Best Place to Buy Concert Tickets
Online ticket retailers have revolutionized the way we think about attending concerts, shows, and practically any event that charges an admission fee. No longer must you wait in box office lines for hours on end, just to find out that the section you wanted is sold out. Instead, simply log onto the concert ticket website and purchase the spot you want! It's convenient, saves you time, and doesn't get much easier than that.
We've evaluated some of the best concert ticket sites based on things like user-friendliness, features, and additional services.
Concert Ticket Websites: What to Consider
Bear in mind the following considerations when selecting a concert ticket website.
Ease of Use-How easy is the site to navigate? Is it inundated with ads and promotional banners which redirect you to external pages? Measure its general ease-of-use including the ability to search for events and tickets by city or venue.
Seating Charts- Many ticket sites have an interactive seating chart, which is a great feature to gauge where the seats are in relation to the main stage. So many times consumers purchase seats not knowing exactly where they're located, only to realize when they arrive at the amphitheater or stadium that they don't have a good view. Avoid the temptation to pick the cheapest seats without first clicking on the interactive seating chart.
Service Fees and Pricing- In exchange for the convenience of purchasing your tickets online, these sites usually charge a service fee. Standard fees can start at 10 percent and range up to 25 percent or more. Other fees may include shipping (to receive the tickets at your physical address), Will Call fees, and resell fees.
- Purchase tickets at face value
- Full refund within 72 hours
- Fan Guarantee
- Primary distributor
- Range of retail partners
- Service fees vary
Anyone who has ever searched for tickets online has likely heard of Ticketmaster. In 2010, Live Nation and Ticketmaster joined forces to create Live Nation Entertainment. With the formation of this partnership, Ticketmaster is able to offer an enormous selection of concert tickets for venues across the country.
Organized by calendar days, Ticketmaster allows you to shop for a show by location, artist, venue or category. Since it's not considered a secondary market site, you do have to jump on the tickets fast because popular concerts often sell out in the first few minutes. However, since that's the case you won't have to pay more than face value-which is a distinct possibility with other ticket sites.
Ticketmaster's Fan Guarantee is pretty easy to understand. They sell 100% official tickets which mean every ticket sold is verified and checked for its authenticity. If you buy a ticket from another fan, Ticketmaster will reissue a new one instead of sending you their old one.
In the event that you want to purchase your ticket in person, the company has a list of retail partners which include Publix, Walmart, Kroger, and more. You have a total of three days or 72 hours from the time of purchase to receive a full refund if you change your mind about an event.
Verdict - Superb
Aside from concert tickets, Ticketmaster also offers sports and theater seats. On that note, the site hosts gift card giveaways during select months for popular events. Be aware that the service fee does vary depending on your purchase so don't count on a flat service fees. We really like that fact that Ticketmaster has a mobile app to make purchasing tickets on-the-go easy. Plus, their customer guarantee offers a little peace-of-mind in a world of uncertainty.
- Search by city, date, or venue
- 100% buyer guarantee
- Secondary ticket marketplace
- Customer service available by phone, email or chat
- Certified privacy seal
- Doesn't display seat numbers upon purchase
- Service fees vary
Vividseats.com is your one-stop-shop for concert tickets from those must-see bands and artists. This site acts as a marketplace so the tickets you pick have already been purchased once before--either by a music lover or a ticket broker. The great thing about that is it allows you to find tickets for even sold-out concerts. You can quickly search for the event of your choice by selecting the city, date or artist. Once you find the event you'd like to attend, you can browse the interactive seating chart to identify a suitable section.
A service fee does apply to tickets purchased through the site. This fee covers the cost of operations including finding and listing the tickets, staffing the customer call center, maintaining the website and coordinating the delivery of tickets.
What some customers find unusual is that the total price charged by Vivid Seats may be higher or lower than the cost printed on the actual tickets. According to the website, this occurs because they sell tickets from a network of resellers who price the tickets based on their current market value, not necessarily the amount printed on the face of the ticket. So for example, if a concert is in especially high demand and seats are almost sold out, you may end up paying a higher per ticket price.
The site does charge a 10% commission fee for individuals selling their private tickets. However, this is on the lower end of the commission scale.
Verdict - Great
Vivid Seats is one of the most popular concert ticket retailers. If you're looking for tickets aside from concerts, they also have a gateway to events from MLB, NFL, NHL, and NCAA teams. Plus other sports like boxing, fighting, horse racing, soccer, tennis and more. If for whatever reason an event is canceled without a rescheduled date, they will grant you a full refund (minus the shipping costs). Their 100% Buyer Satisfaction Guarantee ensures you'll receive full customer service care, a safe and secure transaction, on-time or early delivery as well as authentic tickets.
- 125% Money Back Guarantee
- Range of concerts available
- Interactive seating chart
- Secure purchasing platform
- Order by phone or online
- Slightly higher service fee
Ticket Liquidator functions as a marketplace for buyers and sellers to offer concert tickets as well and sports, and theater event tickets. This site lists event tickets that come from certified companies and trusted professionals-whose identity is even revealed upon purchase. This type of transparency allows customers to know exactly who they're dealing with and have someone to accept accountability if they are not completely satisfied with their order.
On that note, Ticket Liquidator upholds a worry-free guarantee. This 125% Money Back Guarantee applies if your order is not delivered by the seller with whom you made the transaction with. It applies if the order is shipped but doesn't arrive in time for your event or if you were completely denied entry in to the venue because the tickets were not valid. Furthermore, you'll receive your money back if the event is cancelled with no intended reschedule date.
To start your concert ticket search, you can either browse by state, artists, or team. These convenient filter tools help you quickly zero in on the event and venue you'd like to attend. The site charges a higher service fee (25% of ticket price) than some of our other providers which is a big drawback. A delivery fee will also apply to your purchase; however, this tends to be standard with all online purchases.
On the other hand, if you are interested in selling your event tickets, the process is a little bit different. You can begin by creating your free account and filling out your personal details. From there, your tickets will be displayed on 400+ sites in a number of languages including German, French and Spanish. When your tickets are sold, Ticket Liquidator will take a 10% commission fee.
We really appreciate how easy it is to navigate this site-whether you're buying or selling tickets! On-time delivery is guaranteed, you have a range of games, shows, and events at your fingertips, plus every transaction is backed by the 125% Money Back Guarantee. It doesn't get much better than that!
- 125% satisfaction guarantee
- Google Wallet accepted
- Email alerts and discounts
- Free shipping on qualifying orders
- Free to create account
- Some negative reviews with customer service
TicketNetwork delivers the tickets you want, when you want them, and at great prices. Structured much in the same way as the previous two providers, with a search bar at the top of the page followed by main categories, this website is designed in an easy to read layout with minimal ad interruptions.
When you land on the homepage what immediately stands out is their free standard shipping offer. Orders over $150 qualify for this promotion which is a nice value. Below that offer, lists of the top selling concerts. Some of these include:
- Luke Bryan
- Cole Swindell
- Jason Aldean
- Paul McCartney
- Pat Benatar
There's an extensive list of performers, to say the least. Creating an account is absolutely free and you'll receive exclusive offers, event alerts, and discounts when you provide an email address.
With any ticket purchase made on the site you can rest easy knowing that they honor a 125% satisfaction guarantee. Throughout our research we did stumble across some less than pleasant customer reviews. Many of them mentioned issues with customer service agents on the phone. While we don't know the extent to which these issues were resolved, we do want to note that there were many satisfied buyers.
Verdict - Very Good
TicketNetwork boasts many features we find commendable. They have a secure and safe platform to shop on, offer an interactive seating map, honor a 125% satisfaction guarantee and even run promotional offers like free shipping. In all, the positive aspects of the site outweigh the occasional negative reviews.
- Total satisfaction guarantee
- Contact via phone or email
- Wide array of concerts and shows
- Interactive seating map
- Secure website
- Service fees vary
- Tickets sold above face value
Trying to reserve a spot a Coachella, Lollapalooza or maybe catch a glimpse of Cher? Onlineseats.com has all these great shows and more from some of the hottest touring bands and artists. As a privately owned ticket broker you are at the mercy of the sellers, in some aspects. What we mean by that is you won't pay the face value noted on the ticket itself. Instead, the seller will price it according to market demand, among other factors.
The concert tickets they offer are organized by genre and these range from bluegrass to techno. Their inventory is quite large, and it's apparent by the 25+ categories. To give you an example, some of the upcoming concerts they offer tickets for include Lady Gaga, Dierks Bentley, and OneRepublic.
If you're not into concerts, you'll also be pleased to know that their inventory is fully stocked with sports tickets, and theater shows. There's literally something on the site for everyone in the family.
A customer service representative can be reached by phone or email to inquire about an order, request a refund or make a purchase.
Verdict - Very Good
Onlineseats.com is a suitable place to start your ticket search. They have an interactive seating map to help you better identify which seats are right for you. What's more, their website is secure and safe to input your personal information.
There's no better way to purchase tickets for your favorite band or musician than through a concert ticket website. These places can help you find nearly any performer and usually at a better price than box offices or ticket venues. Always check what the site charges for a service fee (prior before handing over your payment information) as well as their satisfaction guarantee.
Concert Tickets FAQs
Why am I charged a service fee?
Online concert ticket sale sites generally charge a fee to cover the costs to operate and manage the website. This includes verifying that the tickets being sold are in fact authentic and legitimate, staffing a customer service center and maintaining the website. Service fees usually range anywhere from 10 percent up to 30 percent of the final ticket cost, depending on the type of event and location you select. Also note that additional fees may also be added to cover shipping costs and state taxes. Many locations rely on ticket companies to distribute their tickets for them, so unfortunately a service fee is part of the package of attending an event.
What's the difference between face value and market value?
You might hear the words 'face value' and 'market value' thrown around when browsing ticket sites. Face value is simply the price indicated on the ticket itself. Since most online ticket sites operate in the secondary market, you may find that the purchase price (market value) may be higher or lower than the printed number. The market value is basically what the secondary market seller determines the value is based on demand and popularity of the event.