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Walmart Mobile Reviews in 2021

Walmart Mobile customer service ratings

Walmart Family Mobile
Average Customer Rating 13 User Reviews
User Rating Distribution
5 Stars 1
4 Stars 1
3 Stars 1
2 Stars 2
1 Star 8
Plans starting at: $25/mo
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Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 13 Walmart Mobile user reviews

One Star Service

I have had problems with my service for more than a month. Have made many calls with no resolutions. I would not recommend this service. Also, it is almost impossible to speak with an agent when you call their number.

Price and T-Mobile reliability

Using them for about 8 years. Service in my area continues to improve. You need a T-Mobile or modern phone to take advantage of extended network. Better than AT&T in my region.

Lousy service will not fix their mistakes

I added a phone with minimal service. And what they did was switch my service to minimal so receiving two phones with minimal and paying for a wonderful and a minimal put me out $250 I told they needed to put my plan to the $49 plan because I do my business on the phone and I need the service she refused . It was their fault she said well it says here I don't care what it says they had no business checking my phone I never mentioned my phone but yet they switch the service mention my phone all they had to do was add the phone and put minimal service to that phone so I'm out to service cuz they will not give me service I need until the next pay. They said I had to wait till I said I can't wait and they said I have to pay for more service then which puts me up about another $10. I was on the phone for over an hour and a half is she hung up on me I will not recommend the service to anyone

customer service, speed is like dial up,

they cant understand anything u say and u have to repeat and explain what your saying means, sometimes i pay and it says i dont have data so u constantly have to call them back

The service is the worst I have ever encountered.

I paid for the Truly Unlimited before I went to bed. The next day I had no data. So I payed to add a gig of data, and after over $60.00 still no data. Cheap plans is not always the way to go if the service sucks.

No hotspot

I hate it

service

Second only to boost mobile, this the worst service I've ever used in Englewood, Florida. Data speeds fluctuate randomly between fast, slow and non existent. Doesn't really matter where I am in town, what time of day, etc. I will be switching to Verizon prepaid on Tuesday.

Expensive and Low Internet Speeds.

I purchased a phone from this carrier and got the 50$ plan hoping o do some gaming but the internet speeds are just straight up trash. Its only good after 12:00 AM and i should already be sleeping by then

cutting off service for no reason

have a I-phone since july, 2019, the internet works good in some places, but service is cut off before end of month if I have 500 mg left or less, this time was on christmas day, calls don't go through either, my other phone can't call this phone, making it absolutely worthless, could be a NSA trap, but suspect it's the T Mobile/Sprint merger shucking customers

Customer service

I had a great experience with Walmart Family Mobile. The chat represenatives were quick to help. I needed a smaller SIM card and so I requested one from an employee. They put in an order for a free one and I got to keep my phone number!

Walmart Family Mobile pros and cons

Pros

  • Good plan selection

  • Unlimited data plan available

  • Afforable family plans

  • Unlimited talk and text

  • Mobile hotspot capability

  • International calling and roaming

  • Customer support available 7 days a week

Cons

  • Mobile hotspot cap of 5GB

  • Poor customer service reputation

Walmart Family Mobile cell phone plans

Plan

Network

Minutes

Texts

Data

Price

5GB Data

T-Mobile

Unltd

Unltd

5GB

$25

8GB Data

T-Mobile

Unltd

Unltd

8GB

$30

40GB Data

T-Mobile

Unltd

Unltd

40GB

$40

Unlimited Data

T-Mobile

Unltd

Unltd

Unltd

$50

T-Mobile vs Walmart Family Mobile Plan Comparison

Keep your T-Mobile phone, number & coverage: Save $540 per year

Carrier

Network Coverage

4G LTE Data

Price

Annual Cost

T-Mobile

T-Mobile 4G LTE

Unltd*

$70/mo

$840/yr

Walmart Family Mobile

T-Mobile 4G LTE

5GB

$25/mo

$300/yr

*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$45/mo$540/yr

Walmart Family Mobile Specs

Network:

T-Mobile

Technology:

GSM

3G Bands:

1900 MHz

4G LTE Bands:

1900 MHz, 700 MHz, 1700/2100 MHz

Bring Your Phone:

Yes

Keep Your Number:

Yes

Contract:

Yes

Credit Check:

No

5G:

No

Prepaid:

Yes

Taxes/fees included:

No

WiFi Calling:

Yes

Visual Voicemail:

Yes

Multi-line Discounts:

Yes

Multi-month Discounts:

No

International Roaming:

Yes

Walmart Family Mobile FAQs

What is Walmart Family Mobile?

Walmart Family Mobile is an MVNO that offers cheap prepaid cell phone plans.

Is any good?

If you're looking for cheap cell phone service without compromising coverage, Walmart Family Mobile will help you cut your phone bill significantly.

What cell towers does Walmart Family Mobile use?

Walmart Family Mobile operates on the nationwide T-Mobile 4G LTE & 5G network.

How much does Walmart Family Mobile cost?

Walmart Family Mobile offers a range of cheap cell phone plans starting at $25 per month.

Walmart Family Mobile Info

Founded:

2010

Headquarters:

9700 N.W. 112th Avenue, Miami, FL 33178

Customer Service:

(877) 440-9758

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Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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