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Visible Reviews & Ratings

Visible customer ratings in 2021

Average Customer Rating37 User Reviews
User Rating Distribution
5 Stars4
4 Stars4
3 Stars2
2 Stars6
1 Star21
Plans starting at:$40/mo
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Read 37 Visible user reviews

Bad cell service - terrible customer service

No hotspot so I was chatting with rep (no way to ever call them) She tried things for about an hour with no luck. Then she proceeded to tell me I need a new SIM card and they would send it out. What she failed to tell me is that they turned off the current one right after we closed the text chat. The text people were very sorry but No one at the text center can fix her mistake and turn my SIM back on. I am in the middle of a couple of business transactions with no phone.

I asked for a copy of the text chat and they told me to get a subpoena

I WOULD NOT recommend this company . Save a few bucks on Visible but how much wasted time and distress get I get for my money


The service is absolutely awful, and is completely scratchy — if it works at all. I only had the phone a little over a week and sent it back. I discovered that i had absolutely no service when I drove to my school that is about 1 hour from where I live.

The service is not the only thing that is INvisible. The customer service is because all you can do is chat online!!! This is an absolute waste of money and time. RUN AWAY QUICKLY.

Like my dad always told me, if it sounds to good to be true, it usually is.

I never received an iPhone I paid for.

I purchased an I phone 12 pro max from Visable.They promised 24 hour delivery. It has been 10 days still no iPhone. I contact them and they refuse to send me the I phone and refuse to refund the money. They blame FedEx. I did not hire FedEx. If FedEx lost the phone Visible should make it right with me and file a claim with FedEx. I should not have to lose over 1200 dollars because their shipped cannot or will not deliver!

Terrible experience with this company.

I was without service for 3 days. Talked to countless people that came across very kind but ultimately could not solve my issues. After all of the back and forth they are insistent on keeping my money. My guess this is how they make money. Appears to be a total scam! Don’t sign up for their service. You can guarantee I’ll tell anyone I know to steer clear!!

This cannot be an American company!

Ordered my phone and received an email that my address was updated. Odd! So I reached out to Visible to confirm my address as there is no place to do so on their website. Customer service told me they answered all my questions and disconnected the chat. I haven't even received my phone. Of course, it was too good to be true. Please save your time and energy, go elsewhere!

Visible did not accept my phone

I do not know if anyone else had this problem but I have an old Verizon phone and a phone I brought from Verizon a year ago and I tried bring over both phone (the older Verizon phone about eight months ago & the new one a couple of days ago). Both times the website stated that my phones was not compatible and I would have to buy their phone. How is a Verizon phone not compatible with their service, if they are using Verizon signal. I feel they just want you to buy their phones. I gave a two star because the unlimited plan seems good, only if you could use their service.

They lie about everything!

Horrible phone service, lies from customer service, and they do not honor their advertised promotions. Please don't sign up with them!

Throttled speeds, almost unusable.

Is it a Verizon or Visible problem? Download speeds seemed capped at 5/mbs, that I understand, but upload speed??? Have yet to get anything over .1 /mbs and often I need to resend request for webpage as it times out.

I live 15 miles from Seattle, using Pixel 3a and Visible service is almost none existent compared to my Tmobile service at same location with same phone.

Unlimited data was the reason I switched, but because of the results, I'll be switching back after 1 month of pretty poor service.

terrible website and customer service

If I could leave zero stars I would! I just spent two days trying to place an order with visible for their phone while they put temporary holds on my card and said I needed to check the card information. I tried 3 different cards and couldn't place an order.

There is no true customer service there! I was told by one of their chat representatives they would email within 24 hours and call me the next day. neither happened. Their chat representatives tried to tell me they don't put temporary holds on cards and I sent pictures on Instagram proving they did put 3 little holds on one of my cards so I know I have the numbers info entered correctly. I might not be so upset if they have not made an appointment to call me at a specific time and then didn't even have the decency to call me while I took off work to make sure I was there for their call. Why would ANYONE sign up and pay a company that is only going to give them grief?

That's not something I will do. No matter how cheap they are.

SHAME ON YOU VERIZON! For creating such a shoddy website and company and for disregarding people who are trying to pay you!

Not enough room to explain.

I’ve been in visible for about a year now and it doesn’t seem to get better, I’m in an area they say has amazing coverage but am constantly finding myself with one bar and my phone never loads anything if it does it takes about ten minutes, I think when I had cricket it was better than this. I’m severely disappointed with the false reviews and all this fake talk about it being a good company. If it was good they would have the reviews in the app they own not a separate one. I’ve tried to just get used to it and I’ve tried waiting it out or resetting my phone or going outside and no matter what it’s always one bar, even if it’s at two it’s still the same and does not work. The first month it was okay but after the first month it all went down hill.

everything. their customer service sucks

I ordered service and the phone I paid in full for the phone, then found out they would be switching to 5G by the end of the year this happened and late November. I only found this out because my phone that was supposed to show up in 2 days was not going to show up for 4. When I text message customer service because you can't call they told me I could simply refuse the phone and order another one. When I did as they asked I was unable to order another one cuz I found out afterwards that you can't order another phone until they receive the first one back and this could take 5 to 8 business days meanwhile because they ported my number my current carrier limited my service and I could no longer receive texts. I messaged visible customer service again and explain to them that I needed a phone, and I didn't care if it took a while for the credit on the first phone I could pay for a second phone. They told me to just create another account and order a second phone,this can't be done if your porting a number because the computer recognizes the same number and tells you to bugger off. I messaged customer service again explained it again and was assured that everything was fine and fixed and that I could order a phone. This happened at 11 p.m. at night so I didn't order a phone until the next morning I was already on with customer service for 2 hours at night and this had been My 6th call in to visible mobile. The representative I spoke to that time instructed me that a complaint into the better business bureau would expedite matters on my behalf and that he was going to personally make sure this went up the chain to corporate after reviewing all of my conversations with customer service. After I still wasn't getting the phone and we're over a week waiting for a phone that wasn't coming I was told by a manager that I could just continue to wait and suck it up. My other option is they could release the port request on my number but this would take an additional 24 to 48 hours to review. When I told him to release the port I got an email back saying they would not release the port because their system had mistakenly sent me a SIM card. I messaged into customer service one more time and ask them if the SIM card had a keypad so I could dial and make phone calls or if I was supposed to insert the SIM card into a candy bar since they would not send me a phone. I was once again contacted buy a manager this one claiming that he could fix the whole problem and that I should not have had to suffer through all of this nonsense. His resolution to me was no resolution at all the only thing they offered me after nearly 10 days of constant messaging back and forth with customer service was to actually release my port within the next few minutes. My port did not actually release for 3 days. I would avoid visible mobile at all costs I would pay twice as much not to use them.

They lie, cut service, hours in chat and more

Where do I start... My first order was unable to be processed because my shipping address was different from my billing address. I chatted with different agents over the course of weeks 25+ times before one agent felt such compassion for me that she called me and broke the rules in doing so. She advised me that although I was repeatedly promised a call back I would not receive one and I needed to open a new acct with a new email submit payment through PayPal.It worked and when I received my Samsung A51 phone it was invasive and would not allow me to disable BIXBY. When I tried to order an Apple phone they said I would have to open another account in order to purchase a second device. I told them that I would be without service and I was not willing to do that. I asked to port my number back to previous and they shut down my service and would not allow me to connect to que again.

Slows down to unusable speeduring weekday evenings

Good price but just not worth the headache of getting it to work when you really need it to.

I love their unlimited data..it is truly unlimited

They are great. I ported two numbers with just a little hiccup getting one of them activated. Couldn't validate my email, finally realized I needed to search visible in my emails to pull all them up and found most recent validation link..after that no problems. They are truly unlimited with no data throttling ever!! They always have depriortization but it is never a problem where I live. (Southwest suberbs of Minnesota). I can watch Netflix on hotspot with no problems. My data speed is always good on my phone..very very pleased with them. I came from first boost ( after dish took over and started throttling my data to 2g) and then Hello mobile (who said on their website they only depriortize after data cap on unlimited plan, nope, they throttle it to 2g ALL the time.). I recommend highly recommend this service if you don't live somewhere that depriortization will be an issue. :)


I tried setting up an account with Visible and entered my email incorrectly. I got in contact with their costumer service and they told me there was nothing they could do to help me fix the incorrect email in my account, therefore I should return the device to them and start all over. I returned the package to them, they are still shcraging me for somehting that I don't have and everytime I try contatcing them about it I have to repeat the same story to everybody. I sepnd hrs on the computer trying to figure out the situation with them. Today a manger called me and said that she couldn't help me because she couldn't verify my informaiton ( reminder, Ive been tlakign to Visible about this since July 24th, everybody else was able to find my account but the MANAGER that called me today.....)

Their rebate seems to be a scam

I contacted Cust Svc about my two $200 rebates and they essentially told me it wasn't their responsibility because they had contracted with another company for the rebates. The only way I can contact customer service is on my phone. The web page link is dead.

Great price Great service

True unlimited data with hotspot tethering on Verizon's network and I'm only paying $25/month.

Can't beat this deal.

Switched from Verizon prepaid and can't tell a dif

Visible Wireless has been great for me. It has worked flawlessly. I couldn't be happier.

customer support can't read

As existing member tried to purchase a new phone from Visible with $100 promo per their wording - "New or existing members who purchase a select device that is in the eligible device list will receive a $100 Prepaid Mastercard Virtual Account."

Customer support keeps telling me new members only. Guess they can't read.

Very frustrating support

Absolutely worst experience ever, would rather have teeth pulled without novacaine

Totally no service

SIM only says “no service”, “no service”, “no service”

inability to activate service - deleted account

I was excited to try Visible as a secondary/backup Mobile HotSpot provider for home use. VZ service is fantastic at my location and I've paid for VZ Family Plan & new phones, for years. Ordered a new Android ZTE Blade A7 and received it and the SIM the next day. Followed instructions but service wouldn't activate. Attempted several times to no avail. "Ooops! there's a problem with Activation", "there's a problem with your account", "the device is not compatible with Visible", etc. After 24 hours, I contacted care via Chat. They asked if I had reported by phone lost/stolen. (umm nope). They proceeded with "there's a Permanent Suspension on your account and we cannot remove it. Is there anything else I can help you with today? I've canceled your account." This is all Pre-Paid, folks.. what the heck? This is the strangest thing I've ever been a part of. No attempt to fix the problem with the new account, no attempt to Activate services. Now get this.. I figured I'd try to open a NEW account and use the new Android they sent to me yesterday (May 19, 2020). I cannot reuse it because it is not compatible with Visible service!! Also, since they closed my account, I cannot log in to request a return slip. Woo Hoo.. wow! and I design business systems for a global Telecom company and this even shocks ME! I'm not sure how things can be THIS bad!?? I'm suspicious that all Names/Email addresses are sent through Verizon systems and current subscribers have strange issues during Visible setup.. All I wanted was the 5M up/down additional Mobile HotSpot.

Service, tech support, customer service.

Call quality....broken up, muffled.

Data, constantly having to switch Airplane mode off and on, looses service....only LTE and very minimal.

Customer service is the worst. I honestly would rather talk with someone from India or wherever. Tech support or lack there of are illiterate non responding idiots

unlimited net

activated phone and never looked back

Price. Unlimited talk/text/data

Sucks to transfer phone to visible. Lots of problems. Only customer service via chat, So must have internet other than a visible phone for phone activation. Have three phones. Two have lost service repeatedly. Also Accidentally turns on talkback. using one phone for internet at home, need to reboot phone every couple of days.

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Visible Network Specs

Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Visible Company Info

Headquarters:1200 17th St., Denver, CO 80202
Employees:51 - 200
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
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