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Visible reviews: Read 163 customer service ratings

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Visible
2.6 (163)
Starting at
$25 /mo
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Customer Reviews 2.6
163 Visible reviews
5 39
4 22
3 14
2 18
1 70

Is Visible phone service any good?

Stay away!

The good: customer support, which is why I rated it 2 stars. The actual service itself is dog crap. You only get 1 plan option, which I knew coming in, but it would be nice to have some customization. Worst of all, I can't keep a phone conversation because they drop. I even miss phone calls. Don't switch to Visible, whatever you do.

Barf

Can't think of a single good thing to say about this company. Swapping was as painful as pulling teeth without anesthesia. Was on hold with company support for a few HOURS. I instantly swapped back to Google Fi. Don't bother!

No complaints

Used Visible for a few months now. It works and I haven't had a single problem with my service.

It's really affordable

Visible's unlimited phone plan isn't the best when you're paying for one line, but you save a LOT more dough by having more lines.

Great if you're in a rural area

Visible is a great alternative to Verizon, which is unfortunately the best in my rural area. However, Visible uses Verizon's network, so I have good reception and data speeds. I use data to watch tv and I never had my data throttled.

Am a happy customer!

Good service and prices.

horrible

Member for 15 months. It took me 12-13 hrs with their IM customer support to get my phone to work. They were supposed to mail me a physical SIM card, but it never came, no matter how many times I contacted. Finally got an eSIM card. That should have been my warning to quit. The hotspot cuts out non-stop. Maybe it will last 1 min, may be 10 min. But you can't depend on it for a video conference on your laptop. I contacted them about 10 times, each time they said that they'll do something on their end and I should restart the phone, but nothing improved ever. There is no one to talk to. Only IM services. So annoying. Last Friday, they randomly switched my number! Seriously. I was given a number that someone else was using, so I was getting random phone calls and texts! I took them 22 hours to fix this. I'm done. Switching over to Mint .

Wouldn't recommend

The service is alright by my standards - does the job. I can stream with few hiccups, but the app is terrible. It crashes on me all the time. Fortunately I can use the website, but it's a pain having to do that.

Easy to use, nice app

Customer service is really helpful. Connectivity is a little bit of an issue but the overall the service is good.

Props to Visible

Visible's an MVNO, meaning it leases bandwidth from Verizon's network. This means that it's often second priority so sometimes, especially at night, my data speeds slow to the point I can't use my data at all. Works flawlessly other than these times.

Visible lied about their promo, bad customer care

Visible mobile lied about their promo and have horrible customer service. They had a promo that said - Get a gift card of up to $200 when you join their network and bring your phone or buy their phone. So I joined with my device and I spoke to an agent to help me set up my account and he said I will get the gift card, only to find out later that the gift card is only for those who buy their phones. I contacted them about it and showed them evidence from their website that you can bring your phone and get a gift card, but they said there is nothing that they can do. Their website and their agent lied. And their customer service is horrible - you can't talk to anyone, only chat. And if they don't like what you're saying they cut you off and you have to wait in line again for a long time to talk to another agent. So rude.

Don't Make My Mistake!

This Company is some type of unethical trick/switch-bait by the worst of the worst at Verizon (can you hear me now Verizon?) They pull the customer (me, not so smart) by enticing them with low promo prices like their $25 per line per month so that fathers who aren't very smart (me) think that it would be a good idea to switch their whole family to Visible/scam! First, they sell you a very mediocre phone at a very unfair price, then they promise you some gift card, which will never show up, then you will wait one week for the phones to arrive (24 hours/next day FedEx of a bigger lie!), then if you have purchased insurance, it might take even longer than one week for you to get a replacement, because you will have to deal with Visible Non-Existant Customer Service of a Joke! So go ahead and make the same mistake I've made!

Slowest cellphone I''ve EVER had.

My first flip phone with access to the web was 20 times faster than this piece of junk. DO NOT get this service.

No phones, chat only, long wait times unreasonable

Spent over an hour chatting to return defective out of the box phone. Wont let me order a new phone at my expense for 30 days. Have to wait 4 days for return instructions

They try to rip you off in the long run.

I had dropped calls and my internet was slow

Frustrating poor access

My wife has Verizon, I have visible. She gets great speeds and most importantly ping speeds, I get 10% less in cities. We travel with our RV and I get zero service while she gets great service. As I write this we are streaming TV on her phone and I have ZERO access. IT’S NOT WORTH THE $25!!!

DON'T DON'T DON'T DO IT!!!!

Signed up...said my phone would not work. Free swap out for their Moto G Pure. Got their phone 3 days later. Was charged $140 for it...they added this amount to my first month payment of $25...NOT APPROVED by me. It promised it would be FREE. Contacted customer service...WHAT A JOKE! Data signal was all over the place, never steady. SUPER SLOW compared to Cricket. Contacted customer service...WHAT A JOKE! It simply wasn't useable. Tried putting their sim card in my old phone just to see what happens. Worked perfectly...they LIED about my phone being incompatible. Then scammed me for $140 for a truly AWFUL phone. I returned their phone. Took 4 weeks to get my money for it back. Customer service....is simply pointless. They hired the most uneducated and incompetent people I've ever dealt with. I say this because they can't even read the script they use to "help" you. You can't talk with anyone. It's a TOTAL FAILURE! Nine times I had to contact them for the 3 days service I ended up only getting for a months payment.o IT DOESN'T GET WORSE THAN THIS....IT CAN'T!

What a ripoff!

They took my money and my phone number, sent me a defective phone, and now refuse to refund my money for service I never received.

Awful. DO NOT Switch!!!! Not worth the money.

Terrible from the start. They had to cancel my first account I made. But they stole that credit card info and have been charging me from two accounts, even after I cancelled service. Now they are refusing to refund my money they have taken.

The perfect plan

Everyone should really try out Visible. They have unlimited everything for just 25/mo. Excellent coverage and great quality on the phone.

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Visible guides

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