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US Mobile Reviews in 2021

US Mobile customer service ratings

US Mobile
Average Customer Rating55 User Reviews
User Rating Distribution
5 Stars33
4 Stars8
3 Stars4
2 Stars1
1 Star9
Plans starting at:$10/mo
View Plans

Read 55 US Mobile user reviews

Customer service; no contract; great rates

Contrary to the report, US Mobile DOES offer discounts now for multiple lines. Plus “perks” when you have multiple lines. We switched from AT&T, now have zero dropped calls in our house whereas with AT&T it happened on every 3rd or 4th call. We are on their LTE plan so it uses Verizon towers so coverage is the same as if we went with Verizon (we tried their service but US Mobile is a better deal). Their customer service is top notch, you won’t wait forever to get ahold of someone and they address issues very promptly.

failed to provide promised service

Paid for the Ultimate Unlimited with the Ludacris upgrade. Connections were terrible, data never once managed to reach even basic plan speed. Text and VM would randomly be delayed by hours. I ported my phone number to USmobile from my old service. When I left, the account and pin they sent me did not allow me to port over my number again. All in all, 1/10. Failure to provide agreed service.

CS

Don't waste your time & money !!!!! After 2 days of trying to activate the Super LTE network with various reps doing different settings they said my phone was not compatible, even after their own system said it was....so I was told to activate on the GSM network, after set up completion around 8:30 pm i did a few test to insure everything was okay, verified that internet connection was up and running, afterwards I turned my Wi-Fi back on, the next day before 9 am my internet stopped working, I called CS again and was told you guess it....I was out of data...I had used 2.5 gb in less than 13 hours, mostly overnight, in my sleep ! They provided me a "report" of my data usage that showed 20mb being used about every minute...weird right ???? My previous plan was 20 gb...never have I used more than 8 to 10 gb in a month...but somehow I can use 2.5 gb overnight on Wi-Fi ? The best part was when I wanted to port my number back to my old carrier, I chatted with CS to get my account # and pin....CS.....after a few mundane and smartly postponing remarks his answer....I can’t give you that information, I will send you a email. So I called CS, after answering 20 questions......his answer.....I can't give you that information, we will send you a email! So I had to move out of my spot on my carrier until the email arrive since the place was packed and I felt it was not right to keep other customer waiting... The service itself had a few dropped calls which I had never experienced with my real carrier and the phone would read "Emergency Calls Only" which seems to me it was losing network connection. No mms will work without data...so after calling about my messages not working i was giving a whooping 100mb of complementary data....which worked for a few days...... If you want a Headache ......Go Ahead !!!!!!!!!

Customer service, website, cost

Customer service: Great, really quick to respond and really nice. Able to fix all of my issues. Website: User-friendly. Service: Once in awhile I have issues with the network but other than that it works really well. Cost: Perfect for those looking for much cheaper phone plans.

Customer service, cheap rates

Very impressed with US Mobile. Customer service is very helpful and patient. Cheap rates too with good coverage!

Customer care

They took care of the issue immediately. US Mobile has the best customer care ever!

Great coverage

Carrier's great especially if you're looking for Verizon or T-Mobile coverage. Only problem I had was the activation. Took an hour and a half to port my number to the service.

Unreliable

the service you'll get won't be reliabile but you won't realize it for a bit. i didn't get texts for a while but i didn't notice until someone told me they asked me a q i never replied to.

Customer support team

One of the best customer support teams around. Glad that you're around in times of crisis.

Budget-friendly

An excellent choice for those on a budget. Fast data speeds, great reception. Fantastic customer service. This company is so much cheaper but with the same quality!

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US Mobile pros and cons

Pros

  • Flexible, no contract plans

  • 24/7 customer service

  • 5G coverage available

Cons

  • No international calling

  • Phone selection

US Mobile cell phone plans

Plan

Network

Minutes

Texts

Data

Price

Unlimited Talk & Text

Verizon & T-Mobile

Unltd

Unltd

0GB

$10

1GB Data

Verizon & T-Mobile

Unltd

Unltd

1GB

$12

5GB Data

Verizon & T-Mobile

Unltd

Unltd

5GB

$15

12GB Data

Verizon & T-Mobile

Unltd

Unltd

12GB

$20

18GB Data

Verizon & T-Mobile

Unltd

Unltd

18GB

$25

30GB Data

Verizon & T-Mobile

Unltd

Unltd

30GB

$30

Unlimited Data

Verizon & T-Mobile

Unltd

Unltd

Unltd

$45

Free Starter Kit with code: MSPUSM

Verizon vs US Mobile Plan Comparison

Keep your Verizon phone, number & coverage: Save $780 per year

Carrier

Network Coverage

4G LTE Data

Price

Annual Cost

Verizon

Verizon 4G LTE

Unltd*

$80/mo

$960/yr

US Mobile

Verizon 4G LTE

5GB

$15/mo

$180/yr

*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$65/mo$780/yr

US Mobile Specs

Network:

T-Mobile & Verizon

Technology:

GSM & CDMA

3G Bands:

850, 1700/2100, 1900Mhz

4G LTE Bands:

700, 850, 1700/2100, 1900Mhz

Bring Your Phone:

Yes

Keep Your Number:

Yes

Contract:

Yes

Credit Check:

No

5G:

Yes

Prepaid:

Yes

Taxes/fees included:

No

VoLTE:

Yes

WiFi Calling:

Yes

Visual Voicemail:

Yes

Multi-line Discounts:

Yes

Multi-month Discounts:

No

International Roaming:

Yes

US Mobile FAQs

What is US Mobile?

US Mobile is an MVNO that offers cheap prepaid cell phone plans.

Is any good?

If you're looking for cheap cell phone service without compromising coverage, US Mobile will help you cut your phone bill significantly.

What cell towers does US Mobile use?

US Mobile operates on the nationwide Verizon & T-Mobile 4G LTE & 5G networks.

How much does US Mobile cost?

US Mobile offers a range of cheap cell phone plans starting at $10 per month.

US Mobile Info

Founded:

2014

Headquarters:

50 Main Street, White Plains, NY 10606

Employees:

50

Customer Service:

(878) 205-0088

Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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