SmartBuyGlasses started in an apartment and in its 10 years of existence grew into an international business, winning the Business Excellence Award at the ACBAs in 2015. A big reason for its success concerns its focus on the customer experience.
When you shop through SmartBuyGlasses, you have access to a wide range of styles and types. In addition, the company understands buying eyeglasses online can be challenging since you won't know how they fit until you receive them.
Now that I have outlined how SmartBuyGlasses goes about its business and customer service execution, it's time to take a closer look at its product offerings and promotions to see how well it stacks up to its competition.
Types of Eyewear
A big reason why so many people choose SmartBuyGlasses is due to its huge inventory. When browsing on its website, I discovered it has sunglasses, glasses, and prescription sunglasses available. Moreover, with choices for men, women, and children, you will find it to be a great one-stop resource for all your family's eyewear needs.
Speaking of eyewear, another section it has is sports sunglasses. This includes specialty ones for golf, skiing, fishing, baseball, and even driving. Overall, its selection indicates how diverse its appeal is, making it an attractive choice for many people.
Types of Frame
If you require prescription eye or sunglasses, the company has multiple types of frames available including full rim, semi-rimless, and rimless. This selection gives you access to the types of frames you want.
Types of Lenses
One problem I had when searching on its website is to filter eyeglasses by lens type. To find out which lens it offers I had to contact the customer support team. Currently, SmartBuyGlasses has progressive and single-vision lens for computer, reading, and distance. It does not have bifocal lens.
If you have any questions concerning the types of eyeglass lens it offers, my recommendation is to use the live chat feature. I had my questions addressed by a helpful rep promptly. You can also call its phone support line with any questions you might have concerning your prescription.
Many people want access to the latest styles from the most popular brands. In this regard, SmartBuyGlasses doesn't disappoint. It has styles available from some of the top companies such as Tom Ford, Gucci, Ray-Ban, Ralph Lauren, Oakley, and many others.
This means if you want to wear the latest trends in eyewear SmartBuyGlasses has the inventory to appeal to your design tastes.
It's an unfortunate reality that eyewear can be really expensive, making it a reach for families or people on tight budgets. Luckily, SmartBuyGlasses took this into account when offering cheap glasses.
First, it offers a wide range of selection for varied budget needs. With frames starting as low as $39, you'll find it to be an affordable option. Furthermore, the company offers a student discount, where after verification with Student Beans you can receive a discount off your sun or eyeglass order provided it is more than $100.
Coupons and Promo Codes
It's simple to find the latest coupons and promo codes by visiting its website. Once you do, scroll to the right side of the webpage and click on the deals tab. This opens up all the current promotions SmartBuyGlasses is running currently.
To take advantage of one of its promotions, click on the shop now tab and select from the inventory under the promotion.
SmartBuyGlasses Customer Support
Support is also a big emphasis the company focuses on. You can contact its customer support team via email, phone, or live chat with any questions you might have. It also has a help section where you can gain access to answers to the most common questions customers have.
The only drawback I discovered was it doesn't have customer service available 24/7 like other providers do. Therefore, if you are shopping on the weekend, you won't have access to the support you might require to have your questions addressed.
Along with this, it also has its best price guarantee that applies to its eyeglass frames and sunglasses. If during the first 14 days of purchase you find the frames or sunglasses for less someplace else, you can email its customer service department with the pertinent details. Provided it meets its terms and conditions it will match the lower price.
Customer reviews and company reputation are two great ways to determine whether or not you might enjoy a pair of glasses from SmartBuyGlasses. On the Better Business Bureau, SmartBuyGlasses is not an Accredited Business and does not yet have a BBB rating at the time of this writing. Trustpilot, a website that ranks companies purely from customer reviews, rates SmartBuyGlasses an 8.9/10. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.
Ultimately, there is much to like about SmartBuyGlasses. For one, it offers customers excellent incentives such as free shipping and returns, a 100-day trial on new eyeglasses, and a two-year warranty on your prescription eyeglasses. This illustrates the company's commitment to transparency in that it is willing to stand behind its products with a good warranty.
In addition, the company delivers a vast array of inventory from many of the top brands, resulting in everyone in your family having access to the styles they want. If the price is a concern, it also has eyeglass frames for every budget type and its promotions section is a good way to take advantage of contemporary looks while keeping your costs low.
Ultimately, SmartBuyGlasses possesses an impressive inventory, good online resources, and excellent customer-friendly features to make it a website I recommend you check out if you want affordable eyewear. To see how SmartBuyGlasses stacks up against the competition, check out our review of the best places to buy glasses online.