What is T-Mobile Jump and How Does it Work?

Jump! On Demand from T-Mobile is a phone leasing program that allows you to upgrade your device for up to three times over the course of the agreement. You pay a fee of $9 - $12 per month over two years for access to the service, which can be added to your existing T-Mobile plan.

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Insurance for handsets is available for an extra fee. You must pay for half of each phone before upgrading to a new handset. All handsets leased through Jump! On Demand are owned by T-Mobile.

What is T-Mobile Jump and How Does it Work?

How Does T-Mobile Jump Work?

To upgrade a handset with Jump! On Demand from T-Mobile, you must visit a T-Mobile store or contact T-Mobile Customer Service. Initially, users sign up for 18 months, during which you can upgrade your device up to 3 times over a rolling 12- month period.

The number of monthly payments varies with your credit score, the handset you choose and your T-Mobile cell phone plan. Handset protection insurance is not included with Jump, but it's a good idea to purchase insurance for your device. The insurance used to be included with Jump, but not it incurs a separate fee.

Customers who are currently making installment payments for a device with T-Mobile n can switch to Jump and trade-in their device. You'll get a trade in credit, and must pay off the balance owed on the device to sign on to the Jump service.

Jump users can get many of the latest devices, such as the iPhone 7, iPhone 7 Plus, Galaxy S7, Galaxy S7 edge, and the LG G5, among others.

T-Mobile Jump Program

To sign up with Jump, you agree to pay the full cost of a new phone over 24 monthly payments. On top of the phone cost, you can get Jump for an extra $9 - $12 monthly, depending on which handset you choose. Premium phones like the iPhone 7 Plus put you at the higher end of the range.

With Jump, you can trade in your phone when you like, as long as you've paid half of the phone's retail value, with T-Mobile crediting you for up to 50% of the first phone's price. If you upgrade every 12 months you get the most out of the Jump fee you've paid. Upgrading earlier than 12 months means you pay off the difference, not covered by T-Mobile.

As an example, if you buy a $300 phone, the first 12 months you'll pay $150. Should you choose to upgrade, T-Mobile covers the $150 outstanding on the phone. This does not include the monthly Jump service fee.

Current T-Mobile users with an active phone lease can join Jump. The can upgrade to a new handset at a T-Mobile store up to three times. Upgrades must be to a different phone or memory size, and the trade-in phone must be in good condition.

Alternatively, those currently leasing phones can purchase the device as per the terms of the lease agreement, paying the full retail price.

The terms of Jump are revised by T-Mobile from time to time, often in response to competition from AT&T and Verizon. It's worth noting that Consumer Reports rates T-Mobile the best of the big four cellular providers in terms of customer service.

T-Mobile Jump Plan Upgrade Frequency

Jump users can upgrade devices sooner and more frequently by paying extra each month. You can even upgrade immediately, as long as you've paid half the retail price of your phone. With each handset you get, you can proceed to upgrade as long as you've paid at least 50% of the full cost of the phone.

Upon trading up, you must return your current phone in good working order. You can also purchase the phone and keep it, or cancel your Jump service, by paying 100% of the phone's retail price.

T-Mobile Jump Review

Jump does not change the cost of getting a new phone too much, pro or con. It does open up options when you want to get a new phone. Instead of privately selling your phone, you return it to a T-Mobile store and leave with a new phone. Users with low credit scores will pay more for Jump than users with good credit.

It's also good if your phone is insured, especially for those who often break their phones. But remember, Jump used to include insurance, and now the handset insurance must be added to your Jump service, according to T-Mobile.

Is T-Mobile Jump Worth it?

Jump is a great added bonus that puts T-Mobile on our list of the best cell phone plans.

The bottom line is that Jump costs $9 - $12 per month on top of your service plan and phone combination. It is good for those who know they will change handsets often, but if you tend to keep your phone for more than a year, the advantages of Jump fade.

Users can cancel Jump whenever they want, and continue their T-Mobile plan without it. You can't sign up again until you buy a new phone, however.

What is T-Mobile Jump and How Does it Work? FAQs

Q Can you cancel T-Mobile Jump?


Jump users can cancel the service anytime, as T-Mobile users do not have a contract. If the phone is damaged or has issues, you must pay a $175 deductible. This brings the cost of a Jump upgrade to around the same price as paying retail.

Q What should I do before trading in my phone?


Ease your transition to a new phone by backing up all your data before turning your phone in. Save your music, photos, and videos to an SD card. Backup contacts and texts to an SD or SIM card. For iPhones and iPads, turn off the Find My Device feature. T-Mobile erases your personal data from the old device in accordance with industry standards.

Q What if I have a non-T-Mobile phone?


Trade in phones with Jump must be on a T-Mobile Equipment Installment Plan (EIP). The standard T-Mobile trade-in program offers trade-in credit for non-T-Mobile handsets.

Q What if I want to pay full price for my phone?


Upon trade-in, T-Mobile covers your remaining phone cost (EIP balance) provided you've paid at least 50% the full retail price of your phone. So if you pay in full for your phone, you miss out on this Jump benefit.

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