H20 Wireless is a prepaid cellular company offering no-contract plans. Backed by the nation's largest GSM network (AT&T), you'll receive reliable service and fast 4G LTE connection speeds. Most important, H20 offers a variety of plans depending on how much you want to use your phone and how much you want to spend.
H20 breaks its plans down into two categories: monthly unlimited and pay as you go. The unlimited plans allow you to talk and text as much as you want without fear of overages. Furthermore, depending on the plan you choose you'll have access to a specific amount of 4G LTE data, ranging from 3GB to 12GB. Once you reach your data allotment, H20 will slow your connection speeds to 2G.
Another unique feature of these plans is their international capabilities. To demonstrate, you receive unlimited international texting and calling to more than 50 countries. This is a feature other prepaid carriers charge you more for.
If you don't feel you'll text, talk or access enough data to warrant the cost, you can choose the pay as you go plans instead. With these plans, you make payments in denominations of $10, $20, $25, $30 or $100. Once you add this to your account, your balance deducts only when you use services. Here is a look at what each service cost:
- Talk= 5 cents per minute
- Text= 5 cents per messages
- MMS= 10 cents per MMS
- Data= 10 cents per MB of usage
The only limitation with these plans is all but the $100 option comes with a 90-day expiration. This means every three months you'll have to top-up your account to continue to receive service. Meanwhile, with the $100 option, you have an expiration date of one year.
You can also buy a Feature Card. Feature Cards come in $5 and $10 denominations. You use these cards to supplement your unlimited plan such as gaining more access to 4G LTE data after exceeding your usage allotment.
When it's time to re-charge your plan, you have multiple options to achieve this. You can use the PIN from a service card or your credit/debit card. The best recommendation is to set up auto recharge that way you don't forget to make a payment and the service becomes inactive.
H2O Family Plans
H20 has a family plan where you can connect up to four lines. If all four lines are new to the provider, you receive a $10 discount off monthly service for lines two through four, similar to the way major carrier price family plans.
H20 Cell Phones
H20 carries a diverse selection of cell phones to appeal to varied needs and budget types. You can find a good inventory of smartphones for under $50. In addition, if you want the latest models like the Google Pixel, you can lease it through SmartPay. With SmartPay, you fill out its quick application and if approved, pay off the phone in monthly installments. Of course, you also have the option to pay for the phone in full.
Because H20 uses the GSM network, it's simple to switch services to them. If you have an unlocked GSM phone, you need to switch SIM cards to receive service. This can save you the hassle and expense of shopping for a new phone.
H20 Phone Insurance
H20 does not sell insurance protection for cell phones, unlike the major carriers. This means if you want coverage you'll need to go to a provider like Asurion.
H20 Phone Activation
To activate your phone, you can visit www.H20WirelessNow.com or call its customer service number. When you call, follow the automated prompts. On its website, H20 estimates the activation process takes only a few minutes. Additionally, it doesn't charge activation fees.
H20 SIM Card
As noted above, since H20 operates on the GSM network, it requires a SIM card for service. If you plan to bring your own phone you can buy a SIM card through H20's website. When you buy a phone with H20, the SIM card comes included. In both instances, you'll want to insert the SIM card into your phone after you activate service.
H20 Deals, Promotions & Discounts
H20 offers various promotions such as a free phone when you switch to it. Along with a free phone, you receive free standard shipping or a discount on express shipping. You can also find promotions on plans where you can receive more data for the same price. The best tip is to check its website often to see which promotions it has available to you.
H20 uses the largest GSM network (AT&T). This means in many parts of the country you'll have access to 4G LTE connection speeds when using data. Along with fast connection speeds, you have good service reliability for talk and sending text messages.
H20 Customer Service
Many customers don't recommend H20 to others due to the inconsistent service quality. Another problem many encountered was when they tried to port in their numbers from other carriers, they found the process to be confusing and poorly set up. To demonstrate, if you do the process online it asks you to choose your old carrier and not all options, like Total Wireless are on there. Therefore, it makes a confusing process even more confounding. If you do need assistance, you can contact H20 via its customer service phone number, conduct a live chat with a representative or fill out the form under the contact us section for a member of its staff to email you back.
H20 Review Recap
H20 delivers a wide range of plans at affordable prices. Speaking on the affordability end, if you have an unlocked GSM phone you should be able to bring it with you, eliminating the need to buy another phone. H20 is also among the most competitive in regards to the discounts and promotions it offers.
Still, its customer service is a headache. And if you run into issues, like many of its customers have, then it's going to be frustrating to have your problem addressed. For this reason, it's recommended you go with one of the best prepaid cell providers instead of H20 Wireless.