I have been with visible for approx. 2 -3 yrs now. Overall I would say they are pretty good. Much better than my last carrier who was affiliated w/Walmart.
Customer service is frustrating, good, bad, terrific & terrible. It depends on the person you text to. Only text support and there is almost always at least a 30-50 que. You have to get in line and wait and watch your phone b/c they will skip you within seconds. I avoid that by texting a quick, “Hi” asap and send before anything else. Usually, customer service gets problem solved.
I have had a payment issue with them. It was my fault because b/c my bank refused a deposit. They re-started my service as soon as I got the payment in.
Overall I really like visible. They have good coverage and occasionally good deals on phones.
The bad thing about visible is waiting in que for customer service. I have a party line still (won’t upgrade yet). I have room for one more. Click this link and join. Right now we pay $30/month. With a4th it is suppose to be $25/line. You deal with your own bills which is really helpful.
Mary from Akron, OH 02/28/2023
Help only available through chat
Visible sent out new sim card and I followed the activation steps, but it did not activate and my old sim card won't work either. I have been without a phone for 11 hours. An internal system or something went down and they have not fixed it. They have provided no information to the customers through email, on their App or through chat. Customer service is terrible. Chat is the only option and I have waited from 30-90 minutes each of the five times I have used Chat today. They have no idea when this will be fixed. I use my phone for business.
Anonymous from Kentucky 01/29/2023
Visible Wireless, clueless, forget about customer
Verizion/Visible hacked Dec 2022, nocommunication from them. Decided to change acct. password and credit card and sim card. Although account address was correct they shipped me 3 Sim cards! None of them worked in the phone I was using on Visible. Talked with 4 reps via chat, none had ackue, kept reading from call center script. Found out Sims didn't work because visible deleted my plan. Their solution was upgrade to a more expensive plan and ship me yet another sim card. All this over 3 days and +8 hours on chat with support. Asked for refund 3 days service due to their problems, wanted credit to my credit card, they can only give account credit. WOW what a bad experience! Im6 moving to Verizion until I can setup on another carrier. Oh BTW, can't talk to anybody, chat only outside the US!
Darrell from Texas 01/01/2023
If I could leave a 0 star I would.
Tried to signup. Took 2+ hrs until their site finally allowed me to finish the signup portion. Never could get the payment finished. They kept saying 5 of my credit cards were invalid. Not even close! Called the bank and credit union and they said visible never tried an authorization... nothing from them. After 2 days trying, I gave up. Tried to cancel my account but customer service is 100% the worst. They never have the chat available. When you start the chat it tells you how many people are in front of you... always at least 29 to 45 (every time). If you wait the 45 min to 1hr, when it gets to 1 it disconnects the chat saying I was inactive too long so they cancelled it. 100% of the time this happens. DO NOT USE THIS COMPANY!!!!!!!
Michael from Westchester county NY 12/12/2022
Tried switching over to them but they couldn’t port my number in for five days so I gave up and went back to Verizon, custom service robots are useless and getting a real human is difficult, it takes hours. Now trying to get back a refund but that’s also not happening so I’m disputing the charges with my bank, it seems that they know when it’s you trying to get through on the chat and then they block you or shut down the site, I waited from number 49 in line to number 1 then was dropped, don’t waste your time with these guys unless you have nothing better to do. If you have T mobile service in your area then go to mint mobile if you want to save some money, they have real customer service by phone.
Mike from Phoenix 11/26/2022
Good speed/coverage, but you are on your own
I have the $45 plan and the data speed and coverage are excellent, but good luck reaching customer service when something goes wrong. That is the only drawback with this service though.
Shirley from Portsmouth va 11/08/2022
Service and customer service is horrible
Good for gaming
I can't complain about much. I had troubles with Visible at the beginning, but after a network bug was fixed, I've had a pleasant experience. I can play some ping-reliant games like COD mobile and genshin impact.
Started out awesome...
Service is lagging constantly. At first they were good but nowadays I get more lag than decent service. I can't use my data this way, so I'm giving up.
Can't something be done about the app?
I have a love/hate relationship with Visible. Sometimes it works like it should, then other times service is so throttled nothing will work on it. App also leaves much to be desired. Crashes a lot and requires constant updates. Hopefully they can fix this throttling.