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Vivint Home Security Reviews

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  • Pros
  • Interactive monitoring comes with all packages
  • Ability to customize packages
  • Range of useful tools and resources on the website
  • Working towards improved service since rebranding
  • Cons
  • Limited to cellular packages only
  • Still experiencing issues with service/poor reviews
  • Not BBB accredited and has no rating from the bureau

Vivint Home Security

Since re-branding to Vivint in 2011, this provider has been working towards both improved services and more satisfactory customer service. Along with an increased focus on service, they deliver home security solutions that provide peace of mind and can simplify your life. Their varied product offerings will appeal to you whether you are looking for a basic package or the most comprehensive protection available.

How it Works

To begin, you can visit Vivint's website or contact them via phone to receive a free quote. It's important to note that receiving a quote won't force you to subscribe to services. Once you receive the quote and should decide to progress, they will set up a time to come to your place of residence to install equipment and show you how everything works. They can be quick in this regard, as they can arrive for installation in as little as two hours. Another enticing element about Vivint is the simplicity in the equipment they use. This results in a quick installation process where you won't have to worry about loose wires or holes in the wall. Since all its equipment plugs into standard electrical outlets, it makes installation a breeze.

Products Offered

The security systems that Vivint offers are all cellular based, which means that there are no landline or broadband options available. The packages available include a basic home monitoring system and more comprehensive packages that come with home automation and video cameras. It is possible to create custom security systems, as you can mix and match the devices offered by the company to create the ideal system. It's also worth bearing in mind that all packages with this provider offer interactive monitoring, so you can use a mobile device to monitor and control the system.

Costs and Fees Associated with Vivint

When it comes to fees, the monthly charges that come with the packages from Vivint are higher than average. On the upside, the provider does offer a good variety of tools and resources on its website, which includes a number of user guides that can be downloaded for assistance. However, if are looking to keep your home security's costs low, then it's important to shop around to ensure you are receiving the best deal.

Benefits of Using Vivint

Its versatility in customized options available makes Vivint a great provider to consider. Some security providers can be rigid in their offerings, thus making you subscribe to a whole slew of services you might not need just to have the one or two features you want. Meanwhile, Vivint's refreshed approach to service has made them a better option for many who want to customize their security packages.

Speaking of service, Vivint has an expedited installation process, where it's possible for them to show up the same day you sign up for service. Additionally, installation is clean because they only use wall outlets to power the equipment; this results in a quick installation so the technician can spend more time helping you learn all the unique features of your new equipment.

All services include monitoring. This is an invaluable feature that works with your home security equipment to give you the fastest service when you need it the most.

Drawbacks to Using Vivint

Vivint offers flexible packages and interactive monitoring, but you will pay more for its services than you would with other providers. If you have a strict budget to adhere to for security costs then Vivint might not be the best option for you.

Speaking of costs, if you decide to use Vivint's services, you might have to get an alarm permit, depending on your city's laws pertaining to this matter. If they require you to buy a permit, it is another fee you'll have to pay.

Similar to other security providers, Vivint requires a service contract to use them. This can become a hassle if you have to move or want to cancel services before the contract expires, because if you do, you could incur stiff cancellation penalties. Vivint does have special circumstances where they won't penalize you for canceling early including bankruptcy, death or transfer to an assisted living facility. It's important to note you will have to provide documentation at the time of the request.

Customer Service with Vivint

The improvement that the company has been aiming for since rebranding is reflected in some of its customer reviews, with some branches of Vivint receiving 4 stars on Yelp. Other branches still show ratings of just 1 star for this provider, with references made towards billing and customer service issues. The provider is not BBB accredited and has not been awarded any rating by the bureau.

Vivint has multiple ways you can contact them. They have social media accounts with Facebook and Twitter; they also have phone and email options. If for any reason Vivint fails to live up to your service expectations, you can fill out a form on its website and they will contact you within 24 hours to address any concerns or problems you encountered. This promise embodies the focus Vivint has in making customer service one of its main focuses.

Educational Resources Offered by Vivint

They do have user guides online anytime you need to troubleshoot equipment issues. Along with guides, they have informative articles touching on many aspects of protecting your home from how to ward off intruders to things to consider before buying a security system. These posts are great in that they provide helpful information you can use to make your home safer.

Verdict - Very Good

If you are looking for a provider that offers cellular security systems that can be monitored while on the move, Vivint could be a viable option. They are working hard to develop a reputation for good service and customer satisfaction. While they can be on the expensive end of the spectrum, its focus on service and versatility in product customization makes Vivint a great choice to consider for your home security needs.

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Vivint Home Security Consumer Reviews

Average Customer Rating

6 out of 10 rating 6 16 User Reviews

User Rating Distribution

Ratings: 10 - 9 7
Ratings: 8 - 7 3
Ratings: 6 - 5 0
Ratings: 4 - 3 2
Ratings: 2 - 1 4
8 out of 10 rating 8 Good quality Expensive packages

Although the packages are expensive the equipment is good quality and the customer service is the best.

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2 out of 10 rating 2 None Long contracts

I wish we had read reviews before signing up to Vivint. They take your money and have no support if you have any problems or concerns. We are stuck in a contract for 4 years with this terrible company.

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9 out of 10 rating 9 Prompt customer service Few minor faults

Even though I have had a few minor faults, I would still highly recommend Vivint as a home security company. Minor snagging issues, but an engineer was always sent out quickly and fixed promptly. Great customer service.

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4 out of 10 rating 4 Easy alarm system Difficult to cancel

The alarm system itself is ok, but I decided to move on when my contract came to an end a few months ago. I called them up and the guy I spoke to said I could not cancel until a certain date so to call back then. I called back the day that I was advised only to find out it was 2 days past and my contact had gone into auto renewal!

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4 out of 10 rating 4 Alarm system The company

Thus company need to sort themselves out. Their home security system is brilliant, but the door to door hard selling and their approach as a company sucks! Sort it out Vivint!

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10 out of 10 rating 10 Best customer service None

I've been with Vivint for a couple of years now and I cannot fault them. The price is reasonable and from start to finish the customer service level is the best I've ever experienced.

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2 out of 10 rating 2 None Customer service

All Vivint care about is money, they have no customer service and it is all about getting your money in and ignoring you. They are no help once you have signed and are stuck in a long contract with them.

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10 out of 10 rating 10 Gives you peace of mind None

Having a monitored security system gives me such peace of mind and with such an easy to install system and friendly support team on the other end of the phone when needed, you can't get a better company!

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9 out of 10 rating 9 Keeps my home safe None

I wouldn't trust anyone else to keep me and my family safe in our home. Hands down the best home security company ever!

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8 out of 10 rating 8 Security system High prices

Vivint's home security system is definitely the best, it is so easy to use and setup, but I do think the cost is really expensive. But I guess if you want your family to be safe and you want the best service, you have to pay the price for it!

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9 out of 10 rating 9 Customer service No cons

I love Vivint! Not only does the security system make my family feel safest from the first salesman I spoke to all members of staff have gone out of their way to help with any questions or problems. Best home security company out there.

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9 out of 10 rating 9 Excellent customer care None

I read some negative reviews on Vivint and I don't know why. I have been with them for over 6 years and have never had any issues and their customer care is priority to them. Any issues are sorted efficiently and their prompt response time is amazing.

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2 out of 10 rating 2 None Unprofessional

This is the most unprofessional company I have ever used. The customer services are completely useless and the product itself is even worse!

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9 out of 10 rating 9 Prompt response None

I absolutely love Vivint and I will never change who monitors my home security as they make me feel safe. They are so fast to respond when our alarm goes off and if there are any problems the technical support can easily talk us through how to fix the issue or send an engineer out within 24 hours.

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8 out of 10 rating 8 Excellent service Difficult to get through to support

I've just renewed my contract with Vivint as I am so happy with them. The only problem I have had a few times is that I can be on hold for a long time trying to get through to technical support.

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1 out of 10 rating 1 none Beware Vivint!

Please, please heed the warnings on Vivint. Vivint Inc. is an unethical company. Their salespeople are trained to be deceitful and specialize in preying on the elderly. My parents live on Maui, are in their eighties and had a perfectly good, operational burglar alarm. The clean cut, fast talking Vivint salesman seemed nice and reputable, but he turned out to be a classic scam artist. After softening them up by scaring them with talk of “nearby” burglaries, the sleazy peddler went into high gear explaining all the bells and whistles of the “absolutely free” Vivint burglar alarm. Vivint was very speedy in disconnecting the previous burglar alarm. Unfortunately, the system they put in DID NOT WORK! After repeated phone calls to the salesman, “customer service” and Vivint corporate, I was told they needed an electrician to do some work so the alarm would be functional. In the meantime, my parents were scared to death to leave their home, which was now uncovered by a burglar alarm due to Vivint. Vivint promised an electrician, but when no one appeared, the Vivint rep wanted my parents to find an electrician themselves! An electrician contacted by Vivint told my Mom that they wouldn’t work for Vivint based on the very poor online reviews. Imagine a company that sells a non-operational burglar alarm, then tries to get the customer to solve the problem! Calling Vivint is useless because no one will do anything but transfer you to another representative. They will not allow you to speak to a supervisor. You only get the run-around with Vivint. And the “free” system? Not so free. My parents are on the hook for $59 per month for 60 months! Even charged them $100 for installation. If something goes wrong with the system, they have to pay $49 for a service call. No getting out of the contract. My parents are on the hook for 5 years. If they need to leave the home due to declining health or sell their house, they are still on the hook for 60 months. My heart bleeds for my parents. After working hard for 80 years, they get taken advantage of by a scam artist trained by an unethical company. Protect yourself and your family by totally avoiding Vivint!

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In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.