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Choice Home Warranty

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  • Pros
  • Your first month is free with purchase of any single payment home warranty plan
  • Great customer service
  • Comprehensive plans
  • Competitive prices
  • Large network of technicians
  • Cons
  • Customers complain that the claims process can be frustrating
  • Not a service provider, only arranges for a service contractor
  • You don't choose the service contractor

Choice Home Warranty Review

MoneySavingPro Best Value Award 2017

Choice Home Warranty covers and repairs all kinds of home appliances and systems for both homeowners and real estate professionals. Their goal is to offer comprehensive, flexible plans as well as personal and convenient customer service. Though the company is relatively young, starting in 2008, it has a large network of home professionals and screens all of the repair men and women that may fix your home.

Choice Home Warranty has consistently ranked well in the Inc. 5000 list for four consecutive years. The Inc. 5000 is an annual list of the private companies that are growing fastest in the United States.

Choice Home Warranty Plans

Choice Home Warranty offers two comprehensive service plans:

  • The Basic Plan: Includes coverage for the appliances and systems you value most in your home. The plan covers heating, electrical, plumbing, the water heater, the dishwasher, garage door, ductwork, and more.
  • The Total Plan: Includes all of those appliances covered in the Basic Plan plus your washer and dryer, refrigerator and air conditioning system.

Both plans can be further customized to for additional coverage. This includes luxury appliances such as the pool or spa, and specific systems such as the well pump, sump pump, septic tank, and more.

For both plans, if you pay for the whole year rather than month to month, you can get a month free.

Choice Home Warranty Service

To begin, you'll want to receive a quote. You have several options by which you can do this including phone or email. If you opt for online, all you need to do is click on its receive a free quote button. This will bring up a form where you supply information such as your name, address, and phone.

You will also need to include specific property information such as whether the square footage of your home is greater or less than 5,000 square feet and the type of residence you have.

Once you fill out this form, Choice Home Warranty will receive the information and contact you via email, phone, or text with your quote, usually within the next 24 hours. If you want to move forward, you can contact them back to begin signing up for service.

It's also important during this time that you learn more about components within your home warranty protection, especially if there are any complications that might prevent Choice Home Warranty from covering a service.

When you sign up for service, the protection kicks in 30 days after Choice Home Warranty receives all your enrollment information and contract fees. However, you can expedite this option if you have currently had a home warranty contract with a different provider and it's about to cancel.

If this applies to you, you can send Choice Home Warranty proof of the home warranty policy and it will move your coverage date up to align with the ending of your current protection with the other company.

Choice Home Warranty Benefits

Choice Home Warranty is an affordable option when you need to have a repair done. Similar to other providers, Choice Home Warranty does assess a service call fee. The current fee is $60 no matter the service a technician has to provide.

Unlike other providers, though, the $60 is relatively cheap when you consider that other companies like American Home Shield can charge as much as $125 for a call fee depending on the repair. Therefore, you save money when you have to file a claim with Choice Home Warranty.

Moreover, Choice Home Warranty offers customer service available 24 hours a day, seven days a week, 365 days of the year. This is an excellent benefit in that Choice Home Warranty has support in place to assist you anytime you need it. Unlike some providers who don't offer this feature, Choice Home Warranty invested the resources to ensure you have the support you need.

Its growing network of independent contractors is screened to ensure only qualified technicians will work on your home. All of their technicians are local, so once your claim is approved you will only have to wait a day or two for the contractor to stop by.

Choice Home Warranty Benefits

When compiling customer reviews for this company, some of its customers voiced displeasure over the way Choice Home Warranty handled their claims. This is one thing to watch with when moving forward. Isolated issues can arise where a company does everything in its power and the customer still isn't happy. However, it's another thing if there are many customers voicing the same concerns.

It should be noted that many of these customer complaints are regarding claims that Choice Home Warranty refused to cover a damaged system or appliance. Be sure to thoroughly read the Terms of Service before you sign up for Choice Home Warranty.

Choice Home Warranty Customer Support

Choice Home Warranty offers a blog you can access from its website. The blog is unique in that it touches on local components such as finding the best real estate agents in a certain segment while also providing articles on how to make home improvement tax deductions before the year end.

There are instructive guides offered, where you can learn essential home improvement tips such as how to replace your home's air filter safely.

Speaking of home improvement tips, Choice Home Warranty dedicated a section of its website just on this topic. You can find practical information to assist you in preparing your home for each season.

These checklists are great ways to ensure you are keeping up to date on maintenance of your home's critical components that way they operate efficiently.

As noted previously, Choice Home Warranty offers exceptional support available 24/7. If you need to file a claim, you can do so by contacting its toll-free number or by submitting a claim request online.

Meanwhile, if you need support but don't have access to a phone, you can fill out a request on its website and receive a prompt reply from a member of its staff.

Choice Home Warranty Review Recap

Overall, from the design and content of its website to the points of contact available, Choice Home Warranty shows its dedication to delivering exceptional service. Therefore, you can feel confident it will be there to assist you. Be sure to read their Terms of Service to be sure they can solve your problem.

Choice Home Warranty has competitive prices and plans with a wide network of private contractors across the country. Their 24/7 customer service also makes them an excellent choice to consider.

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Choice Home Warranty Reviews

Average Customer Rating

2 User Reviews

User Rating Distribution

5 Stars 0
4 Stars 0
3 Stars 0
2 Stars 0
1 Star 2
Not Recommended Buy else where A/C Duct

We were having some trouble with not getting enough air to one of our bedrooms, so we called in a claim, they sent someone out and looked around and told us that we needed to update our vents (understandable house was built 1987). We were told no that is not covered.

So we call another company and was told that the ducts needed replaced, not the vents (and showed us a picture of the ducts). And the cost was about the same. So we called again and told them what wrong, oh we do not cover the ducts only replacement of the tape at the unit and where the duct hooks on the vents.

Now in the home warranty has under the warranty that it covers DUCT-WORK, then it says in the fine print that it doesn't. I called and cancelled ,but they told me if I still wanted to keep the warranty they would give me $250.00 toward the repair bill of the $2,000. I cancelled the home warranty.

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Not Recommended Good response time Repair is not covered - air conditioning

Choice responded very quickly to finding a service professional for our air conditioner. We were told it most likely leaking coolant and the cost of finding the coolant and refilling it would not be covered. It is 18 years old and he recommended to replace it but why should they when they don't cover any of the repair costs anyway!! This is our first time using their services and we are stuck for the year - but will not recommend them at this point of time!

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In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.