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Cox Internet Reviews

Cox user reviews & customer ratings

Cox
Average Customer Rating19 User Reviews
User Rating Distribution
5 Stars6
4 Stars8
3 Stars0
2 Stars3
1 Star2

Read 19 Cox user reviews

Unexpected prices on my bill every month

I had Cox Cable and internet and Cox home life for several months and I didn't have any problems with the service. It was the billing that I got screwed on. They started charging me twice a month. I live on a fixed income and and I can't afford to pay over $500 a month for something that wasn't supposed to be more than $125 a month. So I let it go and told them to come get there equipment and then I had to fight with customer service to get them to adjust the bill after wards which never happened. So I never got it fixed and now I'm playing catch-up on my other bills thanks to them....

You cannot go back to the Promotional Rate!

I signed up for Cox's "Promotional Rate" of $59.95 per month. When the installer came, he said there was a "Data Cap" so I should upgrade to the Unlimited Plan of $89.95 per month. Then find out how much data I use. After I find out I didn't use very much data I wanted to switch back to the $59.95 per month plan. Cox says I cannot switch back because it was "Promotional"! Shame on you Cox. Bait and Switch. Buyer beware!

Came out 3 times and failed to resolve issues!

3 visits and no resolution; 4th visit tomorrow! first person checked connections and said it must be a pole problem said they would report it and someone should be out in the next 2 days; no one came out, still not working! 2nd visit the guys said he knows nothing about Tivo...but, we have had it for years now and is working! 3rd visit was a NO-SHOW! now 4th visit is tomorrow! (BAD service)

Unreliable internet connection

The internet connection drops out multiple times per hour, requiring multiple router restarts daily. The wifi simply does not work at 2.4 GHz. I had these problems from day one, and have replaced the router once already. The tech support, while quick to come, just has no idea how to fix it. It is good that I can still cancel and switch to Verizon.

Price, reruns & the regional sports surcharge

I refuse to pay $142 a month for cable & internet. I'm sick of the hidden fees & the prices going up all the time. Not worth it.

Internet speed

Cox have really improved over the years and over the last year I am really happy with the service from them. I have the full package and no issues with internet the speed is great and the TV service is fantastic.

Customer Service

I got an unexpected charge on my bill one month, so I called customer support and they apolgised for the mistake and removed it immediately.

Dependable service

I've found my cox internet plan to be dependable and although it is not as advanced as other providers it is a much better price.

Professional Installation

Installation was done quickly and professionally and all connected to each room perfectly, not like my previous provider who had to keep coming back.

Technicians and support

The technicians that work for Cox are the best. They know exactly what they are doing and tech support reps are great if you need any step by step advice.

Customer support reps

I have had a few billing mistakes from Cox, but as soon as I call up they remove the issue and are always helpful and friendly.

Technicians and support

The technicians that work for Cox are the best. They know exactly what they are doing and tech support reps are great if you need any step by step advice.

Customer care reps

I have been with Cox for over 5 years now and when I called to remove my wife's name from the account they accidentely cut my service off altogether. However all was resolved in a few days plus a few free add ons for the inconvenience.

Customer care reps

I have been with Cox for over 5 years now and when I called to remove my wife's name from the account they accidentely cut my service off altogether. However all was resolved in a few days plus a few free add ons for the inconvenience.

Internet speed

Cox have really improved over the years and over the last year I am really happy with the service from them. I have the full package and no issues with internet the speed is great and the TV service is fantastic.

Professional Installation

Installation was done quickly and professionally and all connected to each room perfectly, not like my previous provider who had to keep coming back.

Customer Service

I got an unexpected charge on my bill one month, so I called customer support and they apolgised for the mistake and removed it immediately.

Customer support reps

I have had a few billing mistakes from Cox, but as soon as I call up they remove the issue and are always helpful and friendly.

Dependable service

I've found my cox internet plan to be dependable and although it is not as advanced as other providers it is a much better price.

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Cox Internet FAQS

How much does Cox Internet cost a month?

Cox Internet prices start at $29.99 per month. The pricing varies depending on your area, the download speed, and whether you bundle it with other services.

Is Cox Internet available in my area?

To check if Cox Internet is available in your area, you can use our Internet provider by zip code tool.

Is Cox Internet cheaper if you bundle it with TV or landline?

Yes. Cox bundle deals offer better overall value if you buy more than one service.

Does Cox Internet service include WiFi?

Yes. Cox Internet service includes WiFi.

Cox Specs

Services:Internet/Phone/TV
States Covered:18 states
Population Covered:21.1M
Connection Type:Fiber & Cable
Internet Speeds:10Mbps - 1,000Mbps (varies by area)
Modem:Included
TV Channels:250+
4K Channels:No
Contract:2-year

Cox Company Info

Company Name:Cox Communications
Founded:1962
Headquarters:6205-B Peachtree Dunwoody Road, Atlanta, GA 30328
Employees:10,000+
Customer Service:1 (800) 234-3993
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
Call Cox now: (888) 474-1303