Verizon User Reviews
User Rating Distribution
After many yrs with verizon i decided to go with Cricket. The customer service here is horrible. They wanted me to pay $50 to unlock my phone so i couldnt switch carriers. I will never be back and intend on telling others to switch to another carrier to save money and no longer be held hostage to verizons plans.
Made the mistake of making a promise to pay and then paid the bill on pay day. Which meant a duplicate payment. I have requested my money back for the duplicate payment and they have denied it. How are they allowed to keep your money? I am looking for a new service provider today.
I am leaving Verizon ASAP. I am writing this review to warn people that Verizon has horrible customer service and billing practices. I purchased 4 phones and 2 tablets from Verizon. That's 6 lines. We moved in October 2015 and I purchased 2 additional phone lines and phones. For many reasons I forgot to call Verizon to terminate service for 2 of my lines when the contract ended in March 2016 and September 2016. It's January 2017 and Verizon refuses to refund me the money I paid between the contract end dates, to today totaling $220.00. They terminated the 2 lines today and offered me $40.00 of the $220.00 that they owe me. They also told me to sell the 2 extra phones. Does this make sense to anyone? I feel sorely used.
I've been with Verizon for over 15 years. They cost quite a bit more but they have better coverage for the West TX area and their customer service has always been good
I've stayed with Verizon for over a decade now even though my bill has been steady climbing but I've been staying with them since they've been so helpful and kind to me when I've called. Even though I'm a part of the 'older' generation and not up to speed with technology!
They have great coverage area. I have a 21 mile commute to work. I've broken down a few times on the road in the past but I've always had signal with Verizon
My husband and I've had Verizon for several years and haven't had any issues. We had a problem once with our data being used up very quickly over a day so we called to see what the problem was. They sent out a technician who explained the problem to us and even gave us more data without an extra charge.
Have yet to have a single issue or concern. Unlike other cell phone companies, verizon has never increased my bills with unknown fees
Verizon is known for their reputable and reliable service which makes me feel extremely safe. If I get lost or in an accident, I know I can trust Verizon
We decided to switch phone carriers and looked around for prices. Verizon had the cheapest and a signup deal for a free phone. So we rushed in and got the free phone but the when the clerk explained our plan it was only paertially true. When we got our first bill it was $159! There was 2 twenty dollar activation fees no one mentioned. Customer service eventually resolved me issue months later but I advise any consumer thinking about Verizon to ask for a copy of the bill before they sign up
Coverage across carriers has equalized greatly and not the customer service has gone to the dogs. I had a problem with a damaged phone that is my only work phone and they took forever to fix it.
Warning: Do not get into a contract with Verizon. They will rip you off big time. After paying for 10 years over $2400 a year I changed to Cricket to $50 a month. I now see how I was ripped off for a monthly bill of $200 and at the end I get a early termination fee of $280. There is no loyalty to a customer.
I upgraded my cellphone to the Droid Turbo and the change from old phone to the brand-new phone was kind of easy with the exception of the visual voicemail. I utilized the chat feature on Verizon's site, and the rep was extremely helpful to troubleshoot the issues I encountered as well as even did some work on his end to find a solution.
My wife and I pay more for their network but it will stay up and run fast. For us around our city they are the most reliable service but the most high priced option. You get what you pay for.
Verizon is a very good company as far as coverage and cellphone selection apart from the fact that it really is not cost-effective for individuals. It's an extremely good value for families using shared family pools of data, minutes, and texting, however for one person, it's somewhat costly.