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Visible reviews: Read 163 customer service ratings

Check out what customers are saying about Visible

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Visible
2.6 (163)
Starting at
$25 /mo
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Customer Reviews 2.6
163 Visible reviews
5 39
4 22
3 14
2 18
1 70

Is Visible phone service any good?

Read EVERYTHING before you buy! Unscrupulous!

Buyer beware! I thought I did my homework when I made the decision to sign up for Visible. However, moments after my deposit was processed, I discovered they couldn’t support my Series 3 Apple Watch. I immediately contacted customer support, and a very kind person helped me cancel. What she failed to tell me is that my money would not be refunded! They may not be illegal, but unscrupulous comes to mind! Wonder what other policies are buried???

No problems.

Have no problems with Visible. The app gives me all that I need. Would recommend to my friends and family.

This company is a joke, take my advise please

Having great difficulties to get my $1000 refund

you get what you pay for

you pay a low price and get unlimited high speed data but there aren't as many good features... visual voicemail is terrible and hit and miss call quality

Overall a good service

Had Visible for a couple years now. It's been a good service overall. Coverage is really good, but there are times where my data is throttled. Customer service has also improved a lot.

An option for rural people

I wish I had known about Visible sooner! I live in the middle of nowhere (with only a gas station/store in the entire area) and for the longest time I had two options for internet: Hughes or Viasat, which are really crappy and really expensive. I swapped to Visible and it's been my main internet source. It's much faster than the satellite services for only $25 monthly.

TERRIBLE

The experience I have had with visible has been completely terrible. My IPhone which I hadn't even had for a year at that point(bought from them) and paid 10 extra a month for apple care insurance as well as their protect plan. Well, my phone started having issues charging so I went to the apple store since I was told that I could go there since I was paying for it and it would be dealt with. I DID NOT HAVE APPLE CARE. AFter paying them over $100 for my apple care insurance and supposedly I do not have it. They still have yet to make it right even though its been over 4 months now since I began having the issue. SO in conclusion, STAY AWAY FROM VISIBLE. They will screw you over as much as they can and will not make it right.

Happy with my service

Sometimes has issues with updating but once it does get updated it's running perfectly.

Much better customer service

Swapped to Visible after dealing with the headache that's Walmart Family Mobile's customer service. Since then I've never looked back.

Affordable but unreliable

It's 25 bucks per month, making it inexpensive...but it's really slow most of the day. I wouldn't recommend this service if you're using Google Maps to get anywhere or if you need service outside of wifi range. It's good for texts and calls though.

Terrible customer service

Chat function didn’t fully function. Returned 7 months later and problems never were fixed. Tried to sign up, but they ended up locking my account. Their only solution was to start new account with new email. This company is inept technically. Kinda sad for a business built to be online only.

Visible.

Service's awesome!!! You can't beat unlimited everything for only $25

Works Great!

The service is good but it can be a little slow at times. I would still recommend this because you can't beat the price!

Can't recommend anything else

Excellent service. Sometimes it slows down but that's a small price to pay for the cheap phone bill.

Slower than a snail

Not a very reliable service though it's affordable. There are a few times where my phone won't work which isn't good if you're a freelancer. I've had to restart the phone every time to get it to work.

Very slow speeds!

Deprioritized too often!

Installation Problems Unresolved

My husband switched from AT&T to Visible as we were coming off a family plan. He had trouble getting the switch done but it was worked out in a day but lots of time on Chat. Two days later I tried to move my number and ran into an installation error which caused me to be back in Chat. Two days later the company said I had to do a factory reset on my phone to resolve the issues. I refused to do so knowing that all data on my phone would be lost. They seem to be technically incompotent telling me that my account had been suspended because of a missed payment! This is when I had already been charged $5 but no account was opened. My husband is going to switch again once we settle on a new company.

WORST COMPANY EVER. Fraudulent thieves

I had trouble with them from the very beginning but decided to give him a chance anyway. They have the worst customer service ever they jerk you around. I did the phone swap so do not make the fine print clear. They charge me $90 that I was unaware of because it said pay nothing now. Then when I send in my phone they never gave me a reimbursement. I cannot sign into my account and they can't help me sign into my account they say that there was no account ever made. If I never made an account then how did they charge me $90 and how do I have a locked phone that I cannot activate for 3 months so it becomes unlocked. I seriously hope nobody ever tries this company I cannot say enough bad things about them.

A great service with unbeatable prices

Visible's a great service, so much so that I don't feel that I'm compromising service to save a lot of money. Not only do I have great coverage and signal, I also get to keep my phone and my phone #. You'll also get a discount if you switch.

Please let the app work without updating

Gotta always update the app otherwise you can't use it. Great app overall.

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