Protect America Home Security
Protect America provides access to a range of home security and safety systems, from home surveillance systems through to carbon monoxide detectors. Founded in 1992, it has earned the Best Buy Award from Consumer Digest for its low service fees, no upfront costs and excellent service.
Protect America has many security packages available that encompasses everything from protecting your home to your automobile. Here is a closer look at its product offerings, how the services work, and the pros and cons of using Protect America.
Protect America's Product Offerings
Included in its offerings are the following categories and a sampling of the equipment offered for each purpose:
- Home alarm equipment, which includes door sensors, motion detectors, video security cameras and a mini keypad to control alarm functions.
- Home automation through the use of its Smart Connect app. With this feature, you can control everything from your home's temperature control systems to its lighting with your smartphone.
- They also offer life safety equipment; this includes items you should have like a monitored smoke detector, carbon monoxide detector and a medical alert pendant, which gives someone quick access to help with a push of a button.
- Lastly, they have automotive equipment such as a GPS tracker and a driveway sensor. Both of these tools help you remain appraised to a specific vehicle's location at all times.
There are five security systems available in total, with a number of packages to choose from based on the level of security you need and your budget. The package you choose will determine the number of security devices you receive, and the provider offers landline, broadband and cellular monitoring. The company also provides access to intercom systems as part of its product offering, which is not an option available from many of its competitors. With its 100 percent wireless systems you won't have to worry about the risks associated with wiring and cabling, such as the system being disarmed. It is worth noting, however, that the company does outsource its monitoring.
Benefits of Using Protect America
One unique feature that Protect America offers with its home security packages is that there are no upfront costs at all, so you do not have to find large sums of money in order to get your home protected. Instead, the company incorporates the cost of the system into its monthly charges, much the same as cell phone providers do when they provide you with an inclusive phone as part of your contract. While this does mean higher monthly costs compared to some other home security companies, it also eliminates the need to have a lump sum available to invest in a home security system for your property. Customers will need to go through a credit check in order to be considered for a contract with Protect America.
Another benefit is the ease of use of its products, where you have access to control them anywhere with your smartphone. This is a simple way for you to protect your home and other valuables while being away. And what makes it even better is Protect America includes this feature with its services.
Protect America makes using its services affordable. Unlike other security companies that charge upfront costs and installation fees, which can be steep, Protect America does not charge upfront costs to use its services. In addition, they offer flexible range of services to help you find the right product that aligns best with your budgetary needs.
If you need to move for any reason, Protect America offers a moving kit, so you can pack up your equipment easily and use it at your new place of residence. This takes away the need to find another security provider and can make your move easier from an equipment transport standpoint.
Drawbacks to Using Protect America
Though you don't pay for installation fees or equipment costs upfront, they do factor into your monthly bill. This results in higher costs per month. Therefore, it's important to be mindful of this before subscribing to their services.
Another potential drawback is they have a 36-month contract length. This means if at any time you want to suspend services with them, you could pay a penalty to do this. As a side effect of doing a contract, Protect America requires a credit check at the time you sign up for services. This is similar to the way cell phone providers check your credit to see if you have had problems in the past with other cell phone providers. In addition to your credit score taking a minor hit, if you have had unpaid accounts with other security companies in collections, then it could affect your ability to receive service.
Lastly, Protect America outsources its monitoring, while other providers offer in-house monitoring as part of their services. Because they don't do monitoring, it can become a significant drawback especially if its outsourcing service has issues with service reliability.
Customer Service with Protect America
The Better Business Bureau has awarded Protect America an impressive A- rating although the provider is not BBB accredited. Unfortunately, user ratings on Yelp are not too impressive, with many customers very disappointed with customer service levels and problems with contract cancellations. The contract length is 36 months, which is not ideal for many people due to the length of time that customers are tied in for. Protect America isn't alone on this though, as many security providers require service contracts.
If you need to contact customer service Protect America has a live chat feature where you can have questions addressed quickly or troubleshoot installation or service problems. You can also contact customer service via phone seven days a week to have any concerns addressed.
Verdict - Superb
For choice and convenience, Protect America has a lot to offer. Its lifetime guarantees and the elimination of upfront costs are key factors that could make the company's home security systems ideal for many people. However, there are a number of downsides that you need to consider in order to make an informed decision.