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USAA Home Insurance Reviews

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  • Pros
  • Claims processing is fast and easy to initiate
  • Customer service reps are very helpful
  • Affordable premiums, good value for price
  • The company has a strong financial rating
  • Account opening can be done online
  • Cons
  • Only available to members of the U.S. military and their families.

USAA Home Insurance

Over several years, USAA has provided financial services to members of the military and their families. The company is one of the largest financial firms in the world, and has provided coverage on various risk events to millions of U.S. service members. Its home insurance plan is one of the most flexible out there.

USAA has very positive consumer reviews. Even on consumer review sites like Yelp and Epinions, where negative reviews can be abundantly found, USAA has four and a half stars respectively. Reviewers are generally impressed by the affordable rates and quality service that comes with a home insurance policy. Customer service is another area that customers are pleased with in the company. Although there are always those who leave negative reviews, USAA has a largely good reputation online.

Unfortunately, as well received as this service is, it is exclusive to service members and their families. This means that anyone else can't take advantage of the service. Even if you are eligible, insurance is difficult to get if you have had trouble in the past. They take a strict look at your record.

Advantages and Disadvantages

The homeowners insurance with USAA is as good as it gets and any type of coverage from them is going to surpass the general consensus of the industry. For those who have very specific needs, or want to add additional coverage options onto their policies, USAA has some of the most flexible offerings. They are quick to act on claims, making it easy for customers to handle situations in which claims are made. USAA's system of taking care of customers' issues and handling claims is efficient and streamlined; allowing it to be as minimally complicated as possible.

Again, the one glaring downside to USAA is that if you, or a family member are not in the military, you will not be able to receive coverage from them. However, if you do qualify this company is an excellent option.

Prices and Fees

USAA homeowners insurance is known being exceptionally high in quality as well as being affordable. For those who qualify, the rates are excellent for the types of coverage that you receive. In some situations of high-risk areas, such as in the case of homeowners insurance in South Florida with the increased threat of hurricanes, the market is known to be significantly higher as a result.

Customer Service

The customer service with USAA, for any of their services, is great. Customers often stay with this company for decades, and those who've had claims are always impressed by how their needs are handled. Representatives are well trained to handle the unique needs of each customer, and they understand the need for both straightforwardness and compassion when dealing with people's personal situations. Like any company, there are issues and have been complaints, but it comes with the territory.

The majority of USAA customers are very satisfied with how they are regarded and treated, so much so they've often earned very long term relationships with their customers.

Tools and Apps

  • A USAA mobile app is offered for easy access to managing all USAA accounts and information. Specific apps are available for iPhone, Windows Phone, iPad, and Android. App offers high-tech security features, such as fingerprint, face, or voice verification.
  • In-app assistant can help with questions, concerns, guidance on various levels, as well as connect you to the appropriate representative for more detailed concerns.
  • Accessing your account, history, bills, and payments is extremely simple through their online system.
  • Their customer service is known for excellence, and assisting you through everything from choosing the right insurance, to answering any questions you may have is their aim.

Overview of Liberty Mutual's Home Insurance Plans

USAA homeowners insurance covers the majority of weather-related events, theft, vandalism, and fires. This is one of just a handful of companies that offers full cost replacement, which takes care of the actual cost of rebuilding and construction, based on current market value, in the event of severe damage or total destruction.

Your possessions inside the home are included in this coverage as well. Furniture, appliances, and clothing (as well as other items) are insured with this homeowners insurance. 75% of the insured value of the home will cover the replacement cost, at current market value, without depreciation.

With a standard homeowners insurance policy, up to $5,000 in coverage is offered in the event of identity theft protection, should you become a victim and suffer losses/ expenses as a result.

Discounts Available

For having multiple policies with USAA, such as an auto insurance policy, you can receive a discount when signing up for homeowners insurance. Policy must be active within 60 days of the effective date.

The Home Age Discount applies towards newer homes because they are less likely to have claims filed. As a result, based on the age of your home, you may be eligible for this discount; however, it should be known that this varies based on the actual age of the home.

Discounts for having a fire alarm as a safety feature used to be common, but since these items have become a standard in the majority of homes, this does not apply with USAA. However, they do offer discounts for those who have added safety features, such as alarm systems. For USAA members, ADT offers discounts on these services, additionally.

What to Consider

Homeowners insurance is often left to the discretion of the owner, unless the property is financed. In which case, it is typically a requirement of the lender. For homeowners who are purchasing home insurance, it is extremely important to know what is covered, and what is not. It's also important to shop around, and to know what other companies are offering for the same rates. For those who qualify to have USAA, you are getting outstanding service, rates, and coverage in their homeowners insurance.

Verdict - Great

USAA has provided excellent home insurance to millions of customers over decades, and the company is here to stay. The minor downside is that you must be a U.S. service member or have a loved one in the U.S. Armed Services as a policyholder. But USAA has shown some flexibility around the notion of "loved one," so if you have a cousin who, say, is a Marine, you may qualify for the policy.

USAA is a seriously great company to insure your home with. Their level of service is exemplary and their coverage is ideal for the needs of so many individuals and families. While the downside of only being able to get service from this highly exclusive company is if you are military personnel (or have a family member in the armed forces), if you are in this bracket, the coverage is phenomenal. Customers with USAA often stay with this company for decades; there's a legitimate reason why.

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USAA Home Insurance Consumer Reviews

Average Customer Rating

7 out of 10 rating 7 2 User Reviews

User Rating Distribution

Ratings: 10 - 9 0
Ratings: 8 - 7 1
Ratings: 6 - 5 1
Ratings: 4 - 3 0
Ratings: 2 - 1 0
6 out of 10 rating 6 Policy prices Don't always pay out what you expect

Having been with USAA for a few years, I would advise being careful and read the small print on their policies, as some standard items may be different then other home insurance companies. We have an extra of replacement value, but instead of paying you the actual replacement value (what you've paid for it) they pay you less. Not sure why we bother paying extra for that!

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8 out of 10 rating 8 Make claims hassle free Nothing

I had only been with USAA for 4 months when we needed to place a claim for a leak in the roof. The service was amazing, they had an insurance adjuster out the next day and it was all processed and organised by the end of the week. Completely stress free and no hassle.

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In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.