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Twigby Review: What Real Customers Are Saying

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Looking for a great Mobile Virtual Network Operator (MVNO) with affordable prices and plenty of perks? Twigby may be just what you're looking for.

To say this MVNO is affordable is an understatement. They offer custom Twigby plans as low as $9 per month along with plenty of other perks.

Stay tuned, after we share our interview with an actual Twigby customer, we'll let you know about all that Twigby has to offer.

See What Real Customers Have to Say About Twigby

Still not sure about switching carriers? See for yourself what people are saying about Twigby.

We asked Twigby customer Greg Timpany to answer some common questions about the wireless carrier.

Q: What made you look into getting a new service?

A: My family had been with Sprint for nearly 20 years (the only cell provider we had ever had). However, after several incidents involving account fraud, a significant decline in customer service, and an ever-increasing monthly bill we sought out other options.

Q: What sets Twigby apart?

A: Very favorable monthly pricing, an ease of setting up a new account, and exceptional customer service.

Q: How would you describe the quality of cell phone service you recieve for the price?

A: I would say it is good service at an equitable price.

Q: Is it an easy-to-manage account or tough to navigate?

A: I find it very easy to keep track of my account and to make changes as needed.

Q: How would you rate the service compared to what you had previously?

A: The customer service and billing I receive from Twigby is much better than what I received directly from Sprint.

Q: Is it easy to manage your children's phones?

A: Yes, managing different lines via the online portal is easy to do.

Q: What do you tell other parents?

A: That Twigby offers good service, is easy to work with, and the pricing is better than what I have seen offered by other providers.

Q: Would you tell your friends about Twigby?

A: Yes, I have recommended Twigby to my friends. It is a solid option compared to the big name providers.

Q: How does billing work?

A: Billing is set up to access my checking account on a monthly basis. I really appreciate the notifications Twigby sends to keep up to date on service levels. This empowers me to make account-level changes on the fly to prevent additional fees.

Q: Do you believe people should be skeptical of Twigby? Or do they deliver what they say?

A: I see no reason to be skeptical of Twigby's value proposition. They deliver on their end and consistently meet or exceed my expectations.

Q: If you could go back and do it all over again, would you still pick Twigby?

A: Yes, I would choose Twigby again.

About Twigby

This MVNO runs on the nationwide 4G LTE Sprint network with backup from the Verizon Wireless network. That means you get extensive, reliable coverage.

Benefits of Twigby:

There are plenty of great reasons to go with this MVNO:

  • Custom plans for both basic flip phones and smartphones
  • Ideal for senior citizens (they have no data plans)
  • Free unlimited global texting
  • Free unlimited 2G data after the allotted monthly amount is used
  • They have Verizon back up for when users are outside of Sprint's network
  • Tethering permitted
  • Free overage protection so you don't accidentally exceed your data or minutes limit
  • Bring your own phone or purchase a Twigby cell phone through their site
  • 25% off your first six months30-day satisfaction guarantee
  • Attentive customer service

Additionally, check out special Twigby deals such as a $10 account credit for both you and a friend if they sign up under your referral.

Twigby Plans

This carrier's plans are highly customizable and ideal for light to medium data users. Choose any combination of the following. Prices denote discounted rate during the first six months.

Compare: All Twigby Plans

Twigby Phones

Twigby offers a reasonable selection of new and certified pre-owned cell phones ranging from basic phones to smartphones.

As always, we recommend that you compare prices before buying a refurbished phone in order to save money.

Twigby Customer Support

One of the ways that MVNOs save you a ton of money on your phone bill is by operating 100% online. Twigby customer service is available by online chat. They offer extensive weekday and weekend hours through their live chat. There is also a comprehensive FAQ section so you can get answers outside of customer service hours.

How It Works

Like other MVNOs, signing up for Twigby is simple. If you purchase a phone through the carrier your SIM card is included for free.

If you want to bring your own device you'll have to check compatibility on the Twigby website. Then you just order a Twigby SIM card and swap your current one out for the new one.

There are no activation fees or contracts with Twigby. You simply choose the number of minutes and data you want. With free data overage protection, your speeds will be throttled to 2G once you use all your data.

Not sure how much data you need? Check out our data calculator to help you figure out which plan is best for you!

Recap

There's a lot to like about Twigby. It's a solid and affordable carrier for people who have light to moderate data plan needs.

  • Customize your plan to exactly what you want to pay.
  • Get the same reliable networks you're used to.
  • Bring your own device or buy one from Twigby.
  • Save over half off your wireless bill.

Check out our guide to cheap cell phone plans to see how Twigby compares against other MVNO's.

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