LiveWatch Home Automation
Chris Johnson founded LiveWatch in 2002, with the goal of giving everyone access to faster response times in the event of emergencies. While LiveWatch's initial goal was home security, it extended its offerings to include home automation services as well. Now, when you sign up with a qualifying package with LiveWatch, you will have access to its mobile applications where you can turn on/off lights, control your home's thermostat and even lock/unlock your doors remotely with the push of a button.
LiveWatch Product Offerings/Packages
To meet the growing demand in home security and home automation, LiveWatch offers state-of-the-art equipment to meet your needs. However, unlike other providers who require installation appointments, LiveWatch can preconfigure the system to meet your needs that way when you receive it, you unbox the equipment, plug it in and complete the activation.
As part of this, if you elect to use its security features, you receive door/motion sensors you can strategically place at various entry points. Moreover, LiveWatch, through the use of its mobile app, allows you to arm or disarm your alarm system remotely and you can receive alerts when something triggers you alarm within seconds. If, LiveWatch is unable to reach you it will also contact the police. These offerings give you added layers of protecting your home without the hassle of installing wired devices.
Another unique element of its plug and protect system is its versatility. You can customize the coverage to better fit your needs by adding equipment such as a carbon monoxide detector or a smart door lock simply.
LiveWatch has three different packages available for purchase. Here is a closer look at each of the packages:
- Mobile Pro: With this package you receive 24/7 monitoring, control of your security devices through its mobile application and Crash & Smash Protection. How this works is if an intruder finds your alarm system and tries to destroy it, it will signal an alarm. This basic package starts from $29.95 per month.
- Total Home: This package comes with all the features in the Mobile Pro package with the added features of LiveVoice Assist and location-based control. Additionally, with the alarm panel, you have access to home automation tools to control your home's lighting, door locks and temperature functions. This plan comes with a monthly charge beginning at $39.99.
- Total Home & Video: This package includes everything from the other packages with added security features like a camera, live video steaming and smart video capture. With the capture feature, if anyone triggers an alarm or motion sensor the camera will take a clip of the interaction, which can aid law enforcement in finding the intruder. This is LiveWatch's most comprehensive package, and it begins at $49.99 per month.
How to Sign Up for Service
LiveWatch gives you multiple ways to set up service. You can visit its website to select the plan that's most appropriate for you. From there, you choose a base system. Its Plug & Protect system is its basic offering and comes with two wireless door sensors, one wireless motion sensor and a keychain remote all for $99. LiveWatch also has a Plug & Protect IQ system. This system includes wireless door and motion sensors, while also giving you access to cutting edge technology through the use of its seven-inch Android touchscreen. With this, you can access your equipment features, making it a great option if you want home automation features.
Once you choose the system, you move on to the personalization section. This is where you determine how many door/motion sensors and keychain remotes you need. While its website defaults to the alarm system you selected, you can make changes such as adding more sensors for a fee per unit.
After completing the personalization step, you check out similar to the way you would on many other websites. LiveWatch currently offers free two-day shipping, so you can have quicker access to your home security and home automation equipment.
Of course, online is only one way to secure services. LiveWatch also has a live chat option and a phone line, where you can speak with a member of its staff. If you are uncertain on the equipment needed or have questions, these are the best routes to go.
Benefits of Using LiveWatch
LiveWatch makes ordering and installing home security/automation equipment simple with its plug in and protect equipment. This eliminates the need of a technician to visit your home to install wired equipment. Additionally, since LiveWatch preconfigures the alarm system before shipment, once it arrives all you do is plug it in and activate the system. Because of its versatility and ease of use, it makes LiveWatch an enticing option to consider for your home security/automation needs.
Drawbacks to Using LiveWatch
At the same time, LiveWatch does require you to choose and pay for an alarm system at the time of checking out. Unlike other providers that might provide you with free equipment, with LiveWatch there's a fee for the alarm system and any added equipment you might want.
Speaking of costs, while its monthly plans are affordable, there are less expensive options available. For example, Protect America offers its base package for $19.99 and you don't have to pay any fees for installation or equipment. Therefore, it's important to be mindful that LiveWatch isn't the least expensive option available.
Support and Tools
One area where LiveWatch is much better than its competitors is in its online support features. It has a forum on its website where you can access everything from tech tips to basic questions, while communicating with others who use LiveWatch's products. If you require support at any time, its website is full of resources you can access through its search question feature. You can also live chat with a rep or submit a support ticket.
Verdict - Good
LiveWatch earned an A+ rating from the Better Business Bureau, giving it an excellent reputation. Adding to its allure is a simple sign up and installation process. At the same time, it's important to note LiveWatch isn't the least expensive option, so you will pay for the convenience offered.