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US Mobile Reviews

US Mobile user ratings in 2020

US Mobile
Average Customer Rating52 User Reviews
User Rating Distribution
5 Stars32
4 Stars8
3 Stars4
2 Stars1
1 Star7
0 Stars0
Plans starting at:$10/mo
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US Mobile User Reviews

RecommendedCustomer serviceNone

US Mobile always has had great customer service. They're always friendly and helpful. Would highly recommend US Mobile for customization and customer service.

RecommendedCustomer service, website, costService needs better coverage

Customer service: Great, really quick to respond and really nice. Able to fix all of my issues. Website: User-friendly. Service: Once in awhile I have issues with the network but other than that it works really well. Cost: Perfect for those looking for much cheaper phone plans.

RecommendedCostNone

I love US Mobile! My bills have been so much lower since going with them!

RecommendedInexpensive, superior CSNone

Been with US Mobile for a few years. Really inexpensive, superior customer support.

Not RecommendedCostUnreliable

the service you'll get won't be reliabile but you won't realize it for a bit. i didn't get texts for a while but i didn't notice until someone told me they asked me a q i never replied to.

RecommendedServiceNone

BEST. SERVICE. EVER! Thanks US Mobile!

RecommendedBudget-friendlyNone

An excellent choice for those on a budget. Fast data speeds, great reception. Fantastic customer service. This company is so much cheaper but with the same quality!

RecommendedCustomer serviceNone

US Mobile is very fast and very efficient at what they do

RecommendedCustomer serviceData issues at times

I switched from AT&T to US Mobile and so far US Mobile is way better. The customer service is so much more knowledgable and friendly. My only problem is that I sometimes don't receive text messages and sometimes I have data connectivity issues. Other than that, US Mobile works fine.

Not RecommendedNoneNot unlimited!!

They say you have unlimited but they DISCONNECT THE PHONE!!! Dont use US Mobile!

RecommendedCustomer service, savingsNone

Best customer service ever! I'm saving so much on my monthly cell bill now!

RecommendedHelpfulNone

US Mobile has always been helpful to me.

RecommendedCustomer service, cheap ratesNone

Very impressed with US Mobile. Customer service is very helpful and patient. Cheap rates too with good coverage!

RecommendedCustomer serviceNone

Everyone I spoke with customer service they have been very kind and professional. Would recommend!

RecommendedCustomer supportNone

US Mobile always works hard to find a solution for you. They also respond very quickly!

RecommendedGreat coverageActivation is slow

Carrier's great especially if you're looking for Verizon or T-Mobile coverage. Only problem I had was the activation. Took an hour and a half to port my number to the service.

RecommendedService, customer supportNone

US Mobile has some great, honest and caring people. The service is also phenomenal. A+!

Not RecommendedNoneNone

US MOBILE SUCKS!

RecommendedTechnical supportNone

The technical support is very nice and super helpful and were able to help me fix my network problems.

RecommendedCustomer careNone

They took care of the issue immediately. US Mobile has the best customer care ever!

RecommendedValueCoverage can use improvement

Not as great coverage compared to Verizon but still you're paying a whole lot less for the data, minutes and texts. I'm saving almost $100 every month!

Not RecommendedNoneCustomer service

Extremely poor customer service. They were unable to help me when I had a problem sending texts. Wouldn't recommend to anyone!

RecommendedCustomer supportNone

Patient and polite.

RecommendedCustomer representativesNone

Customer rep really helped me. I would very much recommend US Mobile just for the awesome 24/7 customer service experience.

RecommendedCustomer support teamNone

One of the best customer support teams around. Glad that you're around in times of crisis.

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US Mobile FAQs

How do I switch to US Mobile?

Switching to US Mobile is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to US Mobile. You can keep your old number. All you need to do is order a US Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does US Mobile have network coverage in my area?

US Mobile is powered by T-Mobile & Verizon, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to T-Mobile & Verizon directly.

Can I keep my phone number when I switch to US Mobile?

Yes! It's easy to port your existing phone number to US Mobile during the activation process.

Can I bring my phone to US Mobile?

Yes! Most unlocked smartphones that have a SIM card slot will work with US Mobile. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with US Mobile?

You can check your devices compatibility on the US Mobile website before you signup.

Is there a contract or credit check with US Mobile?

No. US Mobile works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does US Mobile offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized US Mobile plan and only pay for the data you actually use.

Does US Mobile offer family plans?

US Mobile plans are already extremely low-cost, so they do not offer further discounts for families.

How does US Mobile billing work?

US Mobile plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. US Mobile allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my US Mobile plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does US Mobile allow tethering?

Yes, US Mobile allows tethering but it may depend on the plan you select, so you will need to check on the US Mobile website.

Does US Mobile offer international calling?

Yes, US Mobile includes calls to international countries, more information can be found on the US Mobile website before you sign up.

Does US Mobile have a refund policy?

US Mobile offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the US Mobile website.

Who should switch to US Mobile?

US Mobile are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

US Mobile Network Specs

Network:T-Mobile & Verizon
Technology:GSM & CDMA
3G Bands:850, 1700/2100, 1900Mhz
4G LTE Bands:700, 850, 1700/2100, 1900Mhz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

US Mobile Company Info

Founded:2014
Headquarters:50 Main Street, White Plains, NY 10606
Employees:50
Customer Service:(878) 205-0088
Support:Email Support
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
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