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American Home Shield Reviews

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  • Pros
  • Competitive pricing
  • Comprehensive plans
  • Customizable plans
  • Large network of technicians
  • Long history and well-respected organization
  • Cons
  • No 24/7/365 service

American Home Shield Home Warranty

Best Value Award 2016

Starting in 1971, American Home Shield is one of the longest standing home warranty providers on the market. This well-established company not only has 40 years of experience but also has a wide coverage range across the U.S. They are based in Memphis and they have centers in Georgia, Iowa and Texas and they work with over 10,000 professional technicians around the country.

American Home Shield Plans

AHS has three plans to choose from and a customizable plan if you want to build your own. The Systems Plan covers your major home systems like your air conditioner, heating system, electrical, plumbing, water heaters, garbage disposals, smoke detectors, doorbells and ceiling fans. The Appliance Plan covers your basic household appliances like refrigerators, dishwashers, clothes washers and dryers, ovens, stoves, built-in microwave ovens, trash compactors and more. You can also combine the two into their combo plan to cover both appliances and household systems.

Meanwhile, there is also the build your own plan. This option is perfect if you want to pick and choose the components within your home you want to cover. All you do is choose 10 or more parts from the list compiled by American Home Shield, and you receive the financial protection you desire for the chosen components.

How to Sign Up with American Home Shield

To discover how much a plan might cost you, American Home Shield made it simple for you to receive a quote. You can call its toll free number to speak with a representative. Or you can begin the process online. How this works is you select the plan most appropriate for your needs then you supply basic information such as your name, home address and email address. Once American Home Shield has this information, it will email you a quote based on the plan you selected and your state of residence.

If you opt to buy a plan, you'll want to speak to its representatives, who will assist you every step of the way. This is also a great opportunity to have any questions addressed as well as discover more information such as how it handles claims and what, if any, limitations it places on specific services. Upon finalization of services, you'll have all the information you need to feel comfortable with your purchase.

Once you buy your home warranty contract, you have up to 30 days to cancel. If you cancel within that time frame, you'll receive back your home warranty fees paid. Moreover, if you had any services done during that time, American Home Shield will deduct the call fee and any repair expense incurred to you from your refund.

Benefits of Going with American Home Shield

Since it has been in business for over 40 years, you can feel confident that American Home Shield is the industry leader in home warranties. To date, it has served over 1 million home owners, showing that many have taken advantage of its amazing plan choices and excellent services.

One critical aspect of home warranty providers is the technicians they dispatch to address your issues. There's nothing worse than having a technician show up, who doesn't express interest in fixing the problem quickly and professionally. However, with American Home Shield you won't experience this problem. It has a large network of technicians nationwide that are eager to assist you. Not only will you receive professionalism at the time of service, since it has a wide network of technicians, you can have repairs done quickly, and timing can be critical when systems such as a furnace or an air conditioner go out during inclement weather.

Lastly, American Home Shield has a good reputation evidenced by the B rating the Better Business Bureau assigned it. Moreover, it earned BBB accreditation back in 1997, giving it an expansive history of good service. This equates to confidence on your end. Since you want to go with a provider that has a track record of helping its customers in a timely fashion, you can see that with American Home Shield you'll receive these benefits and many more.

Drawbacks of Going with American Home Shield

American Home Shield has customer service available via email or phone to assist you. At the same time, it doesn't offer customer support 24 hours a day, seven days a week. This is a detriment because it won't be available to assist you at all times of the day. As you know, home repairs can pop up at inconvenient times. And if a component breaks while customer service isn't available, then you have to wait to contact them. Therefore, American Home Shield doesn't have the best support plan in place in this regard.

Tools and Support

American Home Shield has a Home Matters Blog on its website. The scope of this blog is unique because it touches on many household topics from how to remove black mold to how to make carpet stain remover. It also has a financial element in that you can read helpful articles to assist you in creating a monthly shopping budget. Because there are so many topics covered in this blog, it makes it an informative resource for many needs.

American Home Shield makes it easy to receive the support you need. With four service centers around the country, finding a knowledgeable representative to speak to isn't very difficult. Besides calling, you can also get information through email or a contact form on the website. Unfortunately, they do not offer 24/7 customer support but they do have extended office hours.

You can also find information on its website. There's an FAQ section that addresses a wealth of questions concerning American Home Shield's home warranties and how they work. Before committing to a plan, this is a great place to come to learn more about home warranties in general.

Verdict - Great

American Home Shield is a long-standing company with a comprehensive set of plans. The combination of wide ranging plans and competitive pricing makes this company a good option.

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In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.