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ADT Home Security Reviews

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2nd
  • Monthly Feefrom $36.99
  • Installation Fee$99
  • Pros
  • 130+ years of experience
  • Wide variety of products
  • Automated and remote system monitoring
  • Around-the-clock security monitoring
  • 6-month satisfaction guarantee
  • Cons
  • Costly installation fee
  • No self-self installation option
  • High price tag

ADT Home Security

A well-known name in the area of home security, ADT offers a wide variety of home security and equipment options. As the largest home security company in America, ADT offers peace of mind and high quality products for those looking to increase the security of their homes.

Founded in 1874, ADT has over 140 years of offering security services for its customers. Currently, they have top of the line security products and monitoring services. Speaking of which, they have six monitoring centers located across the United States to provide you with the support you need 24 hours a day, seven days a week. Over 6.4 million people in the United States and Canada use ADT services.

How it Works

ADT has a three-step process where you can sign up for its services. The first step is to contact them for an appointment; this is where you speak with ADT so they can gain a better understanding of the area you want secured and your needs.

From there they can recommend service packages that align with your security needs. The quote you receive is free and there's no obligation to subscribe to services to receive it. This gives you a great way to compare how much ADT charges compared to other home security providers if you want to comparison shop.

If you decide to subscribe to services, they will set up professional installation. Because of this, it is likely you will incur installation fees when setting up service with them. While other providers like Protect America don't charge up front for installation, they do package the costs into its monthly packages, which is something ADT doesn't do.

Products Offered

You can enjoy wireless technology from many of the systems available from this manufacturer, which provides convenience and increased security. Bear in mind that you have to have these systems fitted by professionals so self-installation is not an option.

With these things in mind, here is a look at some of the services offered by ADT:

  • With ADT's home automation and mobile app, it gives you the ability to arm and disarm your home's security system through your smartphone, tablet or computer. You can also receive security updates via email or text.
  • With video surveillance, ADT technicians install cameras at multiple angles over your property to capture any suspicious activity. Best of all, with the mobile application you can access any of the cameras any time you want.
  • ADT offers burglary monitoring where they install sensors on your home's entry points –windows and doors. When these sensors pick up forced entries, they will trigger the alarm which notifies ADT. ADT will also contact the authorities on your behalf when this occurs. This proactive feature is a quick way to give you the help you need in the event of a break in.
  • ADT also has fire and smoke monitoring services. With these features, they install advanced sensors that can pick up heat or smoke. When this occurs, ADT will call first-responders for you.
  • They also offer a bevy of other unique features, which include carbon monoxide monitoring, garage door control and temperature control features. The latter two of which you can control remotely.

Benefits to Using ADT

This is a company with an abundance of experience and expertise in this industry. They utilize cutting edge technology and innovative products to provide customers with high quality, extremely efficient home security systems including automated and remote system monitoring.

Another benefit is the mobile application available by ADT. This, coupled with the home automation services, gives you complete command over your home remotely where you can control temperature, lighting, locks and even arm or disarm the home's security system. This is an excellent resource you can use that ADT provides with qualifying services.

Drawbacks to Using ADT

However, expect to pay the price for this 'brand' name, as the cost of their systems can be pretty high compared to some others. The prices of systems from ADT are not the most competitive and having to get the system professionally installed simply adds to the expense, as there is no cheaper self-install option.

Similar to other home security providers, ADT requires a contract with services. This means if you cancel service before the end of the contract term it can result in severe termination fees. However, the company also offers around-the-clock security monitoring and its products come with a 6 month satisfaction guarantee. This guarantee states that if you don't have complete satisfaction with services during this interim period, ADT will refund you for installation costs and monitoring services during this time.

Customer Support with ADT

The company offers customer support via its website and by phone, but their online learning center facility is a bit tricky to navigate. This provider has pretty average reviews from customers on Yelp, Trustpilot and Viewpoints, achieving an average 3 star rating. One of the main issues that people seem to have an issue with is the customer service levels, which many deem unreliable. The company is BBB accredited and the Better Business Bureau has awarded it a B+ rating.

Educational Tools Offered by ADT

On its website, ADT has a home security page with links to many useful articles. These articles touch on strategies to employ to protect your digital security while using your home computer, senior safety tips and pet safety tips. These blog posts offer practical advice you can use to make your home and those that inhabit it safer.

Verdict - Great

While ADT is certainly not the most affordable home security provider, it does offer high quality products and years of experience as well as a range of home security options nationwide. They also conduct security monitoring, which is something other provides like Protect America outsource. In addition, ADT offers intuitive tools that give you command of your entire home's functions as well as accessing security cameras. Therefore, while the price is higher, you also receive more for the cost.

Last Updated:

ADT Home Security Consumer Reviews

Average Customer Rating

7 out of 10 rating 7 20 User Reviews

User Rating Distribution

Ratings: 10 - 9 7
Ratings: 8 - 7 7
Ratings: 6 - 5 2
Ratings: 4 - 3 4
Ratings: 2 - 1 0
9 out of 10 rating 9 Customer reps and easy to use system Few false alarms

I've been with ADT for a couple of years now and I wouldn't change. Although we had a couple of months where we were getting frequent false alarms, the response time when the alarm is triggered is very fast and the issue was fixed very quickly. I cannot fault their efficiency.

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10 out of 10 rating 10 Simple alarm system No cons

ADT offer the best alarm systems and they are so straight forward and easy to use. After a salesman knocked on the door and went through the options, we picked the system that would work best for us and it was installed and all set up within a couple of weeks. Any problems and the technical team are brilliant.

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7 out of 10 rating 7 Easy to use system Price of packages

The prices are not the cheapest, but the peace of mind it has given us that my elderly mother in law has a monitored home security system is worth the cost. Customer service are always really friendly when she calls for any help.

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10 out of 10 rating 10 Customer services and engineers Not the cheapest on the market

They may not be the cheapest home security company, but they are the best, and I would much rather pay more and know I have a proper service. Once the security system is installed, they do not ignore you, they are always just a phone call away if you need any help and if you have any problems with the system an engineer is sent out within a couple of days.

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10 out of 10 rating 10 Quick response time None

I have always recommended ADT to anyone who asks who to use for home security and even more so since I've witnessed there quick response time! My son came home from college late one night and set the alarm off. Within 30 seconds or less ADT were on the phone to us. Amazing response and brilliant service.

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8 out of 10 rating 8 Reps are helpful Website is confusing

When I was looking at ADT online it was really confusing what was included in what and and I was really unsure what was best for us. When I spoke to a rep they listened to our needs and found the best system for us. The contract does not need to be as long as it is, but so far I am happy with out system.

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8 out of 10 rating 8 System is straight forward False Alarms

I can't complain about the staff or the system itself, even the installation was so straight forward. But the problem I've been having is within the last couple of months the alarm has been going off for no reason at all. ADT are still working on the issue.

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4 out of 10 rating 4 Customer support reps Faulty alarm system

The customer service team may be friendly, but that can't make up for my home security not working! Worked well for a couple of months, but after that have had nothing but faults with it. Complete waste of money.

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8 out of 10 rating 8 Helpful and knowledgable staff Packages are more expensive

There are cheaper home security companies out there, but you get what you pay for! Having just finished a contract with a cheaper company, I am more than happy to pay a little bit more for the security of my family.

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6 out of 10 rating 6 Alarm system is good Customer service

It took over a month for them to come and install the system, but once it was installed it was running fine. But anytime I have had to call the support team it has been pointless, 3 different people I have spoken to seem to be equally as useless.

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4 out of 10 rating 4 Alarm system is easy Pushy Salesmen

ADT has a great alarm system and it's easy to use for everyone and the engineers themselves and friendly, helpful and experienced, however the sales team are false and full of lies. They told me I would be signing up for a 1 year contract and were told the price it would be, but when the contract came through it was 3 years and was not the price I was quoted. When I called they said their minimum contracts are 3 years and they do not have a package for the original price I was quoted! Completely mis-sold.

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8 out of 10 rating 8 Fast response time None

The fastest response time I've ever known for everything. The few times our alarm has gone off, we've received a call in under a minute and when we had a fault with our system, an engineer called within the hour and was out the next day to fix the issue.

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8 out of 10 rating 8 Good system and quick response Expensive packages

I've been with ADT for 6 years now and would never use another company. Although the packages are more expensive then some other companies, they offer the best service.

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6 out of 10 rating 6 System is easy to use Make you change contracts when you move house

I'd always raved about ADT, until I moved house. The long contract never really bothered me as I had no issues with their system. However be warned that basically if you move house they won't carry it over, you have to cancel your contract (which they charge you for) and sign up to a new one!!!!

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4 out of 10 rating 4 Knowledgable engineers Long contracts

I will start by saying that when an engineer does come out, they are very friendly and knowledgable, however...getting an engineer to the house is the thought bit and some of the customer service people are so rude! Our alarm has been going off intermittently for no reason or sometimes the wind sets it off and it took 8 phone calls, twice being hung up on before an engineer came out to the house! We still have two years left on our contract but will definitely be going elsewhere.

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3 out of 10 rating 3 Good system when it works Support and Technical

We had ADT installed for a year, with no problems and were perfectly happy with it, until 6 months ago it was not working. We were getting constant false alarms and then it just stopped working completely. Not once has an engineer been out. The support team are so unhelpful and we have had no engineer calls let alone visits to fix the system we are still paying for!

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10 out of 10 rating 10 Installation easy None

My husband works away a lot so I wanted to feel safe at night when I was on my own. Thanks to ADT I feel so much more secure at home and the installation engineer was so helpful and answered all of my concerns.

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8 out of 10 rating 8 Easy system to use None

Engineers know what they are talking about, customer service team are helpful and friendly and the system is super easy to use. What more could you ask for?!

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10 out of 10 rating 10 Best home security systems None

I would never go with anyone other then ADT to protect my home and family. The system is easy to use and the engineers and customer service reps are helpful and know what they are talking about. Any concerns they will help and advise whats best for you.

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9 out of 10 rating 9 Best home security out there None

I've been with a number of home security providers over the years and they have all been as useless as each other, until I found ADT. From the first phone call I knew that this company would be different. Knowledgable staff and helpful reps and the system itself is fantastic and works how it's supposed to!

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Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.