Home Automation Reviews
Home automation is a growing industry. There are 1.9 billion smart home devices available on the market. Advancements in technology allow us to do some amazing things. One of the most important is to better manage our homes. Many companies provide home security and home automation packages with exceptional technology to aid us in this regard.
Home automation gives us the ability to program and change functions within our homes. Some of these functions include managing its thermostat, remote locking/unlocking door and adjusting lighting. These controls can provide some great benefits such as a reduction in energy costs and/or you could save money on your home owner's insurance policy by adding these along with security features.
Speaking of security, many providers that make our list do so because they offer exceptional packages that combine home security and home automation functions, while also issuing superior customer service. As part of this, providers offer technology where you can access your home security cameras remotely and even receive alerts in the event there's a break in.
There are 1.9 billion smart home devices available on the market.
Moreover, many providers offer monitoring services as part of the package. When an alarm sounds in your home it will signal the provider to alert first responders in the event of a fire, flood, carbon monoxide leak or in the police if a sensor or camera detects theft.
Overall, these services can provide you with unrivaled control to your home's functions, peace of mind and some cost benefit savings. Before choosing a home automation provider, here are some things to keep in mind.
Home Automation: What to Consider
Most providers will offer the same type of equipment and package services. To separate the best from the pack, here are some components to be mindful of when choosing a home automation provider:
Reputation -A provider's reputation is indicative of the level of service and care it extends to its customers. You can do research on your provider by looking them up on the Better Business Bureau's website, who assigns grades based on a variety of components, including resolved/unresolved customer issues. A company tends to have a lower score if they have a high amount of customer complaints without resolution.
Customer service - Building on the previous point, it's important to gauge how other customers that used a provider's service rates it. Often, you can find customer reviews on a company's website, using a third-party review service or even just reading the reviews listed in our guides. In addition, you can visit the provider's social media accounts to see how it responds to customer questions or comments posted.
Monitoring services - Since most providers bundle packages to include security and home automation components, monitoring becomes a critical focal point. Does the provider have in-house monitoring? If so, is it available 24/7? If the company farms out its monitoring service to a third-party, what is the third party's reputation? What measures does the company have in place in the event of service disruption on its end? It's important to know the answers to these questions to ensure you receive reputable monitoring service that will be there for you when you need it.
Fees - You should also examine a provider's fees based on monthly service, equipment charges and installation costs. Then, you can compare its price to competitors to find the most affordable options for you.
Onboarding - Onboarding is when you sign up for service and a technician comes to install equipment. During this time, a reputable company will take the time to help you learn more about the equipment, such as how to use its services online and its mobile application. While it's easy for most novice users to pick it up, it's still important the technician shows you all the different home automation/security features available to you, as well as test them before leaving. Also, a reputable company will also do a follow-up call after the installation to ensure everything operates smoothly. Therefore, keep these things in mind when you do select a provider.
Service contract/guarantees - Many home automation companies are similar to cell or TV providers in that they will require you to do a contract for service. This term, normally specified in months, is how long you must keep service with that provider. If you elect to end service early, you might incur early termination fees as well as still having to pay the remaining balance owed for the term. With these things in mind, it's important the provider offers a right of recession (trial period) where you can try its service then cancel without penalty. Some providers might even allow you to transfer your contracts to a qualified person without charge, so be sure to ask your provider about its term policies before committing to one.
Installation - Installation is a crucial phase because it is when the technician installs all your equipment for service. Before doing this, however; you might have to acquire an alarm permit, if you plan to install one. Most providers can send your city's application for this permit. Moreover, there might be restrictions on the type of equipment you can install. If you are a property owner with an HOA, it's important to double check before using service. If you are renting a property, always check with the owner before scheduling installation.
Credit - Many providers might require a credit check to sign up for services. They do this to verify who you are as well as to see if you have outstanding balances in collection with similar companies. If you do, it might make it more difficult to obtain services.
Along with these factors, you can also read our in-depth reviews on top providers like Vivint, ADT, Protect America, Livewatch and Frontpoint. Furthermore, our guides on home automation companies are full of practical information you can use to learn more about the technology and what to look for in service providers.
Meet the Best Home Automation Companies
These five providers made our list because each offers flexible equipment/package offerings and outstanding customer service. Here's a closer look at each of the top five home automation companies:
Protect America Home Automation Review
- Free installation
- Affordable plans beginning from $19.99
- Intuitive controls for home automation/security equipment
- 24/7 monitoring for security features
- Customer support isn’t available 24/7
Founded in 1992, Protect America offers some of the most modern home automation tools to help you control everything from your home's lighting to its appliances simply. With affordable plans starting as low as $19.99, and the ability to access your house's functions through your smartphone, Protect America provides you with affordability and easy to use features to make it among the top home automation providers available.
ADT Home Automation Review
- Live chat feature for quotes
- 24/7 support for email or phone
- Flexible package and equipment offerings
- Remote access for home security and home automation equipment
- 24/7 monitoring from its first responders
- 24/7 monitoring is an optional component for its basic package
- Service requires a contract
ADT has been on the cutting edge of helping you protect your most important asset by supplying home security and home automation equipment. What separates ADT from other providers is its stellar service record. For over 140 years, ADT has been an industry leader in providing top of the line security solutions for your home, so you can have peace of mind in knowing when you go with ADT, you are aligning with a reputable provider.
Vivint Home Automation Review
- Flexible packages to align with your needs
- 24/7 monitoring and tech support
- An online support center with equipment guides
- One of the most reputable call centers in North America
- Free installation
- Requires a service contract
- Alarm installation might require a local permit
Founded in 1999 by Todd Pedersen, Vivint's goal is to develop smart home solutions you can use to enhance your life. From the time of its inception, it has done an excellent job offering home automation products to conserve energy, add layers of security and overall make it simple to manage most of your home's functions with the press of a button. Since 1999, Vivint has installed more than 850,000 systems in the United States and Canada, which is an indication of how well customers respond to its functional product offerings.
Frontpoint Home Automation Review
- 30-day money back guarantee
- Installation takes 30 minutes as systems arrive preconfigured
- Excellent support features on its website with user guides and instructional videos
- 24/7 monitoring
- Packages are more expensive than other providers
Founded in 2007 by home security experts, FrontPoint emphasis is less on scaring people into buying its services and more on offering the best technology available. Not only will this help you manage your home's functions with ease, it also gives you peace of mind. It is important to note that Frontpoint would be higher on our list, but its monthly plans are more expensive than providers like Protect America.
LiveWatch Home Automation Review
- Simple installation where you plug in and activate its systems
- Exceptional array of support features on its website
- Customization options to support many home security/automation needs
- Excellent reputation evidenced by A+ rating with the BBB
- Higher monthly price than other providers
- Requires you to buy an alarm system upfront
Chris Johnson founded LiveWatch in 2002, with the goal of giving everyone access to faster response times in the event of emergencies. While LiveWatch's initial goal was home security, it extended its offerings to include home automation services as well. Now, when you sign up with a qualifying package with LiveWatch, you will have access to its mobile applications where you can turn on/off lights, control your home's thermostat and even lock/unlock your doors remotely with the push of a button.
Home Automation Advice
If you are new to home automation, want to switch providers or just need more information, our informative guides on home automation are a great place to turn. In each, we provide pertinent information to assist you in learning more about how home automation as well as home security components so you are mindful of each.
- The advancements in technology have fundamentally changed how you can do everything from communicating with others to controlling the functions in your home with just the press of a button. Home automation is an excellent example of the unique abilities technology gives you, because you have access to a wealth of ways to control your home's features remotely. Our guide on how home automation works helps you learn more about its components and functions.
- There's nothing more important than keeping our families and our homes safe. When away during the day and sleeping at night, you want to feel comforted knowing that your home is safe and protected by top-notch home protection services. When traveling, the same rules apply. The last thing you want when on vacation is to fear that your home is at risk of a burglary or other danger. Our guide on five ways to improve your home protection supplies tips to assist you in keeping your home safe.
- Home monitoring systems are becoming more common as families seek to protect their homes. They are also more affordable than ever. However, just because you can afford one doesn't necessarily mean you actually need one. Use our guide to see if a home monitoring service is right for you.
When it comes to keeping you and the people you love safe, there is no way to overthink the measures you're taking to protect them. When figuring out the best home security companies for your specific needs, you should, in addition to checking out our list of favorites, consider a few aspects of each service above all else. Here are some very important things to consider when you're checking out security providers.
When moving into a home one of the key things that are top of mind for people are security systems. You want to make sure that you and your family are safe, but with so many systems on the market and so many different features, it can be difficult to narrow down it down to the one that suits your needs. Truth be told, your decision may just come down to your personal preference of home security features. Furthermore, your living situation could heavily affect your decision. Our guide on things to consider when purchasing a home security system can help you pinpoint the right one based on your needs.
With the rapid advancements in technology, home automation will continue to become a growing demand for families due to all the unique benefits available such as reduced energy costs, enhanced security measures and the simplicity of customizing your living environment according to your needs. When choosing a provider, reputation, service offerings and customer service are huge factors to keep in mind; this is why the five providers we selected are the best, because each exemplifies a commitment to providing you with the most intuitive home automation products available and excellent customer support to compliment them.