Vivint Home Security
Since re-branding to Vivint in 2011, this provider has been working towards both improved services and more satisfactory customer service. Along with an increased focus on service, they deliver home security solutions that provide peace of mind and can simplify your life. Their varied product offerings will appeal to you whether you are looking for a basic package or the most comprehensive protection available.
How it Works
To begin, you can visit Vivint's website or contact them via phone to receive a free quote. It's important to note that receiving a quote won't force you to subscribe to services. Once you receive the quote and should decide to progress, they will set up a time to come to your place of residence to install equipment and show you how everything works. They can be quick in this regard, as they can arrive for installation in as little as two hours. Another enticing element about Vivint is the simplicity in the equipment they use. This results in a quick installation process where you won't have to worry about loose wires or holes in the wall. Since all its equipment plugs into standard electrical outlets, it makes installation a breeze.
The security systems that Vivint offers are all cellular based, which means that there are no landline or broadband options available. The packages available include a basic home monitoring system and more comprehensive packages that come with home automation and video cameras. It is possible to create custom security systems, as you can mix and match the devices offered by the company to create the ideal system. It's also worth bearing in mind that all packages with this provider offer interactive monitoring, so you can use a mobile device to monitor and control the system.
Costs and Fees Associated with Vivint
When it comes to fees, the monthly charges that come with the packages from Vivint are higher than average. On the upside, the provider does offer a good variety of tools and resources on its website, which includes a number of user guides that can be downloaded for assistance. However, if are looking to keep your home security's costs low, then it's important to shop around to ensure you are receiving the best deal.
Benefits of Using Vivint
Its versatility in customized options available makes Vivint a great provider to consider. Some security providers can be rigid in their offerings, thus making you subscribe to a whole slew of services you might not need just to have the one or two features you want. Meanwhile, Vivint's refreshed approach to service has made them a better option for many who want to customize their security packages.
Speaking of service, Vivint has an expedited installation process, where it's possible for them to show up the same day you sign up for service. Additionally, installation is clean because they only use wall outlets to power the equipment; this results in a quick installation so the technician can spend more time helping you learn all the unique features of your new equipment.
All services include monitoring. This is an invaluable feature that works with your home security equipment to give you the fastest service when you need it the most.
Drawbacks to Using Vivint
Vivint offers flexible packages and interactive monitoring, but you will pay more for its services than you would with other providers. If you have a strict budget to adhere to for security costs then Vivint might not be the best option for you.
Speaking of costs, if you decide to use Vivint's services, you might have to get an alarm permit, depending on your city's laws pertaining to this matter. If they require you to buy a permit, it is another fee you'll have to pay.
Similar to other security providers, Vivint requires a service contract to use them. This can become a hassle if you have to move or want to cancel services before the contract expires, because if you do, you could incur stiff cancellation penalties. Vivint does have special circumstances where they won't penalize you for canceling early including bankruptcy, death or transfer to an assisted living facility. It's important to note you will have to provide documentation at the time of the request.
Customer Service with Vivint
The improvement that the company has been aiming for since rebranding is reflected in some of its customer reviews, with some branches of Vivint receiving 4 stars on Yelp. Other branches still show ratings of just 1 star for this provider, with references made towards billing and customer service issues. The provider is not BBB accredited and has not been awarded any rating by the bureau.
Vivint has multiple ways you can contact them. They have social media accounts with Facebook and Twitter; they also have phone and email options. If for any reason Vivint fails to live up to your service expectations, you can fill out a form on its website and they will contact you within 24 hours to address any concerns or problems you encountered. This promise embodies the focus Vivint has in making customer service one of its main focuses.
Educational Resources Offered by Vivint
They do have user guides online anytime you need to troubleshoot equipment issues. Along with guides, they have informative articles touching on many aspects of protecting your home from how to ward off intruders to things to consider before buying a security system. These posts are great in that they provide helpful information you can use to make your home safer.
Verdict - Very Good
If you are looking for a provider that offers cellular security systems that can be monitored while on the move, Vivint could be a viable option. They are working hard to develop a reputation for good service and customer satisfaction. While they can be on the expensive end of the spectrum, its focus on service and versatility in product customization makes Vivint a great choice to consider for your home security needs.