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Cigna Dental Insurance Reviews

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  • Pros
  • No claims process
  • No referral needed for out of network visits
  • Waive waiting periods if you have prior coverage
  • Cons
  • Plans not available in every state

Cigna Dental Insurance

Best Value Award 2016

Cigna offers dental preferred provider organization (PPO) plans to people of all ages. With a Cigna dental plan, you get coverage for many dental procedures and services, including routine cleanings, X-rays and much more. Cigna Dental has a large network of dentists who accept their insurance and they offer a choice of dental insurance plans.

For those already enrolled in a Cigna medical insurance plan, you can add dental coverage to your plan, allowing you to manage all your health care needs with one company.

Individuals and families can also purchase Cigna Dental Insurance as a stand-alone product. People of all ages can buy any of the PPO plans offered by Cigna Dental. You'll get the best prices on your dental needs when you stay in their provider network, but you can use dentist out of the network to.

Dental Plan Options from Cigna

There are three plans to choose from. The least expensive is the preventative plan, covering only the cost of oral exams, X-rays, fluoride applications, sealant and non-orthodontic space maintainers. It covers 100% of these items. This is a pretty good deal, but if you price check these procedures in your area, your annual dental bill might be similar to the cost of the insurance.

The other two higher-tier plans pay a percentage of dental work from fillings to root canals. The top plan, Cigna Dental 1500, provides coverage for orthodontia with a one time deductible of $50. There is a one year waiting period before you can take advantage of this. If you have children in the house who need braces, the Cigna Dental 1500 is a decent plan.

Here's a brief overview of the three plans:

  • The Cigna Dental Preventive plan features no yearly maximum, no deductible, with Cigna paying 100% of in-network preventive and diagnostic services, and discounts for restorative and orthodontia services. Frequency limitations do apply. Prices start from $17 per month, per person.
  • Next up is the Cigna Dental 1000 plan, paying up to$1,000 annually after the$50 individual/$150 family annual deductible. Coverage includes preventive, diagnostic and restorative services, with an in-network discount for orthodontia. Frequency limitations apply with this plan. Rates start at $25 per person, per month.
  • The Cigna Dental 1500 is their top tier plan. It pays up to$1,500 annually withthe samedeductibles as the Cigna Dental 1000. Coverage includes preventive, diagnostic and restorative services. This plan also includes an orthodontia benefit for all ages with a $50 deductible per year. Coinsurance and waiting periods may apply to certain services. Rates for this plan begin at $30 per person, per month.

The company's network of dentists has 85,000 providers. It is not the largest network in the country, and indeed for a company of its size it could be larger. Cigna does cover costs for dental service if you use a provider out of their network. When you visit a non-Cigna dentist, you may pay the difference between the Cigna network rate and the fee of the outside dentist.

How Does Cigna Compare?

Cigna is a huge multi-national health and life insurance company. Their dental insurance is touted in their marketing materials as comprehensive, and they promote the fact that they cover 100 percent of standard preventative maintenance along with a reasonable percentage of root canal, crowns, orthodontia and more. They cover a lower percentage of the fees for some basic services such as fillings compared to the competition. If you have children or are moving overseas, it's a dental insurance company well worth considering. Residents of New York or Washington are not eligible for Cigna Dental insurance.

Pros and Cons of Cigna Dental

You don't have to submit claims with Cigna, their network service providers handle it automatically. No referral is necessary to visit an out of network dentist for any specialized procedure, although you pay the difference should the dentist's fee exceed the amount that Cigna will reimburse for the service.

You may be able to waive waiting periods if you had prior qualified coverage, but this does not apply to orthodontia.

Rates vary with age and geographic location, determined by zip code. Not all plans and options are available in every state.

Cigna dental insurance delivers good basic coverage, but some competing insurance companies cover more of the costs of dental services.

Cancelling Service

Members can cancel their policy of the first day of the month following the company's receipt of a written notice. If your dental plan is part of a Cigna medical insurance policy, you may incur a tax penalty if you don't have other coverage in place, such as a group medical plan via an employer. If you are canceling a dental only policy, this is not a concern.

Customer Service

You can access Cigna customer service via the toll free number on your membership card, 24/7. You can also contact the Cigna from their website, log in to your myCigna account, via computer or mobile device. There is a FAQ page at the Cigna website, but it has limited choices.

Some consumer reviews state that Cigna is stingy about paying claims on dental work performed out of the Cigna provider network, and felt that they were looking for any reason to not pay. Cigna says that no referral is necessary, but it might be a good idea to call ahead to customer service if you plan to have work done outside of their network.

Verdict - Superb

You can choose from a dental insurance plan from Cigna that fits your budget and needs. The premiums and plans vary a bit depending on location so be sure to check the cost in your area.

The plans span from a cheap plan that fully covers preventative dental care to a top-tier plan that covers orthodontics, after a year wait, highly recommended for those with kids needing braces.

It does not provide dental insurance in New York or Washington, those who live there can check out our other dental reviews.

Last Updated:

Cigna Dental Insurance Consumer Reviews

Average Customer Rating

4 out of 10 rating 4 2 User Reviews

User Rating Distribution

Ratings: 10 - 9 0
Ratings: 8 - 7 0
Ratings: 6 - 5 1
Ratings: 4 - 3 1
Ratings: 2 - 1 0
3 out of 10 rating 3 None Terrible coverage

Don’t sign up with them, they are no help at all and a waste of money. Cigna are supposed to cover a large variety of dentists but any that they cover are terrible.

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5 out of 10 rating 5 Customer care Healthcare coverage

I had been with Cigna for 3 years and until recently I would have recommended them. However a month ago I needed emergency dental treatment and the coverage seems to have dropped, along with the standards.

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In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.