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Verizon Reviews

Verizon Wireless user reviews & ratings

Verizon User Reviews

RecommendedNational phone coverageCustomer service

Here's a copy of correspondence I sent to Verizon today after being a customer for the past 10 years:

"I am very surprised that a company with the size and advertised capabilities of Verizon cannot prorate a final bill. On May 7, I closed my Verizon account (phone number xxx-xxx-xxxx). At the time I was told service would end on May 28, 2020. I thought it was because I had already paid through that date.

Today I was billed $66.33, which was a shock to me as I had closed the account 13 days ago. When I called the Verizon customer number today I was told that the Verizon billing cycle runs from April 28 to May 28. So, I was being billed for that period. As I had closed my account on May 7, I was appalled that I had to pay for 3/4 month just because “that is the way Verizon does it….” Every major corporation has the ability to prorate a final bill. It seems Verizon just wants to squeeze out the last few dollars from departing customers.

My address is above if Verizon can see the way to refund a prorated share of the bill. "

Not Recommendednothingoverpricing

After many yrs with verizon i decided to go with Cricket. The customer service here is horrible. They wanted me to pay $50 to unlock my phone so i couldnt switch carriers. I will never be back and intend on telling others to switch to another carrier to save money and no longer be held hostage to verizons plans.

Not Recommendednothing!They refused to give me my money back!

Made the mistake of making a promise to pay and then paid the bill on pay day. Which meant a duplicate payment. I have requested my money back for the duplicate payment and they have denied it. How are they allowed to keep your money? I am looking for a new service provider today.

Not RecommendedLost my respectLying and mistrustful

I am leaving Verizon ASAP. I am writing this review to warn people that Verizon has horrible customer service and billing practices. I purchased 4 phones and 2 tablets from Verizon. That's 6 lines. We moved in October 2015 and I purchased 2 additional phone lines and phones. For many reasons I forgot to call Verizon to terminate service for 2 of my lines when the contract ended in March 2016 and September 2016. It's January 2017 and Verizon refuses to refund me the money I paid between the contract end dates, to today totaling $220.00. They terminated the 2 lines today and offered me $40.00 of the $220.00 that they owe me. They also told me to sell the 2 extra phones. Does this make sense to anyone? I feel sorely used.

RecommendedLong time loyaltyLittle more expensive than the others

I've been with Verizon for over 15 years. They cost quite a bit more but they have better coverage for the West TX area and their customer service has always been good

Recommendedgreat customer serviceExpensive

I've stayed with Verizon for over a decade now even though my bill has been steady climbing but I've been staying with them since they've been so helpful and kind to me when I've called. Even though I'm a part of the 'older' generation and not up to speed with technology!

RecommendedGreat coveragenone

They have great coverage area. I have a 21 mile commute to work. I've broken down a few times on the road in the past but I've always had signal with Verizon

RecommendedTechnicians handled our problem quicklyData leakage problems

My husband and I've had Verizon for several years and haven't had any issues. We had a problem once with our data being used up very quickly over a day so we called to see what the problem was. They sent out a technician who explained the problem to us and even gave us more data without an extra charge.

RecommendedSatisfied customerno problems

Have yet to have a single issue or concern. Unlike other cell phone companies, verizon has never increased my bills with unknown fees

RecommendedCustomer service always there when I need themPoor call quality sometimes

Verizon is known for their reputable and reliable service which makes me feel extremely safe. If I get lost or in an accident, I know I can trust Verizon

Not RecommendedCutomer service was helpfulDeceptive business practices

We decided to switch phone carriers and looked around for prices. Verizon had the cheapest and a signup deal for a free phone. So we rushed in and got the free phone but the when the clerk explained our plan it was only paertially true. When we got our first bill it was $159! There was 2 twenty dollar activation fees no one mentioned. Customer service eventually resolved me issue months later but I advise any consumer thinking about Verizon to ask for a copy of the bill before they sign up

RecommendedUsed to be goodMore expensive and worse service

Coverage across carriers has equalized greatly and not the customer service has gone to the dogs. I had a problem with a damaged phone that is my only work phone and they took forever to fix it.

Not RecommendedCovergae is okayWay to expensive!

Warning: Do not get into a contract with Verizon. They will rip you off big time. After paying for 10 years over $2400 a year I changed to Cricket to $50 a month. I now see how I was ripped off for a monthly bill of $200 and at the end I get a early termination fee of $280. There is no loyalty to a customer.

RecommendedGood customer supportSwitching to a new phone was a little confusing

I upgraded my cellphone to the Droid Turbo and the change from old phone to the brand-new phone was kind of easy with the exception of the visual voicemail. I utilized the chat feature on Verizon's site, and the rep was extremely helpful to troubleshoot the issues I encountered as well as even did some work on his end to find a solution.

RecommendedWorks flawlesslyMore expensive than other companies

My wife and I pay more for their network but it will stay up and run fast. For us around our city they are the most reliable service but the most high priced option. You get what you pay for.

RecommendedGreat selection of phonesnot cost-effective

Verizon is a very good company as far as coverage and cellphone selection apart from the fact that it really is not cost-effective for individuals. It's an extremely good value for families using shared family pools of data, minutes, and texting, however for one person, it's somewhat costly.

Verizon FAQs

How do I switch to Verizon?

Switching to Verizon is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Verizon. You can keep your old number. All you need to do is order a Verizon SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does Verizon have network coverage in my area?

Verizon is powered by Verizon, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to Verizon directly.

Can I keep my phone number when I switch to Verizon?

Yes! It's easy to port your existing phone number to Verizon during the activation process.

Can I bring my phone to Verizon?

Yes! Most unlocked smartphones that have a SIM card slot will work with Verizon. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with Verizon?

You can check your devices compatibility on the Verizon website before you signup.

Is there a contract or credit check with Verizon?

No. Verizon works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does Verizon offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Verizon plan and only pay for the data you actually use.

Does Verizon offer family plans?

Verizon plans are already extremely low-cost, so they do not offer further discounts for families.

How does Verizon billing work?

Verizon plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Verizon allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my Verizon plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does Verizon allow tethering?

Yes, Verizon allows tethering but it may depend on the plan you select, so you will need to check on the Verizon website.

Does Verizon offer international calling?

Yes, Verizon includes calls to international countries, more information can be found on the Verizon website before you sign up.

Does Verizon have a refund policy?

Verizon offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Verizon website.

Who should switch to Verizon?

Verizon are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

Verizon Network Specs

3G Bands:850, 1900MHz
4G LTE Bands:1900, 1700/2100, 700, 600MHz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - Postpaid
Credit Check:Yes

Verizon Company Info

Headquarters:One Verizon Way Basking Ridge, NJ 07920
Customer Service:(800) 922-0204
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
The Best Prices on the Best NetworksAll low-cost carriers are powered by the major US networks
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