. Don't bother calling it. It's just the chat in voice form. To drag it out, expect to be transferred several times, repeat yourself, and go on hold for 60% or more of the time while they "research" anything.

Calling issues

This service is a damn joke. It's good for texting and calls but you can only do that in the UNREAL app. I can't receive calls!

Fast delivery, customer service

SIM delivered super quick! Good customer service! Had a technical issue at first but it's since been solved and now I'm loving the service!

Activation

Unreal SUCKS. I was unable to activate my phone and that's where it ended for me. Moved onto Mint Sim.

Porting process, service

Process was really quick and painless! So far have had no issues.

Network

really really terrible network calls are impossible and app crashes frequently! STAY AWAY FROM UNREAL!

No unlimited data

Unlimited data? What unlimited data!? There is none! UNREAL!

Low fees

It's Unreal all right! It's unreal because of the pricing! So low!

Great price

I transferred to Unreal from RedPocket. I liked RedPocket, don't get me wrong, but Unreal had the better price. So far I'm very happy with the switch. No issues.

Great starter service

Works well as a starter service for my kiddo.

Too complicated

Unreal isn't great. Lots of trouble to get started. Really not worth the hassle.

Customer service

Customer service is pretty good but it is very slow.

Low cost

This is a great option if you're looking for a low cost service! It may take some technical knowledge to get it to work but after that you're golden! You will need the Unreal application. Took less than a couple of hours to port my phone number from Verizon. So cheap for what you get!

Technical errors

My husband and me tried Unreal but this was such a bad experience. I wasn't able to activate my phone due to an error on their end but my account kept being charged. I ended up getting a refund but I immediately moved to Mint Mobile. So much better.

Customer service

Don't waste your money on this piece of crap. I purchased a sim card but it didn't work so I purchased another one. Turns out that one didn't work either. Data was okay but texts or calling wasn't working. Customer service only made matters worse by being rude. Changed to Straight Talk and have been happy ever since.

No service

I wish I could give Unreal 0 stars. This is the worst phone company I've ever had the displeasure having. Didn't get service despite doing everything correctly - ported my phone number, activated my sim card. But no service. Tried to contact an agent but they have no idea what the issue is.

Simple and easy

Really easy to order phone and SIM cards from. Flawless experience with customer service and activation. Very happy.

Price

Absolutely love the pricing of Unreal! Would give it 6 stars if I could!

Helpful representatives

I was able to port my phone number in less than an hour without any issues. When I also talked to agents they were friendly and very helpful.

Okay coverage

I swapped to Mint Mobile after the unreal experience I've had with Unreal. Service for Unreal was fine until I tried to port my number to another carrier. No matter what I did I was unable to port it out. It was like they were holding my number hostage!

Customer Service, Phone Quality, Porting Out Issue

You have to do everything through the Unreal app, which is not a problem for me. However, I realized I was missing calls and could not receive voicemails.

I needed a reliable phone provider, so I decided to transfer to a different carrier.

However, Unreal Mobile is making this impossible. I have been trying to transfer to Xfinity Mobile (who has been great for my wife), but my number is still stuck with Unreal Mobile for over 2 months now. I have troubleshooted this many times with both Unreal and Xfinity on the phone. However, Unreal does not have the capability to troubleshoot their side. They use a 3rd party port provider, Inteliquent, and they can only contact them by email.

Here is a timeline of my experience trying to port out my number so far:

Early June - I had been trying to port out my number to Xfinity Mobile. However, I was unable to complete the port out request from Unreal Mobile. I followed Unreal's exact instructions on the Unreal site/portal, and I was using the correct information.

June 4 - I first emailed Unreal about the port out issue.

June 7 - I was already paying for Xfinity Mobile, and I needed a reliable phone ASAP. Unreal Mobile was not working for me, as I could not receive calls or voicemails. I emailed Unreal Mobile again that this port out request was urgent.

June 7 - I also call Unreal. They say they never received any port out request and ask me to re-send.

June 16 - 1st 3-way call with Unreal/Xfinity. We confirmed Xfinity was submitting the port out request with the correct information (same information I submitted all along) and tried a few other port out attempts.

June 22 - I finally received an email back from Unreal. There was nothing new or helpful in the email. It took 18 days to respond to my initial port out issue, and the email provided me nothing, just information I had already confirmed on the phone and got from the portal 3 weeks ago. I realize that Unreal will never resolve this issue through email.

June 23 - 2nd 3-way call with Unreal/Xfinity. Unreal still has no update. Unreal support team asks me to re-submit the port out request again. I continue having Xfinity resubmit the port out request every week as usual.

June 30 - Unreal Hangs up on me, as we try to make the 3rd 3-way call. I had been hung up on before from Unreal, but I only decided to start documenting this starting June 30.

June 30 - 3rd 3-way call with Unreal/Xfinity. Xfinity continued to provide all information requested from them, including port out request IDs. Unreal still has no update.

July 7 - 4th 3-way call with Unreal/Xfinity. Xfinity continues submitting port out requests, and has been every week as Unreal requested. Unreal has Xfinity try different SPIDs, NNIDs, Zip codes, and addresses. Xfinity submits the port out requests and receives a proper port response every time. Xfinity can provide the port out ID, port response ID, error information, etc. Xfinity side/backend is working properly. However, Unreal continues to say they never received any request. Unreal first emails their 3rd party port provider Inteliquent on July 7.

July 14 - 5th 3-way call with Unreal/Xfinity. Unreal has no update. Xfinity asked me to try porting out to Google Voice as a possible medium. However, numbers with Unreal Mobile cannot be ported to Google Voice.

July 21 - 6th 3-way call with Unreal/Xfinity. Unreal still has no update from 3rd party port provider Inteliquent.

July 28 - I call Unreal asking for an update. Unreal still has no update from 3rd party port provider Inteliquent.

July 28 - I get an email from freedompop saying they are still waiting for an update from 3rd party port provider Inteliquent.

August 4 - 7th 3-way call with Unreal/Xfinity. Unreal confirms Xfinity has provided and submitted all information correctly again (this happens almost every phone call). I request to review my emails/calls with Unreal, and the Unreal agent hangs up on me. Unreal still has no update from 3rd party port provider Inteliquent.

August 4 - I get an email from freedompop saying they are still waiting for an update.

August 5 - An Unreal Agent tells me that their system is set up to randomly hang up on people (me). He says if there are more calls, my call may be immediately hung up on without any warning. I actually believe this could be true, since they have hung up at the start of calls, after 1+ hours on the phone, and even while they put me on long holds. This random hang up system is terrible, and has wasted so much of my time.

Note: Unreal Mobile and Freedompop are sister companies. The issue seems to be temporarily passed to a freedompop.com person sometimes.

I have probably wasted 40+ hours on the phone over the past 2+ months trying to port out my number. As I emailed on June 7, this port out request is urgent and I want to leave Unreal as soon as possible...

phone lost all sounds after Unreal update

customer support is as everyone says, high promises, low on action.

Unlimited data, if you're not a speed hog

Been using it for almost a year, get great coverage, and when I do run out of 4G data, I can still survive on 2G. Can't beat the price.

NO CUSTOMER SERVICE,APP IS BAD, NO ONLINE HELP!!!!

I tried to use and activate. First you have to use their app to do anything, you cant use the phone call or messaging apps. Called to get assistance, they just send you to sales or tell you to visit the website, so no live person, jsut sales people. THEN I tell them its horrible and i want to cancel, THEY HUNG UP ON ME 5 TIMES! I finally called my bank to cancel and block all transactions, and i threw away the sim. Worst experience i've ever had with a carrier, AND I SELL PHONES!

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Unreal Mobile Network Specs

Network:AT&T, Sprint
Technology:CDMA & GSM
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Unreal Mobile Company Info

Founded:2018
Headquarters:1100 Glendon Ave, Ste 700, Los Angeles, CA 90024
Employees:10-Jan
Customer Service:(855) 486-7325
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
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