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Best Value Award 2018
  • Monthly Price: $19.99-42.99
  • Installation Fee: FREE
  • Pros
  • "Best Value 2018" Award Winner
  • Starts at only $19.99 per month
  • Lowest price guaranteed
  • No installation or equipment fees
  • 100% wireless
  • Landline, broadband, & cellular monitoring
  • Cons
  • Outsources monitoring
  • Cameras only record when alarm activates

Protect America Home Security Reviews

Last Updated:
MoneySavingPro Best Value Award 2018

Protect America is a home security provider dedicated to educating customers on the importance of protecting their homes. In addition, with wireless security equipment, home automation, and more, Protect America delivers the most innovative products to give you peace of mind.

I examined Protect America's home security equipment, plans, installation, customer support and more to see if this is the right provider for you.

Protect America Plans

Affordability is a big concern for prospective buyers. The biggest factors for the price comes down to what you want in a home security system. Luckily, Protect America offers a range of packages to appease every need and budget.


The Copper Plan is the most affordable offered by Protect America. With this package, you receive three window and door sensors, a motion detector, and the Simon XTi control panel. Overall, this is a great way to receive protection at a low monthly price for those who rent apartments or live in condos.


The Silver Package is a good starting point for families looking to protect their homes. This plan includes nine window and door sensors to protect most if not all the entry points in your house. You also receive the other benefits mentioned in the Copper Plan.


If you want the most comprehensive home security plan, then the Platinum Package is right for you. It comes with 14 window and door sensors to give your home the protection it needs. Moreover, you'll receive the Simon XTi control panel, three window decals, and a security yard sign. The decals and yard sign might not seem like much, but when you advertise you have a home security system, it tends to make your home less attractive to thieves.

Now that I've investigated what is in each package, here is a table with what you can expect to pay monthly for each plan:

Equipment & Tools

One of the best ways to measure which home security provider is right for you is by researching its product offerings. After all, you want the latest in security technology that way you receive full protection.

In this regard, Protect America has a wealth of security equipment available. The Protect America alarm system consists of sensors you place at entry points in your home like the front door, garage door, and windows. From there, when connected to the home alarm system, they can detect signs of forced entry and notify Protect America's team promptly, who will then contact police and notify you.

Video Camera

Considering that many thieves look for easy entry points like a rear door or window, the sensors are a good first line of defense. To provide further layers of protection, you can use the Protect America video camera.

Its cameras are WiFi ready, meaning you can see captured video remotely through a compatible internet device. In addition, its cameras have night vision capabilities to store clear images even in low-lit areas.

What makes its cameras a bit different from other providers concerns when it records. Some providers have cameras that record at all times. Protect America's cameras begin recording when an alarm activates. Once the cameras capture the video, it goes into online storage where you can access archived videos whenever you need them.

Control Panel

Protect America also offers other security tools to help you when you need them the most. In the unfortunate event, you are home when a break-in occurs, you can use its Panic Button to signal police. This button is small, making it a discreet way to signal for service. You can also use the button to control some aspects of your home security systems such as arming and disarming the alarm system.

Speaking of controls, the Simon XT Control Panel is your main command hub. With it, you can control all aspects of your home's security system, access reports, and even use its home automation system to control your home's thermostat, lighting, and other systems.

For access to its home security system remotely, you can use the Protect America mobile application. The application partners with the Simon XTi Control Panel to give you access to your home's security function wherever you have a reliable internet connection.

This makes it easy for you to arm or disarm the system, turn lights on in your home, receive notifications from Protect America, watch archived videos, and more. This application is an excellent way to stay in touch with your home when you can't be there.

Why You Need Protect America

PackageInstallation FeeMonthly Price
Protect America CopperFREE$19.99
Protect America BronzeFREE$35.99
Protect America SilverFREE$37.99
Protect America GoldFREE$39.99
Protect America PlatinumFREE$42.99

Did you know that many home burglaries occur during the daytime? The reason for this is thieves want quick access to a home and they know many people are gone during the day due to work, school, vacation, or other reasons.

Due to this, having the best home security system is a great deterrent to thieves. Not only can this prevent any attempts they might make, knowing you have a security system might make your home less attractive to burglars.

The Protect America security system has been in business since 1992. During this time, it has served close to half a million customers. Protect America has also garnered critical acclaim, earning a five-star rating from Top Consumer Reviews and has been in the Top 10 in the volume of installations, according to SDM Magazine.

What this shows is it continues to grow its business. Most importantly, it also illustrates the satisfaction its current customers have.

Protect America Home Security System

With this system, you'll have access to some of the top security equipment, monitoring services, and a customer-friendly interface that makes using the system easy.

What makes Protect America unique is its simplicity in service. Instead of waiting days for a technician to come to your home to set up security equipment, Protect America ships everything to you. This makes Protect America's installation process more convenient because you can set up everything on your time.

If you need help, Protect America has you covered with installation guides and a helpful customer support team. What's more, since you are doing the installation on your own, you won't have to pay steep fees like you would with other providers, and qualifying packages come with up to $1,400 in free equipment.

Overall, this results in you having a more customer-friendly way to set up service. In addition, because you don't have to worry about high installation fees or equipment costs, you'll find Protect America to be a cost-effective option to consider further.

Protect America Customer Service

Protect America offers multiple points of contact for its customer service. You can find the Protect America phone number on its website for technical assistance. It also has a Care team available during normal business hours to walk you through any issues that might arise via live chat.

Additionally, Protect America offers a wealth of resources on its website. You can gain access to installation guides, learn more about crime stats, or access its home and life blog to learn more about home security. Ultimately, it is one of the best providers I have come across in the amount and diversity of online resources offered.

Customer reviews and company reputation are two great ways to determine whether or not you might enjoy a Protect America home security system. On the Better Business Bureau, Protect America is not an Accredited Business with an A score at the time of this writing. Trustpilot, a website that ranks companies purely from customer reviews, rates Protect America a 9.2/10. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.


Finding a reputable home security provider is one of the most important ways to gain peace of mind. To this end, Protect America works hard to achieve this through its simplicity in service.

It holds a decisive edge on other providers in that it doesn't charge you for installation fees. Since it ships everything to you, you are in control as to how you want to set up your security equipment. At the same time, its Care team is standing by to help you every step of the way in case you need it.

Meanwhile, one of the biggest drawbacks I came across with Protect America concerns its cameras. The cameras only record when an alarm sounds whereas other providers offer video surveillance 24/7.

Taking all these factors into account, Protect America offers affordable and user-friendly services. It is a great choice if you don't mind the limitations in equipment and video surveillance offerings.

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Protect America Reviews

Average Customer Rating

18 User Reviews

User Rating Distribution

5 Stars9
4 Stars5
3 Stars2
2 Stars1
1 Star1
RecommendedReliable and easy systemNo cons

The most reliable home security system I've ever used and a really good price for a company with great customer service and easy to use system.

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RecommendedTechnical supportA few faults

I have had a few faults on the system, but the technical support team were able to talk me through how to fix them with no problem.

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RecommendedPrompt serviceNone

So pleased with protect america. The alarm system was easy to install and simple to use. If you have any problems, the technical support team are brilliant and knowledgeable and any issues are fixed promptly.

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RecommendedTechnical support teamNone

We have been with Protect America for the last two years and I would recommend them for home security. They have been easy to deal with from the start and when our power went out a few months ago, technical support helped me get up and running again with easy to follow instructions.

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RecommendedEasy set upNone

I'm so pleased I chose Protect America. The equipment arrived super quick and the rep I spoke to talked me through the super easy installation.

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RecommendedCustomer servicesNone

Fantastic customer service and easy to install system, what more could you ask for!

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RecommendedFriendly customer serviceLong contracts

The only downside to Protect America is the 3 year contract. Other then that the customer service has always been helpful and the reps are super friendly and are always there when I need any support or have any questions. Being able to use my phone to set my alarm is also a great option.

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RecommendedCustomer supportSlow response occasionally

The customer and technical support are second to none, but with the few false alarms we have had twice they have taken more than 10 minutes to call us! Next time they might not be a false alarm!

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RecommendedSaves moneyNo cons

The support team are so friendly and helpful and the cost of the system is so cheap compared to other companies, but just as good!

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RecommendedGreat home security at a low costNone

You could not ask for a better home security system for such a low price. The system was easy to install and when my daughter set the alarm off by accident they called almost immediately. If you're looking for a home security system, I recommend Protect America!

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RecommendedAlarm SystemCustomer support

Now that we finally have the alarm system working, I can't fault it. But trying to install it was another matter. We received the equipment within a few days, but when we called the support line (which they tell you to call) to help install the system we could not get through! We finally managed to get help a week after getting our equipment!!

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RecommendedEasy to use alarmNone

I've been with Protect America for 4 years now and I couldn't ask for a better home security system. The response time is brilliant and the prices are some of the cheapest out there.

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RecommendedHelpful customer serviceNone

This is the first home security system I have ever installed and I was worried at first, but it is so easy to do. A couple of problems I came up against and I called the technical support who talked me through all the steps. All the reps are super patient and friendly.

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RecommendedEasy to installLeft on hold

The alarm system from protect america is so easy to install and use, and is great for such a low cost. The only issue I have is that every time I call customer support I am on hold for about 20-30 minutes to speak to someone.

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Not RecommendedNo prosCustomer service

I have never come across a worse customer service, then with protect America. Useless and totally rude. Do not use this company!

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RecommendedResponse timeno cons

Protect America are the best home security system out there! We have been with them for just over a year now and I wouldn't change. The system is easy to install and even though I had a few glitches, they were all sorted out very quickly.

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RecommendedLow cost alarm systemNone

What is there not to love?! One of the lowest prices for an alarm system, but just as good quality. The set up is so easy and any problems just call the technical support and they will talk you through step by step.

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Not RecommendedNoneTried to charge me fo cancelling

Unfortunately I realised too late just how bad this company is. I had only been signed up for a few weeks and had already had so many problems, I decided to cancel, but they told me it was too late and they wanted to charge me a cancellation fee. I'm now stuck with them for a couple of years unless I want to pay to get out of my contract.

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