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Frontpoint Home Security Reviews

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  • Pros
  • Self-installation option
  • Excellent customer service department
  • Free relocation
  • Customizable packages available
  • Wireless technology
  • Cons
  • No 2-way intercom system
  • No snapshot functionality
  • Not licensed in some states

Frontpoint Home Security

While Frontpoint Security has only been in operation for around six years, it has enjoyed impressive growth and gained a respectable reputation. Although the company is relatively new in the grand scheme of things, its founders actually have several decades of experience within the home security industry. Making use of innovative wireless technology, Frontpoint offers access to a wide variety of systems to help make your home more secure. The advantage of having a wireless system is that it can't be externally disabled by a trespasser so you can enjoy peace of mind and security. You can also enjoy the option of self-installation, which is ideal if you want to save money and if you move into a new home in the future.

If a threat is detected by the security device, an alert is sent to the monitoring center and emergency services are then contacted. This can prove invaluable if there is no one present at the time of the invasion. FrontPoint also allows you to choose from a choice of packages, with customizable options that are the most important to you.

Frontpoint Monthly Plans

There are three monthly security plans offered by Frontpoint at competitive prices vis-a-vis the competition. The lowest priced plan is called the Protective Plan, offering the basics of home security including 24/7 monitoring, intrusion protection, life safety monitoring and fire protection in its menu of services.

Their self-proclaimed best value is the Interactive Plan, adding such features as remote control access, light control and smash & crash protection to the list of security features.

For just a few dollars per month additional, you can get the Ultimate Plan with extra features such as live video streaming, motion activated video recording and automated door locks.

Purchasing Your System

Frontpoint customers purchase their own security systems from the company. Typically they self-install the system, and are then responsible for paying the monthly monitoring package fee.

You'll need at the very least a motion sensor, door and window sensors, a remote control, a wireless control panels and yard signs. Depending on the monthly monitoring package you sign up for, you may need additional equipment, such as smoke detectors, wireless light controls and video monitoring equipment. Frontpoint customer service can guide you through minimum equipment requirements for each monitoring package. You can also add extra components, customizing your security system to fit your home. The security equipment is price competitively and is of reliable quality. Your investment will be in the $100 – 200 range, unless you decide to build out your system with a lot of bells and whistles which will cost more.

System Control via Mobile

Both the Interactive and Ultimate security monthly plans from Frontpoint are controlled from your smartphone or web-enabled device. Customers use their smartphone to look at the security system, visitor activity and alarm history. You have the ability to set up custom designed alerts that fit your needs, and remotely control lighting, security cameras and your thermostat.

Self-installation Option

Save money on your Frontpoint security system by installing it yourself. No wiring is involved in the process that takes about 30 minutes. You don't need a doctorate in electrical engineering to get it right, it's a very simple install. FrontPoint activation representatives walk you through the process over the phone to keep you on the beam. The pre-configured security system uses components from GE security that come with a 2-year warranty.

Advantages of Wireless Security Systems

The Frontpoint systems are completely wireless. The control panel sends information to the monitoring center via a cellular uplink. There's no drilling for wire access holes in the walls, and no wires for the bad guys to cut. FrontPoint does not use a traditional landline phone to communicate with monitoring centers. Again, customers need a smartphone or web-enabled device to use the FrontPoint system. The only drawback here is that it's not a good choice for those with weak or no cell signal in their area.

Agreement Options and Transparent Pricing

New Frontpoint customers choose from a 12-month or 36-month agreement. Those who select the 36-month agreement enjoy substantial savings on their security system. For those who prefer to hedge their bet and choose the shorter term, there are still modest discounts available. Frontpoint clients can take advantage of a 30-day free trial, with the option to return the system no questions asked if it's not right for them. The company even pays return shipping on the system.

Frontpoint charges no installation or activation fees. You are billed only for your security system equipment and monthly monitoring package. Once you sign up, the security system is shipped to you. Customers own their system, so if you move, you can take the security equipment with you. This is a great feature if you are a renter. In fact, Frontpoint is one of the best renter friendly home security providers. You can also add more components piecemeal to your security system at any time, another great feature if you move and need to modify your system.

Customer Support Has You Covered

If you do run into any issues, there is a good customer support network in place. This includes being able to speak to live operators on the phone as well as having access to plenty of detailed information on the company website.

Customer support is available seven days per week. There are separate phone numbers for general customer support for existing customers, and sales help if you are looking for information prior to sign up. Additionally, there is toll free number to call to cancel false alarms. You can also access customer support via email. New customers can access menus to set up or activate their systems from the customer support web page.

This security provider has received 5 star reviews on Yelp and Trustpilot from a wide range of very happy customers. Customers were specifically pleased with the level of technological features that were included in their systems. The company is BBB accredited and has a very good A- rating from the Better Business Bureau.

The few shortcomings with this system are that it doesn't come with a 2-way intercom system or snapshot feature. Frontpoint is also not licensed to work in Las Vegas, NV or Henderson, NV so if you live in those areas, you're out of luck.

Verdict - Good

In summary, Frontpoint has a lot going for it, which explains why the company has enjoyed huge financial success over the past few years. As we previously mentioned the drawbacks are inconsequential in relation to all the other features. Although not including intercom systems or snapshot response as options is an issue, Frontpoint is definitely one to consider.

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Frontpoint Home Security Consumer Reviews

Average Customer Rating

8 out of 10 rating 8 10 User Reviews

User Rating Distribution

Ratings: 10 - 9 5
Ratings: 8 - 7 3
Ratings: 6 - 5 1
Ratings: 4 - 3 1
Ratings: 2 - 1 0
10 out of 10 rating 10 Friendly customer reps None

Never had any problems with frontpoint and they have been great from the start. System setup was easy and quick and the technical team are always on hand with any issues.

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8 out of 10 rating 8 Friendly staff None

I had been with frontpoint for only a couple of months when I had an issue with my set up and the alarm was not working. The rep I spoke to was brilliant and a new part was sent out next day which was easy to install and have not had a problem since!

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8 out of 10 rating 8 Customer service None

Having recently signed up to frontpoint, I am not disappointed. The customer service is one of the best I've come across and the whole system was really easy to install.

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10 out of 10 rating 10 Helpful and friendly staff No cons

I have been with frontpoint for 3 years now and I could not be happier. Their customer service reps are amazing and they system is just what I need to make me feel safe.

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10 out of 10 rating 10 No false alarms None

I signed up only about 6 months ago and since then I have not had one false alarm. (My previous company I had one every couple of months) The customer service is the best I have come across with any company and the installation is pretty straight forward, only had an issue with one bit, which the customer service team talked me through and installed no problem.

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4 out of 10 rating 4 Customer service Install yourself

I can't really complain about the customer service of front point, they are certainly good with their sales speech. But the problem comes when it takes a couple of weeks for the system to arrive and then having to install myself. If you are not very tech minded, forget it.

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6 out of 10 rating 6 Quick turnaround Not clear on the total costs

I can't fault the sales and customer service reps for Frontpoint, but be careful of the cost they quote you. I asked if an outdoor camera would be included and was told yes, but then sent a bill for an extra $200! Needless to say I left the outdoor camera and unless they can offer me a good deal, will be looking elsewhere at the end of my contract.

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9 out of 10 rating 9 Can turn alarm on when away from house None

Frontpoint lead when it comes to home security. When I call I actually get through to a real person who is friendly and professional and the best part is that if I forget to turn my alarm on before leaving the house I can still turn it on.

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9 out of 10 rating 9 Easy to use None

The frontpoint security system makes us feel much safer. The ease of use and to know that you have the mobile app to activate if you forget or are in a rush when leaving the house is a great help.

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8 out of 10 rating 8 Easy to install Control panel issues

We installed the system ourselves which was very easy and straight forward and the alarm system itself is the best. The camera is not the so great but we are not too fussed about that. The mobile app makes it easy to set your alarm. We had a couple of issues with our control panel, but the customer representatives we have spoken to are always really helpful and fix any problems very quickly.

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Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.