ROK Mobile is one of the more unique prepaid cell phone carriers. When you sign up for services through it, not only do you receive cell phone service, but upon activation, you receive a plethora of other insurance benefits such as accidental death and final expenses coverage, ID theft insurance, and roadside assistance to name a few. Along with these insurance policies, you receive your choice of plans.
ROK Phone Plans
ROK offers varied plans which make them perfect for all budget and most usage requirements. To illustrate, if you plan to use your phone to make calls only then the basic, standard or premium life plans are great for you. With each of these options, you receive access to the ROK talk WiFi calling app. Upon download, you can use a compatible device--that allows WiFi calling--to make your calls.
Aside from the Basic Life plan, you receive extensive insurance coverage. The Standard Life plan comes with roadside assistance, accidental death insurance with up to a $100,000 benefit, and $20,000 for burial or cremation insurance. Meanwhile, the Premium Life plan includes all the features in the Standard Life option, but with the added benefits of pharmacy savings, telemedicine, family legal services, and ID theft insurance. Considering each of these costs less than $20 a month, which on the insurance end you could easily pay for life insurance, this makes these choices smart deals.
ROK Wireless Plans
If you want texting and access to data, you'll want to select the Premium Life + Mobile Plan. With this offering, you receive all the benefits of the Premium Life plan with unlimited talk, texting, and access to 5GB of 4G LTE data. ROK sets hard data limits, meaning once you exceed your monthly allotment it will shut off data access. You have the option to buy an additional 1GB of data for $15. Therefore, if you plan to use much in the way of data, ROK might not be the best option for you, as you will have to continually add data or renew your plan early, both of which negate the savings you want to receive with ROK.
ROK operates under the largest CDMA network. This means you can expect to receive excellent reliability when making calls or accessing data. Speaking of which, with data connection speeds of up to 4G LTE you can stream music, videos and more with your mobile device.
ROK Cell Phones
ROK differs from other providers in that it doesn't offer an online store where you can buy cell phones. However, you can use the "Find a store" tab to discover stores near you. When there, you can buy devices and purchase plans. Furthermore, since ROK doesn't sell phones aside from the retail level it doesn't offer you the option of cell insurance.
You also have the option to bring your own device with you. To qualify, it must be on the CDMA network and it has to be unlocked. With these factors in mind, you can see if your phone qualifies by contacting ROK's customer service department.
ROK Phone Activation
Activating service through ROK is hassle free. To do this, you can activate service online or through one its partnered retail stores. If you plan to bring your unlocked CDMA device, you'll need to transfer service from your existing provider. To do this, have the following information ready when contacting ROK:
- The phone number you want to transfer
- Account number of the old carrier
- PIN associated with the account
- Address on the account
ROK Mobile Hotspots
ROK has over 30 million free hotspots available to you. To find them, download the MyROK app available in the Apple or Google Play store, as this will help you locate them. The benefit to using mobile hotspots is you receive access to free data, so you reduce the data usage on your account.
ROK Deals, Promotions & Discounts
ROK doesn't offer much in the way of deals or promotions. At the same time, you can check with a local retailer to see if they have any specials available.
ROK Customer Service
There wasn't much in the way of customer reviews for ROK. The main complaint I discovered was many users reporting slow data connection speeds. Of course, connection speeds depend on where you live, the type of device you have and what you do online.
Additionally, if you need to contact ROK you have to visit its website and submit a request or call its customer service line. You can also visit a local dealer to receive face-to-face interaction, something of which you won't find with other prepaid providers.
ROK Review Recap
ROK is different in the regard it packages its cell service with insurance products. On the surface, this is beneficial if you don't do much aside from talking on your phone. However, if you like to text and use data often, you'll find the only plan offered is much more expensive than what you will find with other companies. For this reason, you can find much better prepaid alternatives than ROK.