Sometimes bigger does mean better. XFINITY is the largest and most popular ISP in the United States with millions of customers all over the country. This may be because of its impressively high speeds at 105mbps. They also offer several extra services like security and parental controls. Consumer reviews say that XFINITY is dependable and that internet service is rarely interrupted. On the other hand, some consumers point out that customer service can be difficult to reach or unhelpful.
Features XFINITY Offers
Because XFINITY is the largest ISP, you will find that they offer a lot of options in terms of services and packages for TV, Internet, and phone. Here are some of their features.
When it comes to the number of channels you can get, XFINITY offers 260 of them, which is more than most of its competitors. They start out with 140 channels, and move up from there. Packages include Internet and TV, or Internet, TV, and phone.
The company offers the X1 DVR device to view and record shows, and it can record up to four at one time. Their best package, called XFINITY Quad Play, offers the fastest Internet speeds, and enables users to watch a live show, and record up to six programs at the same time. The company says that with this device you will get Internet throughout the house and can connect multiple devices at the same time and still get excellent speed – even during the peak hours. The X1 will also let you perform searches in both live TV programs, and in the On Demand listings. It will even make recommendations for you based on what you often watch, and you can get them just by using your voice.
XFINITY offers Internet speeds up to 75mbps. They have several packages. The first one is Internet only and it provides speeds up to 10 mbps. It is good for a single device and basic Internet usage, and includes home Wi-Fi. The next two packages are Internet plus TV, and they have speeds of 25 and 75 mbps. These packages enable viewers to enjoy movies and everything else, but the top speed is best for HD movies. Customers with both of these packages also get access to the millions of Wi-Fi hotspots that Comcast has across the nation.
A powerful advantage that you might find beneficial if you travel much is the incredible number of Wi-Fi connections you can make with XFINITY. They claim to have over one million of them, which means you could connect in a lot of places. A downloadable app is also available to help you locate hotspots nearby when you need them.
XFINITY offers a special security profile that can be downloaded. It gives Wi-Fi users extra security while using public Wi-Fi networks. It can be used on Macs, and special apps are available for iPhones, iPads, and Android devices. Another one is currently being developed for Windows users.
Buying the Internet package with Wireless Gateways gives users the option to have two Wi-Fi connections. One is for the family members, and a second one is available for guests, which means that customers do not need to give out their password and it won't slow down their Internet speeds.
If you are on the road and not an XFINITY user, but need temporary access to a Wi-Fi service, XFINITY has special temporary passes. Users can buy these access passes by the hour, day, week, or month, and get access to the Internet from any Wi-Fi network. The one limit is that once the pass is obtained, only that device can use it until the pass expires.
Once you buy a package with the Voice (phone) plan, you can make calls to about half of the countries in the world. Users can make international calls to places like Canada, India, Hong Kong, South Korea, Singapore, China, and more. After you download the app to your smartphone or other Wi-Fi device, you can make unlimited calls nationwide, or text. You also get options such as readable voicemail, and call forwarding. Four phone numbers can also be assigned to your Wi-Fi devices.
Spanish packages are also available through XFINITY. There are more than 80,000 movies and shows in Spanish that can be viewed from the On Demand library.
If you want to increase your home's security, as well as add special features, XFINITY lets you do it. You can install video cameras around your home, and view them 24/7 from your smartphone, and you can do it all from a single app. You can also control your home's thermostat, the lighting, and turn on or off your home's security system. Alerts can be sent if smoke or water is detected. The system also has cellular and battery back-ups in case the power fails. In some cases, your current systems and equipment can be used, making an upgrade or new equipment unnecessary. Alerts are sent to your phone or email if windows or doors are opened, or other undesired events take place.
As was already mentioned, an excellent feature available to anyone is XFINITY's unique feature of giving access passes to their Wi-Fi on an as needed basis. Anyone with a Wi-Fi device can buy an access pass. They offer these passes for an hour, a day, a week, or a month. It can only be used on a single device, and instant access is provided.
With the Internet and Internet plus TV, XFINITY offers these packages without any term agreements. This allows users to be able to cancel their service at any time. There is also a 30-day money-back guarantee on these services. XFINITY is currently available in every state – except for Hawaii.
XFINITY does not make it easy to find detailed information about some of their packages. There are generalities, and some of the links do not take you anywhere.
The company claims to offer fast speeds but they also have a reputation that it is difficult for customers to get online at times, and when they do, the speeds are nowhere near where the company claims. While this certainly only occurs sometimes, it can be a concern if there are times you must be online.
Verdict - Superb
Despite some customer service issues, XFINITY is an excellent internet service provider. Their speed and competitive price are enough to have you seriously consider them. The service is not completely available all over the country but if it's in your area, it is a great option.