ADT Home Security
A well-known name in the area of home security, ADT offers a wide variety of home security and equipment options. As the largest home security company in America, ADT offers peace of mind and high quality products for those looking to increase the security of their homes.
Founded in 1874, ADT has over 140 years of offering security services for its customers. Currently, they have top of the line security products and monitoring services. Speaking of which, they have six monitoring centers located across the United States to provide you with the support you need 24 hours a day, seven days a week. Over 6.4 million people in the United States and Canada use ADT services.
How it Works
ADT has a three-step process where you can sign up for its services. The first step is to contact them for an appointment; this is where you speak with ADT so they can gain a better understanding of the area you want secured and your needs.
From there they can recommend service packages that align with your security needs. The quote you receive is free and there's no obligation to subscribe to services to receive it. This gives you a great way to compare how much ADT charges compared to other home security providers if you want to comparison shop.
If you decide to subscribe to services, they will set up professional installation. Because of this, it is likely you will incur installation fees when setting up service with them. While other providers like Protect America don't charge up front for installation, they do package the costs into its monthly packages, which is something ADT doesn't do.
You can enjoy wireless technology from many of the systems available from this manufacturer, which provides convenience and increased security. Bear in mind that you have to have these systems fitted by professionals so self-installation is not an option.
With these things in mind, here is a look at some of the services offered by ADT:
- With ADT's home automation and mobile app, it gives you the ability to arm and disarm your home's security system through your smartphone, tablet or computer. You can also receive security updates via email or text.
- With video surveillance, ADT technicians install cameras at multiple angles over your property to capture any suspicious activity. Best of all, with the mobile application you can access any of the cameras any time you want.
- ADT offers burglary monitoring where they install sensors on your home's entry points –windows and doors. When these sensors pick up forced entries, they will trigger the alarm which notifies ADT. ADT will also contact the authorities on your behalf when this occurs. This proactive feature is a quick way to give you the help you need in the event of a break in.
- ADT also has fire and smoke monitoring services. With these features, they install advanced sensors that can pick up heat or smoke. When this occurs, ADT will call first-responders for you.
- They also offer a bevy of other unique features, which include carbon monoxide monitoring, garage door control and temperature control features. The latter two of which you can control remotely.
Benefits to Using ADT
This is a company with an abundance of experience and expertise in this industry. They utilize cutting edge technology and innovative products to provide customers with high quality, extremely efficient home security systems including automated and remote system monitoring.
Another benefit is the mobile application available by ADT. This, coupled with the home automation services, gives you complete command over your home remotely where you can control temperature, lighting, locks and even arm or disarm the home's security system. This is an excellent resource you can use that ADT provides with qualifying services.
Drawbacks to Using ADT
However, expect to pay the price for this 'brand' name, as the cost of their systems can be pretty high compared to some others. The prices of systems from ADT are not the most competitive and having to get the system professionally installed simply adds to the expense, as there is no cheaper self-install option.
Similar to other home security providers, ADT requires a contract with services. This means if you cancel service before the end of the contract term it can result in severe termination fees. However, the company also offers around-the-clock security monitoring and its products come with a 6 month satisfaction guarantee. This guarantee states that if you don't have complete satisfaction with services during this interim period, ADT will refund you for installation costs and monitoring services during this time.
Customer Support with ADT
The company offers customer support via its website and by phone, but their online learning center facility is a bit tricky to navigate. This provider has pretty average reviews from customers on Yelp, Trustpilot and Viewpoints, achieving an average 3 star rating. One of the main issues that people seem to have an issue with is the customer service levels, which many deem unreliable. The company is BBB accredited and the Better Business Bureau has awarded it a B+ rating.
Educational Tools Offered by ADT
On its website, ADT has a home security page with links to many useful articles. These articles touch on strategies to employ to protect your digital security while using your home computer, senior safety tips and pet safety tips. These blog posts offer practical advice you can use to make your home and those that inhabit it safer.
Verdict - Great
While ADT is certainly not the most affordable home security provider, it does offer high quality products and years of experience as well as a range of home security options nationwide. They also conduct security monitoring, which is something other provides like Protect America outsource. In addition, ADT offers intuitive tools that give you command of your entire home's functions as well as accessing security cameras. Therefore, while the price is higher, you also receive more for the cost.