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Visible Reviews in 2021

Visible customer service ratings

Average Customer Rating57 User Reviews
User Rating Distribution
5 Stars5
4 Stars4
3 Stars2
2 Stars8
1 Star38
Plans starting at:$25/mo*
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Read 57 Visible user reviews

SCAMMERS, stay away. Uses “$100” gift card lure.

I changed their company because of reading someone’s online guide to different unlimited data plans. Visible sweetened the deal by promising a $100 gift card to use for any online purchases and a Firestick from Amazon. I got the useless Firestick but the $100 card, no matter what I did (including spend hours on the phone with the prepaid card center which also gave me the runaround and senseless explanations as for why the card wasn’t working right). I tried using the $100 card at REI and then at Walmart, but it reversed the charges twice at REI and once at Walmart. Useless and a scam. So I “chatted” on the Visible app with a female rep who gave me the runaround for about an hour with circular reasoning and telling me to contact the prepaid card center who NEVER helped me in the first place. I asked her for a transcript of the useless long chat so I could send it to the BBB and she said sure, but of course, it never came to my email and there is no way to get a copy like you can when speaking to many chat reps from reputable companies. I wasted at least 4 hours trying to use this $100 “gift card.” So it’s a scam to get you to switch to their company. The only reason I switched is I wanted inexpensive unlimited data and I needed a newer phone. I even had trouble getting the phone delivered at the time and day I asked. Also, the service is VERY SLOW. So it may be unlimited data but you might have to wait 20 minutes for your phone to download a website you are trying to view. Visible is a scam. STAY AWAY. STICK WITH WHATEVER SERVICE YOU HAVE OR TRY ANOTHER BIG COMPANY BUT DO NOT TRY VISIBLE. UGH.

Worst company in the world

They send you a broken phone when you call to get it fixed they say they escalated the problem and it should be fixed in 24 to 48 hours it's been almost a year phone's still not fixed. They still deduct $40 a month out of my account but hey they did give me a whole $15 credit for months and months and months of problems so nice of them avoid them like the plague. If you want to spend hours on the phone or waste money every month for a service that you're not getting then go with visible if you want to pay for a service that you will actually get find any other carrier besides visible.

Promises everything but gives nothing!

I recently signed up for visible. Purchased a cell phone. I complained within the two week return time for the cell phone and visible still will not return my phone. I now have a different cell service provider. They are excellent. It would take one hour to send an email with a photo attached with visible service. If I texted images they never showed up. Dead zones everywhere. Absolutely the worst horrible service I have ever had.

They lost our phone number and account! RUN!

Deleted our account and phone number without any authorization and refuse to admit their fault. I have original account #, SIM #, Phone #, all payment info. Constantly lied about contacting us and being able to fix it. They never took responsibility. I have copies of lies in chats. Very unprofessional - needs to be shut down for their incompentance.

There service sux!!!

Had issues with sending and receiving text. Said issue would be resolved in 24-48 hours was not. Then lost service all together again issue would be resolved in 24-48 hours. I didn’t even have access to emergency services such as 911. It didn’t seem to be an issue with them. Would not recommend to anyone.


They are most assuredly running a scam. Shipped a locked phone and refused to help. After months of waiting, we're stuck with a locked phone and they refuse to help.

Absolutely horrendous customer service!

Dealing with Visible.com is the absolutely worst customer service experience I've ever had in my life. They are most assuredly running some sort of scam. After knowingly shipping us a locked device, they kept us waiting for 2 months trying to unlock it. They continually opened new cases and told us each time they had to have 24-48 hours to resolve it only to extend it each time. We've now been waiting for over 2 months and they refuse to return/refund because it's past the return time frame for a phone that never worked!

Too many customers, not enough bandwidth.

This was a fair to good service a year ago. Now it is so slow mast afternoon's, it cannot be measured by speed check.

Dear visible, just stop, stop selling new service

Extemly poor data speeds through out the day, restart phone often and some times half to call in have sim card reset. So please just stop selling new service and upgrade and fix what you have or close up shop snd stop all together


Spent 3 days trying to get Visible to work, never did. Spent over 2 hours with Verizon to try get back with them!! Am still on hold. Visible is owned by verizon, what a joke...Dont bother, its not worth the frustration.

Visible pros and cons


  • Great pricing

  • Unlimited talk, text, and data

  • Taxes and fees included in price

  • Simple plan

  • User-friendly website


  • Only one plan

  • Data speed is capped at 5 Mbps

  • Limited phone compatibility

  • App-based service

Visible cell phone plans

Unlimited DataVerizonUnltdUnltdUnltd$25** $15 off 1st Month + $100 visa card

Verizon vs Visible Plan Comparison

Keep your Verizon phone, number & coverage: Save $495 per year

CarrierNetwork Coverage4G LTE DataPriceAnnual Cost
VerizonVerizon 4G LTEUnltd*$80/mo$960/yr
VisibleVerizon 4G LTEUnltd$40/mo$465/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$40/mo$495/yr

Visible Specs

Bring Your Phone:Yes
Keep Your Number:Yes
Credit Check:No
Taxes/fees included:Yes
WiFi Calling:Yes
Visual Voicemail:Yes
Multi-line Discounts:Yes
Multi-month Discounts:No
International Roaming:No

Visible FAQs

What is Visible?

Visible is an MVNO that offers cheap prepaid cell phone plans.

Is Visible any good?

If you're looking for cheap cell phone service without compromising coverage, Visible will help you cut your phone bill significantly.

What cell towers does Visible use?

Visible operates on the nationwide Verizon 4G LTE & 5G network.

How much does Visible cost?

Visible offers a range of cheap cell phone plans starting at $40 per month.

Visible Info

Headquarters:1200 17th St., Denver, CO 80202
Employees:51 - 200
Best carrier user ratings
RankCarrierNetwork(s)Avg. rating
1stReach MobileVerizon4.5
2ndGen MobileT-Mobile4.2
3rdUS MobileVerizon & T-Mobile4.1
5thTingT-Mobile & Verizon4
6thTwigbyVerizon & Sprint3.8
7thWingAT&T, Verizon & T-Mobile3.5
8thh2o WirelessAT&T3.4
9thGood2Go MobileAT&T & T-Mobile3.4
10thMint MobileT-Mobile3.2