Visible Reviews 2020

Read user reviews about Visible

Cheap Cell Phone Plans Starting at $10/mo - Compare Now
Write Review

Visible User Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star13 User Reviews

User Rating Distribution

5 Stars2
4 Stars2
3 Stars2
2 Stars4
1 Star3
0 Stars0
Switch & Save $600/yr - Calculate Your Savings
1 Star2 Star3 Star4 Star5 StarRecommendedPrice. Unlimited talk/text/dataPoor customer service. Only LTE. Loses service.

Sucks to transfer phone to visible. Lots of problems. Only customer service via chat, So must have internet other than a visible phone for phone activation. Have three phones. Two have lost service repeatedly. Also Accidentally turns on talkback. using one phone for internet at home, need to reboot phone every couple of days.

Show More
1 Star2 Star3 Star4 Star5 StarNot RecommendednothingDeception

I tried for 3 weeks to be a Visible customer. First, they assure me there is signal where I live. There is not. Next, they sell me a phone...a Visible blade 7 prime...that is different than the one they told me they would send...and you cannot get a case for anywhere. Then they cannot get me activated for over a 2 weeks. Then I want to make a return...they say sorry, it has been more than 14 days.

Show More
1 Star2 Star3 Star4 Star5 StarNot RecommendedNothing yetAdvertised as next day service, took me 6 days!

Order on sat and gets sent on Monday. Must be in the fine print. Phone wouldn't activate and one of the chats they blamed me. They kept saying 25-48 hours to resolve. When finally resolved I couldn't make calls and I was told sim card wouldn't work and I had to clear the phone as advised and start again. This literally took me 6 days and hours and hours of chat time. Some helpful, but most were not.

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedGreat price performance! Kept Verizon coverageUsed it intensively for 3 weeks now. Unknown.

Had a minor glitch as I had provided the wrong password. Chatted on line with customer service, supplied the right password. 10 minutes later that service was online. Have never looked back. I am very pleased!

Show More
1 Star2 Star3 Star4 Star5 StarNot RecommendedSometimes worksFails to match advertising

I'd had Verizon for many years but got sick of paying over a hundred dollars a month just to have a phone in my pocket. When I heard about Visible, I ordered a SIM. I got it quickly, but then the headaches began.

First, no matter what I did, I couldn't activate the SIM. It's supposed to be a straight-forward process. Download app, input credit card info, start using phone. But it took me SIX FRUSTRATING WEEKS of back-and-forth with customer service, often waiting DAYS for a reply to my help-please texts (in app function), only to have my case upgraded to a "specialist" who was promised to email me. I never got any specialist emails. Not a single time.

Eventually, I had to order another SIM and somehow got it active (no thanks to customer service). I was happy to see during my first day I was getting around 13 mbps down. I was so satisfied that I canceled my home internet service ($80/month for sparing use). The same day I disconnected my home internet box, my Visible speeds fell to UNDER 2mbps consistently.

I contacted customer support. They had me turn the phone off. Turn on/off airplane mode. After each suggestion, my speeds DROPPED. What was customer support's diagnosis? That I should expect speeds to fluctuate like that. Even though they advertise they've done away with the data cap AND my speeds are now CONSISTENTLY (not fluctuating) below 2 mbps. As I type this, I just did another speed test: UNDER 1 mbps.

A couple days ago I read a Harvard Business Review article about the new age of customer service. The article's author wrote that more and more companies make it so onerous getting help or support that customers just give up and go away. The team studying this said from the company's perspective, it saves money to lose customers with problems than to "pay out" to those who don't get what's advertised or who have problems. So I guess my only option with Visible, since I'm not getting any of the customer specialists emails and the regular support agents can't do anything the rest of us haven't already tried, is to go elsewhere.

Visible. Great marketing, poor delivery.

Show More
1 Star2 Star3 Star4 Star5 StarNot Recommendeddon't know - could never get it activatedtried for hours to chat- no response

Received the SIM next day as promised, but could not get the phone to activate. Tried to chat for help for hours... no response whatsoever. Gave up and went to Walmart for Straight Talk. Might cost more, but at least it works.

Show More
1 Star2 Star3 Star4 Star5 StarNot RecommendedOne size fits all unlimited pricingCall quality was spotty; customer service worse

It took me more than 24 hours to get my phone transferred to Visible; and that was with constant nagging to the customer support folks. Finally went through. But then, the quality of the phone service was not as advertised. Calls would drop abruptly; places that should have had service registered as "no service;" and more. Using the cell as my business phone, I did not have that luxury, so I've switched back to my old provider.

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedSimilar to VerizonStill feeling it out

Customer service chat was pretty quick. Some good potential with this company

Show More
1 Star2 Star3 Star4 Star5 StarNot RecommendedPrice and ease of enrollment Without LTE you have no phone either.

Easy to switch to Visible but a nightmare to get your number back to another carrier if it doesn’t work for you. It took me 10 days and literally 14 hours on the phone and in chat with Visible and Verizon to get my number back from Visible.

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedVerizon-like ServiceNone

The service was rough at the start, but since then, it's improved exponentially. The call quality is near perfect and you could easily compare the service to Verizon. Would definitely recommend this service to my friends and family.

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedGood ServiceNot Compatible with Some Phones

I was really excited to switch from Verizon to Visible, but I found out, after waiting to get on the early access list, that my unlocked iPhone 7 wasn't compatible. Beware! According to developers, only some iPhone 7 models work with the service, so check beforehand!

Show More
1 Star2 Star3 Star4 Star5 StarNot RecommendedNonePoor Customer Service

Visible was unable to get my service working until after a week. This is too long for me. Wouldn't recommend.

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedGreat ValueNo Tethering

The price is great, but there's no tethering, which is disappointing. Customer service is helpful and prompt. awesome coverage

Show More

How would you rate Visible?

Best thing about Visible?step 2 of 6
Worst thing about Visible?step 3 of 6
Tell us about your experience.step 4 of 6
Would you recommend Visible to a friend?step 5 of 6
A little about youstep 5 of 6

How human are you?step 6 of 6

Your review has been submitted. Thank you!


Visible Network Specs & Info

Visible Network Specs

Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Visible Company Info

Headquarters:1200 17th St., Denver, CO 80202
Employees:51 - 200

The Best Prices on the Best Networks

All low-cost carriers are powered by the major US networks

3 Great Ways to Save

Compare Cheap Phone PlansSIM CardSwitch & save over $600 per year!Compare PlansCompare Cheap Phone PricesSmartphoneSave over 50% off MSRPCompare PricesSell Your Phone for CashSmartphone with dollar signGet 50% more than store trade-inCompare Prices
Switch & Save $600/yr - Calculate Your Savings
Compare Plans