User Rating Distribution
It took me more than 24 hours to get my phone transferred to Visible; and that was with constant nagging to the customer support folks. Finally went through. But then, the quality of the phone service was not as advertised. Calls would drop abruptly; places that should have had service registered as "no service;" and more. Using the cell as my business phone, I did not have that luxury, so I've switched back to my old provider.
Customer service chat was pretty quick. Some good potential with this company
Easy to switch to Visible but a nightmare to get your number back to another carrier if it doesn’t work for you. It took me 10 days and literally 14 hours on the phone and in chat with Visible and Verizon to get my number back from Visible.
The service was rough at the start, but since then, it's improved exponentially. The call quality is near perfect and you could easily compare the service to Verizon. Would definitely recommend this service to my friends and family.
I was really excited to switch from Verizon to Visible, but I found out, after waiting to get on the early access list, that my unlocked iPhone 7 wasn't compatible. Beware! According to developers, only some iPhone 7 models work with the service, so check beforehand!
Visible was unable to get my service working until after a week. This is too long for me. Wouldn't recommend.
The price is great, but there's no tethering, which is disappointing. Customer service is helpful and prompt. awesome coverage