US Mobile reviews: Read 87 customer service ratings

Very cheap plan that offers the same quality as anywhere else! I would recommend this service to everyone reading this!

USMobile's easy to install and you'll get top notch signal strength right off the bat. It also has 24 hour customer service. You can get discounts too and they are ultra flexible. I can get whatever I need with USMobile.

Of the few times I deal with customer service, they've all been pleasant. Their available 24/7. I don't deal with long wait times. When they help me they're very patient and answer my dumb questions. They helped me understand the issue I'm having and what to do about it. These guys are great.

It's been over a year with US Mobile and I'm still happy with them. Way better than other competitors.

I've been with US Mobile for several years now and they've not once given me reason to leave for another carrier. The service is top-tier. It's not the best if you use a lot of data. If you do, this probably isn't the carrier for you.

I have a burner phone with a US Mobile plan and so far the service has been very good. Fast help and very helpful staff.

US Mobile uses Verizon's towers so you're getting the best coverage, but at a more affordable price. Highly recommended.

It was easy to join the service. Very inexpensive too.

So what I like about us mobile: their data speeds are very fast and it's inexpensive. But that's where it ends: I'm disappointed with coverage. Half the time no one gets my texts (and I don't receive them) and calls just go straight to voicemail. The service is just unreliable which is why it gets 2 stars from me.

This company is just awesome. They have plans that are tailored to budgets and need. I recommend that you at least give them a try.

I love the customer service. They're prompt and always willing to help. I only have 1 issue: coverage isn't the best. Sometimes I get poor connections where I'm at.

The US Mobile reps are some of the best I've had the pleasure of speaking to. They go above and beyond to help me and make sure I'm a happy customer before ending the all. They're always there 24/7.

Contrary to the report, US Mobile DOES offer discounts now for multiple lines. Plus “perks” when you have multiple lines. We switched from AT&T, now have zero dropped calls in our house whereas with AT&T it happened on every 3rd or 4th call. We are on their LTE plan so it uses Verizon towers so coverage is the same as if we went with Verizon (we tried their service but US Mobile is a better deal). Their customer service is top notch, you won’t wait forever to get ahold of someone a…nd they address issues very promptly.Show more

Paid for the Ultimate Unlimited with the Ludacris upgrade. Connections were terrible, data never once managed to reach even basic plan speed. Text and VM would randomly be delayed by hours. I ported my phone number to USmobile from my old service. When I left, the account and pin they sent me did not allow me to port over my number again. All in all, 1/10. Failure to provide agreed service.

Don't waste your time & money !!!!! After 2 days of trying to activate the Super LTE network with various reps doing different settings they said my phone was not compatible, even after their own system said it was....so I was told to activate on the GSM network, after set up completion around 8:30 pm i did a few test to insure everything was okay, verified that internet connection was up and running, afterwards I turned my Wi-Fi back on, the next day before 9 am my internet stopped wo…rking, I called CS again and was told you guess it....I was out of data...I had used 2.5 gb in less than 13 hours, mostly overnight, in my sleep ! They provided me a "report" of my data usage that showed 20mb being used about every minute...weird right ???? My previous plan was 20 gb...never have I used more than 8 to 10 gb in a month...but somehow I can use 2.5 gb overnight on Wi-Fi ? The best part was when I wanted to port my number back to my old carrier, I chatted with CS to get my account # and pin....CS.....after a few mundane and smartly postponing remarks his answer....I can’t give you that information, I will send you a email. So I called CS, after answering 20 questions......his answer.....I can't give you that information, we will send you a email! So I had to move out of my spot on my carrier until the email arrive since the place was packed and I felt it was not right to keep other customer waiting... The service itself had a few dropped calls which I had never experienced with my real carrier and the phone would read "Emergency Calls Only" which seems to me it was losing network connection. No mms will work without data...so after calling about my messages not working i was giving a whooping 100mb of complementary data....which worked for a few days...... If you want a Headache ......Go Ahead !!!!!!!!!Show more

Customer service: Great, really quick to respond and really nice. Able to fix all of my issues. Website: User-friendly. Service: Once in awhile I have issues with the network but other than that it works really well. Cost: Perfect for those looking for much cheaper phone plans.

Very impressed with US Mobile. Customer service is very helpful and patient. Cheap rates too with good coverage!

They took care of the issue immediately. US Mobile has the best customer care ever!

Carrier's great especially if you're looking for Verizon or T-Mobile coverage. Only problem I had was the activation. Took an hour and a half to port my number to the service.

the service you'll get won't be reliabile but you won't realize it for a bit. i didn't get texts for a while but i didn't notice until someone told me they asked me a q i never replied to.