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Protect America Home Security Reviews

Advertiser Disclosure
1st
Best Value Award 2016
  • Monthly Feefrom $19.99
  • Installation FeeFREE
  • Pros
  • Availability of intercom systems
  • No upfront costs
  • Lowest price guaranteed
  • No installation or equipment fees
  • 100% wireless
  • Cons
  • Outsources monitoring

Protect America Home Security

Best Value Award 2016

Protect America provides access to a range of home security and safety systems, from home surveillance systems through to carbon monoxide detectors. Founded in 1992, it has earned the Best Buy Award from Consumer Digest for its low service fees, no upfront costs and excellent service.

Protect America has many security packages available that encompasses everything from protecting your home to your automobile. Here is a closer look at its product offerings, how the services work, and the pros and cons of using Protect America.

Protect America's Product Offerings

Included in its offerings are the following categories and a sampling of the equipment offered for each purpose:

  • Home alarm equipment, which includes door sensors, motion detectors, video security cameras and a mini keypad to control alarm functions.
  • Home automation through the use of its Smart Connect app. With this feature, you can control everything from your home's temperature control systems to its lighting with your smartphone.
  • They also offer life safety equipment; this includes items you should have like a monitored smoke detector, carbon monoxide detector and a medical alert pendant, which gives someone quick access to help with a push of a button.
  • Lastly, they have automotive equipment such as a GPS tracker and a driveway sensor. Both of these tools help you remain appraised to a specific vehicle's location at all times.

There are five security systems available in total, with a number of packages to choose from based on the level of security you need and your budget. The package you choose will determine the number of security devices you receive, and the provider offers landline, broadband and cellular monitoring. The company also provides access to intercom systems as part of its product offering, which is not an option available from many of its competitors. With its 100 percent wireless systems you won't have to worry about the risks associated with wiring and cabling, such as the system being disarmed. It is worth noting, however, that the company does outsource its monitoring.

Benefits of Using Protect America

One unique feature that Protect America offers with its home security packages is that there are no upfront costs at all, so you do not have to find large sums of money in order to get your home protected. Instead, the company incorporates the cost of the system into its monthly charges, much the same as cell phone providers do when they provide you with an inclusive phone as part of your contract. While this does mean higher monthly costs compared to some other home security companies, it also eliminates the need to have a lump sum available to invest in a home security system for your property. Customers will need to go through a credit check in order to be considered for a contract with Protect America.

Another benefit is the ease of use of its products, where you have access to control them anywhere with your smartphone. This is a simple way for you to protect your home and other valuables while being away. And what makes it even better is Protect America includes this feature with its services.

Protect America makes using its services affordable. Unlike other security companies that charge upfront costs and installation fees, which can be steep, Protect America does not charge upfront costs to use its services. In addition, they offer flexible range of services to help you find the right product that aligns best with your budgetary needs.

If you need to move for any reason, Protect America offers a moving kit, so you can pack up your equipment easily and use it at your new place of residence. This takes away the need to find another security provider and can make your move easier from an equipment transport standpoint.

Drawbacks to Using Protect America

Though you don't pay for installation fees or equipment costs upfront, they do factor into your monthly bill. This results in higher costs per month. Therefore, it's important to be mindful of this before subscribing to their services.

Another potential drawback is they have a 36-month contract length. This means if at any time you want to suspend services with them, you could pay a penalty to do this. As a side effect of doing a contract, Protect America requires a credit check at the time you sign up for services. This is similar to the way cell phone providers check your credit to see if you have had problems in the past with other cell phone providers. In addition to your credit score taking a minor hit, if you have had unpaid accounts with other security companies in collections, then it could affect your ability to receive service.

Lastly, Protect America outsources its monitoring, while other providers offer in-house monitoring as part of their services. Because they don't do monitoring, it can become a significant drawback especially if its outsourcing service has issues with service reliability.

Customer Service with Protect America

The Better Business Bureau has awarded Protect America an impressive A- rating although the provider is not BBB accredited. Unfortunately, user ratings on Yelp are not too impressive, with many customers very disappointed with customer service levels and problems with contract cancellations. The contract length is 36 months, which is not ideal for many people due to the length of time that customers are tied in for. Protect America isn't alone on this though, as many security providers require service contracts.

If you need to contact customer service Protect America has a live chat feature where you can have questions addressed quickly or troubleshoot installation or service problems. You can also contact customer service via phone seven days a week to have any concerns addressed.

Verdict - Superb

For choice and convenience, Protect America has a lot to offer. Its lifetime guarantees and the elimination of upfront costs are key factors that could make the company's home security systems ideal for many people. However, there are a number of downsides that you need to consider in order to make an informed decision.

Last Updated:

Protect America Home Security Consumer Reviews

Average Customer Rating

7 out of 10 rating 7 18 User Reviews

User Rating Distribution

Ratings: 10 - 9 9
Ratings: 8 - 7 5
Ratings: 6 - 5 2
Ratings: 4 - 3 1
Ratings: 2 - 1 1
8 out of 10 rating 8 Reliable and easy system No cons

The most reliable home security system I've ever used and a really good price for a company with great customer service and easy to use system.

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9 out of 10 rating 9 Technical support A few faults

I have had a few faults on the system, but the technical support team were able to talk me through how to fix them with no problem.

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9 out of 10 rating 9 Prompt service None

So pleased with protect america. The alarm system was easy to install and simple to use. If you have any problems, the technical support team are brilliant and knowledgeable and any issues are fixed promptly.

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8 out of 10 rating 8 Technical support team None

We have been with Protect America for the last two years and I would recommend them for home security. They have been easy to deal with from the start and when our power went out a few months ago, technical support helped me get up and running again with easy to follow instructions.

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10 out of 10 rating 10 Easy set up None

I'm so pleased I chose Protect America. The equipment arrived super quick and the rep I spoke to talked me through the super easy installation.

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8 out of 10 rating 8 Customer services None

Fantastic customer service and easy to install system, what more could you ask for!

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6 out of 10 rating 6 Friendly customer service Long contracts

The only downside to Protect America is the 3 year contract. Other then that the customer service has always been helpful and the reps are super friendly and are always there when I need any support or have any questions. Being able to use my phone to set my alarm is also a great option.

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8 out of 10 rating 8 Customer support Slow response occasionally

The customer and technical support are second to none, but with the few false alarms we have had twice they have taken more than 10 minutes to call us! Next time they might not be a false alarm!

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9 out of 10 rating 9 Saves money No cons

The support team are so friendly and helpful and the cost of the system is so cheap compared to other companies, but just as good!

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9 out of 10 rating 9 Great home security at a low cost None

You could not ask for a better home security system for such a low price. The system was easy to install and when my daughter set the alarm off by accident they called almost immediately. If you're looking for a home security system, I recommend Protect America!

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6 out of 10 rating 6 Alarm System Customer support

Now that we finally have the alarm system working, I can't fault it. But trying to install it was another matter. We received the equipment within a few days, but when we called the support line (which they tell you to call) to help install the system we could not get through! We finally managed to get help a week after getting our equipment!!

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10 out of 10 rating 10 Easy to use alarm None

I've been with Protect America for 4 years now and I couldn't ask for a better home security system. The response time is brilliant and the prices are some of the cheapest out there.

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10 out of 10 rating 10 Helpful customer service None

This is the first home security system I have ever installed and I was worried at first, but it is so easy to do. A couple of problems I came up against and I called the technical support who talked me through all the steps. All the reps are super patient and friendly.

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8 out of 10 rating 8 Easy to install Left on hold

The alarm system from protect america is so easy to install and use, and is great for such a low cost. The only issue I have is that every time I call customer support I am on hold for about 20-30 minutes to speak to someone.

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2 out of 10 rating 2 No pros Customer service

I have never come across a worse customer service, then with protect America. Useless and totally rude. Do not use this company!

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10 out of 10 rating 10 Response time no cons

Protect America are the best home security system out there! We have been with them for just over a year now and I wouldn't change. The system is easy to install and even though I had a few glitches, they were all sorted out very quickly.

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9 out of 10 rating 9 Low cost alarm system None

What is there not to love?! One of the lowest prices for an alarm system, but just as good quality. The set up is so easy and any problems just call the technical support and they will talk you through step by step.

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4 out of 10 rating 4 None Tried to charge me fo cancelling

Unfortunately I realised too late just how bad this company is. I had only been signed up for a few weeks and had already had so many problems, I decided to cancel, but they told me it was too late and they wanted to charge me a cancellation fee. I'm now stuck with them for a couple of years unless I want to pay to get out of my contract.

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Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.