Ultra Mobile strives to connect people around the globe. It accomplishes this by offering affordable domestic and international cellular phone services. With no-contract plans and reliable service backed by the fastest 4G LTE network, Ultra Mobile appeals to diverse needs.
Ultra Mobile Phone Plans
Ultra Mobile offers monthly and multi-month plans. Each of the carrier's monthly plans comes with unlimited calling to the United States and over 60 countries including Australia, France, Canada, Mexico, and the United Kingdom. In addition, each plan includes unlimited domestic and global texting, an international roaming credit--the amount depends on the plan you choose, and data access, ranging from 100MB to 5GB.
If you require much in the way of data, Ultra Mobile doesn't offer unlimited high-speed plans. Instead, you receive access to an allotment of 4G LTE data. However, a unique feature of Ultra Mobile is it gives you the choice of how fast you want to access online tools through its Data My Way option.
With this feature, you can choose the connection speeds you want. To demonstrate, if you want to stream video or music you can leave the default setting of optimized speed. Meanwhile, when checking your email and doing other activities that require less speed, you can select the Super Saver Option which has maximum network speeds of 1024 kbps. By selecting a lower setting, you won't run out of your high-speed data as quickly when doing activities that don't require fast connection speeds.
Ultra Mobile Wireless Plans
Ultra Mobile has multi-month plans available as well. These are perfect if you don't use your phone much for accessing online tools, and instead, rely on it to talk and text. There are three plans available in this segment including a three, six and 12-month option. The best cost savings comes by purchasing the annual plan, where you will pay less than $20 each month for service. With each of these plans, you receive the following benefits:
- Unlimited talk in the United States and to more than 60 countries
- 1GB of 4G LTE data
- Unlimited global text
- $10.00 of rollover roaming credit
- 1,000 minutes of free talk-time to over 10 destinations
- $2.50 anywhere call credit
You can buy each of these plans in full at Ultra Mobile's website or by purchasing a service card at one of its many participating retailers. To find a retailer near you visit its website and choose the store locator link at the bottom of the homepage.
Ultra Mobile Cell Phones
Ultra Mobile doesn't possess the most extensive inventory of phones. In fact, it has four devices for sale on its website. You can choose a newer model like the Apple iPhone SE, a later model such as the Samsung Galaxy S4 or more affordable options from BLU. Both of BLU's phones are under $100.
The limitations in phone offerings are concerning when comparing Ultra Mobile to other prepaid carriers, who possess many more models in their inventory. If you don't mind the limited offerings then it's not a big deal, but if you are like many and crave variety, choosing Ultra Mobile will be problematic in this regard.
Ultra Mobile Phone Insurance
It doesn't come as a surprise you cannot buy phone insurance through Ultra Mobile. If this is a necessity, you can go to an insurance provider to receive this protection.
Ultra Mobile SIM Card
Because Ultra Mobile uses the GSM network you will need a SIM card to activate service. You can purchase a SIM card on its website or through a partnered retailer. If you decide to use your unlocked GSM device for Ultra Mobile service, it's important to have the correct size SIM card for your phone.
Ultra Mobile Deals, Discounts & Promotions
Ultra Mobile doesn't do much in the way of discounts and promotions. The most effective way to save money with its services if you don't use much data is to do a multi-month plan. With this, you receive access to all of Ultra Mobile's features with a lower monthly price.
Ultra Mobile Customer Service
Customers who have used Ultra Mobile don't have many nice things to say. The most common problems identified were poor data connection speeds, customers failing to receive items they ordered, and most concerning, rude customer service. At the same time, it appears the provider is making an effort to change things. Under every negative review was a reply from the company asking the customer to reach out to it. In addition, the live chat feature was easy to use. There are also phone and email contact options you can use to have your questions addressed.
Ultra Mobile Review Recap
The provider does offer some of the best international features available. Furthermore, with low monthly and multi-monthly plans available, its services will appeal to the budget conscious. At the same time, the limited selection of phones and the poor customer service indicate there are better no-contract options available.