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Vivint Home Automation Reviews

Advertiser Disclosure
3rd
  • Monthly Feefrom
  • Installation Fee
  • Pros
  • Flexible packages to align with your needs
  • 24/7 monitoring and tech support
  • An online support center with equipment guides
  • One of the most reputable call centers in North America
  • Free installation
  • Cons
  • Requires a service contract
  • Alarm installation might require a local permit

Vivint Home Automation

Founded in 1999 by Todd Pedersen, Vivint's goal is to develop smart home solutions you can use to enhance your life. From the time of its inception, it has done an excellent job offering home automation products to conserve energy, add layers of security and overall make it simple to manage most of your home's functions with the press of a button. Since 1999, Vivint has installed more than 850,000 systems in the United States and Canada, which is an indication of how well customers respond to its functional product offerings.

Vivint Product Offerings and Packages

Vivint delivers a wealth of home solution options that can make your home more functional for you. As part of this, increasing your residence's security could be a primary concern. To aid you in this, Vivint offers a comprehensive security package program, which comes with equipment like window and door sensors, a touchscreen panel and a motion detector. Not only will you receive all these useful tools, Vivint will monitor your home 24 hours a day, seven days a week. Further, it also allows you to watch video of your home while you are away, so you can keep more vigilance on your kids when they come home from school.

Another component of smart home automation is the control feature over your home's cooling/heating systems. When connected to Vivint's system, you can use your smartphone or tablet to adjust your home's temperature remotely. This is an excellent way to save money on energy costs.

As for packages, Vivint has three available to choose from. Its Smart Protect package includes standard security equipment, the free mobile application from Vivint and 24/7 technical support.

Meanwhile, its Smart Protect and Control Package includes all the features in the basic package, as well as a choice between two security/control equipment features such as the door lock, doorbell cam or thermostat control.

Lastly, the Smart Complete Package comes with all features listed previously, including all three smart home service features (door lock, doorbell cam and thermostat control). In addition, you also receive one terabyte of secure cloud storage, making this the most complete package available.

Signing Up for Service with Vivint

Vivint makes it simple for you to sign up for service on its website. To begin, you will need to request a quote. This is a simple form where the system will call the number you supply to connect you with a representative. During this call, the rep can go over with you all the package options, answer any questions you might have, sign you up for service and even schedule an installation time. This makes the entire process efficient so you receive access to its products quickly.

Benefits of Using Vivint

Vivint offers a vast array of smart home solutions equipment to better fit your needs. Whether you are looking for a more responsive security system, manage your home's energy systems to save money or even add equipment like a carbon monoxide detector for peace of mind, Vivint has these things for you.

Best of all, when you sign up for its security or comfort packages, you receive access to its mobile application. This app is easy to use in that you can access video from your security cameras, receive weather alerts and even program your home's thermostat, all remotely. This app provides you with more control over your home, so you make it more secure and save money on energy costs.

When finding a security provider, reputable customer service is going to be paramount in your decision process. Simply, you want a provider with an excellent reputation for delivering the best service. Luckily, Vivint fits the bill, as its call center earned CSAA Certification. Moreover, the International Customer Management Institute named Vivint's call center as among the 50 best call centers in North America. All these accolades show Vivint's dedication to exceptional customer service, which bodes well for you in the event you need assistance.

Drawbacks

If you decide to install home security equipment, especially an alarm system, you might have to receive a permit from your local government –township, county city- to install this system. You can find out if you need an alarm permit by contacting your local government. Vivint will help you in this regard as well by sending you your city's alarm permit application if necessary. It's important to note that if you need a permit, you will have to pay a fee for obtaining one. This, coupled with any installation costs, will add to your expenses initially.

Your contract with Vivint will come with a term, normally specified in months. Similar to a contract cell phone or satellite TV provider, you must remain in service with Vivint during that term. If you want to cancel, you must pay the full balance owed. This could be a severe expense, depending on where you are in your term. At the same time, Vivint does have a right of rescission, where you can cancel within a specified time without any penalty. If you are already in term and are past the ROR, you can transfer your contract to another qualified person without penalty.

Support with Vivint

Vivint has excellent support available, including tech support access 24 hours a day, seven days a week. In addition, its website has a support center where you can access a wide variety of informational features to assist you in learning more about your equipment. There's also a common questions section to help you find answers quickly to billing, battery replacement, account management and/or the most popular topics.

Verdict - Very Good

Vivint offers smart home automation systems that can enhance your home's security and help you save on energy costs. With 24/7 monitoring, excellent technical support and responsive measures through its mobile app, you can have access to the help you need immediately. Overall, its scope of products, service and educational resources make Vivint an exceptional provider to consider for your home automation needs.

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In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.