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Visible Reviews in 2021

Visible customer service ratings

Visible
Average Customer Rating50 User Reviews
User Rating Distribution
5 Stars5
4 Stars4
3 Stars2
2 Stars8
1 Star31
Plans starting at:$25/mo*
View Plans

Read 50 Visible user reviews

Too many customers, not enough bandwidth.

This was a fair to good service a year ago. Now it is so slow mast afternoon's, it cannot be measured by speed check.

Dear visible, just stop, stop selling new service

Extemly poor data speeds through out the day, restart phone often and some times half to call in have sim card reset. So please just stop selling new service and upgrade and fix what you have or close up shop snd stop all together

DON'T DO IT !! NOT WORTH SWITCHING

Spent 3 days trying to get Visible to work, never did. Spent over 2 hours with Verizon to try get back with them!! Am still on hold. Visible is owned by verizon, what a joke...Dont bother, its not worth the frustration.

AVOID!!! Cell provider w/o a cust serv # … sad

AVOID!!! They literally do not have a phone number to call for customer service, only chats, which are terribly slow and not helpful. Ironically terrible company

Worst company in the history of companies.

They will take your money every month exactly on time but they won't provide you with a service that you're paying for and then after 8 months of problems they give you a whole $15 credit worst company ever avoid it like the plague stay away from visible unless you want to be robbed every month.

Get what you pay for

Constant network issues. My voicemail hasn’t worked in a long time. When you try and get help it’s all typing , like a chat bot. No personal feel to it. Was a Verizon customer before this and never had issues. But they are expensive. May go with another carrier. Tired of this hit

Customer Support can be useless

Trying to get a 2nd phone activated on Visible. Our first bring your own didn't work with the SIM we ordered. Had to get another SIM and a couple hours texting with customer service before goodness. Bought a second phone directly from Visible. They can't get it to work with the SIM we bought from Amazon. Customer Service tries to help so many other customers concurrently that they can take 5 min to respond in a chat - and sometimes can't remember your situation so things must be repeated ....

Awesome service for $40 unlimited on Verizon

Unlimited everything on Verizon’s network what more can you ask for

Low price comes with high cost

When I first switched to Visible I found that my voicemail did not work. After several days of communicating back and forth, we finally got it to work. Just recently the same thing happened again. "We are unable to find the mailbox you are looking for". This cost me several important messages. I decided to go back to my original carrier. When you pay your bill, you are paying for the next month of service. Visible decided to terminate my service because I was going back to my original provider. I had already paid for the month of May but Visible terminated on May 8, 2021 because that was the end of my cycle. Visible has refused to refund the money I paid for the cycle beginning on May 8. They claim that my account is ineligible to receive a refund. So here I am paying for a service that I will never receive. I will be contacting the BBB and CFPB if Visible does not make this right.

Price is good if you don't make phone calls

I have been with them for 4 month with a party of 4 lines. Honestly speaking, do not sign up with this HORRIBLE carrier. This carrier has been giving me nightmare since day one. I bought the iPhone 12 pro max from them and I had issues starting with my first call (drop call). I, along with all other lines from different city with different devices, have experienced call issues that we have never had: drop calls, the other side can't hear me, call fails, white noises, and some other call issues that I didn't even know it was exist. This happens to all our 4 lines in various areas with different devices DAILY. Yes, I like the price but I can't stand not be able to make a phone call. Customer services? No hope. I am in the process of switching all 4 numbers to other carrier.

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Visible pros and cons

Pros

  • Great pricing

  • Unlimited talk, text, and data

  • Taxes and fees included in price

  • Simple plan

  • User-friendly website

Cons

  • Only one plan

  • Data speed is capped at 5 Mbps

  • Limited phone compatibility

  • App-based service

Visible cell phone plans

Plan

Network

Minutes

Texts

Data

Price

Unlimited Data

Verizon

Unltd

Unltd

Unltd

$25** $15 off 1st Month + $100 visa card

Verizon vs Visible Plan Comparison

Keep your Verizon phone, number & coverage: Save $495 per year

Carrier

Network Coverage

4G LTE Data

Price

Annual Cost

Verizon

Verizon 4G LTE

Unltd*

$80/mo

$960/yr

Visible

Verizon 4G LTE

Unltd

$40/mo

$465/yr

*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$40/mo$495/yr

Visible Specs

Network:

Verizon

Technology:

CDMA

Bring Your Phone:

Yes

Keep Your Number:

Yes

Contract:

Yes

Credit Check:

No

5G:

Yes

Prepaid:

Yes

Taxes/fees included:

Yes

VoLTE:

Yes

WiFi Calling:

Yes

Visual Voicemail:

Yes

Multi-line Discounts:

Yes

Multi-month Discounts:

No

International Roaming:

No

Visible FAQs

What is Visible?

Visible is an MVNO that offers cheap prepaid cell phone plans.

Is any good?

If you're looking for cheap cell phone service without compromising coverage, Visible will help you cut your phone bill significantly.

What cell towers does Visible use?

Visible operates on the nationwide Verizon 4G LTE & 5G network.

How much does Visible cost?

Visible offers a range of cheap cell phone plans starting at $40 per month.

Visible Info

Founded:

2016

Headquarters:

1200 17th St., Denver, CO 80202

Employees:

51 - 200

Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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