Cox Customer Reviews

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Cox Reviews

Average Customer Rating

4.26666666667 Stars15 User Reviews

User Rating Distribution

5 Stars6
4 Stars8
3 Stars0
2 Stars1
1 Star0
2 StarsNot RecommendedThey're local. Price, reruns & the regional sports surcharge

I refuse to pay $142 a month for cable & internet. I'm sick of the hidden fees & the prices going up all the time. Not worth it.

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5 StarsRecommendedInternet speedNone

Cox have really improved over the years and over the last year I am really happy with the service from them. I have the full package and no issues with internet the speed is great and the TV service is fantastic.

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4 StarsRecommendedCustomer ServiceNone

I got an unexpected charge on my bill one month, so I called customer support and they apolgised for the mistake and removed it immediately.

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5 StarsRecommendedDependable serviceTechnology not as advanced

I've found my cox internet plan to be dependable and although it is not as advanced as other providers it is a much better price.

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5 StarsRecommendedProfessional InstallationNone

Installation was done quickly and professionally and all connected to each room perfectly, not like my previous provider who had to keep coming back.

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4 StarsRecommendedTechnicians and supportNone

The technicians that work for Cox are the best. They know exactly what they are doing and tech support reps are great if you need any step by step advice.

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4 StarsRecommendedCustomer support repsBilling mistakes

I have had a few billing mistakes from Cox, but as soon as I call up they remove the issue and are always helpful and friendly.

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4 StarsRecommendedTechnicians and supportNone

The technicians that work for Cox are the best. They know exactly what they are doing and tech support reps are great if you need any step by step advice.

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4 StarsRecommendedCustomer care repsNone

I have been with Cox for over 5 years now and when I called to remove my wife's name from the account they accidentely cut my service off altogether. However all was resolved in a few days plus a few free add ons for the inconvenience.

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4 StarsRecommendedCustomer care repsNone

I have been with Cox for over 5 years now and when I called to remove my wife's name from the account they accidentely cut my service off altogether. However all was resolved in a few days plus a few free add ons for the inconvenience.

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5 StarsRecommendedInternet speedNone

Cox have really improved over the years and over the last year I am really happy with the service from them. I have the full package and no issues with internet the speed is great and the TV service is fantastic.

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5 StarsRecommendedProfessional InstallationNone

Installation was done quickly and professionally and all connected to each room perfectly, not like my previous provider who had to keep coming back.

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4 StarsRecommendedCustomer ServiceNone

I got an unexpected charge on my bill one month, so I called customer support and they apolgised for the mistake and removed it immediately.

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4 StarsRecommendedCustomer support repsBilling mistakes

I have had a few billing mistakes from Cox, but as soon as I call up they remove the issue and are always helpful and friendly.

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5 StarsRecommendedDependable serviceTechnology not as advanced

I've found my cox internet plan to be dependable and although it is not as advanced as other providers it is a much better price.

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