The award-winning ViaSat-1 is the satellite technology behind the Exede internet plans, all of which boast a pretty impressive 12Mbps download speeds and 3Mbps upload speeds, but can the high-speed internet service compare with other satellite internet service providers?
After all, while these satellite services also come with unmetered bandwidth through the late night free zone feature, it still needs to compete with the likes of HughesNet.
With all the information swirling about on the internet service providers, how do you know what to choose? Which satellite providers are best suited for your needs? Well, we're here for you. We wrapped up the important details on the Viasat internet plans and stuffed them all into a comprehensive guide.
Inside this guide, you'll find information on the available internet packages and prices, the download speeds and limits, satellite service availability, customer service, and more. Hopefully, by the end of reading this, you'll decide whether or not Exede internet service is right for you.
Viasat (formerly Exede) Internet Prices & Packages
While Viasat high-speed internet offers many different broadband internet plans depending on consumers' needs and the area they are located in (in most cases, a remote area), here is a look at what the most popular plans offer:
- Evolution 10: $49.99 per month. 12 Mbps download rate, 3 Mbps upload rate, and 10 GB/ per month of data allowance, plus unlimited email and web access. Upgrade to 25 Mbps download speed for a total of $59.99/ monthly.
- Evolution 20: $69.99 per month. 12 Mbps download rate, 3 Mbps upload rate, and 5GB of data allowance, plus unlimited web and email access. Upgrade to 25 Mbps for a total of $79.99/ monthly.
- Freedom: $99.99 per month. 12 Mbps download rate, upload rate at 3 Mbps, with data at 150 GB. Upgrade to 25 Mbps for a total of $109.99/ monthly.
Viasat's plans tend to be more expensive than others in the satellite internet industry, and their installation fees can be pricey as well ($49 - $99). The average monthly cost of broadband internet service from Exede can range from $49.99 - $129.99 monthly, depending on the plan you opt for.
Additional fees may be applied for the lease of equipment at $9.99 per month, and a charge of $15 for every remaining month should you opt to terminate your contract ahead of schedule.
Related: Exede is included in our list of the top Satellite Internet Providers.
Download Speeds & Data Limits
The internet speeds that are offered through the Exede satellite internet plans are among the fastest available from any satellite internet provider (which is perfect if you live in a rural area and only have dial-up internet, which is rather archaic in this modern world, as a choice) and are, in fact, at similar levels to those offered by wired broadband service providers with their mid-range plans.
It has also been noted by the FCC, which carried out third-party tests, that the difference between internet speeds during peak and off-peak times is negligible. The data allowance you get with this broadband service ranges from 10GB to 25GB based on the high-speed internet package you choose.
However, it is important to remember that you also get the free zone with unmetered usage between midnight and 5 am. You also have the ability to purchase additional data in 1GB blocks.
On the downside, this satellite dish provider does not offer a 30-day return policy nor cooling off period in the same way as some competitors do, which some people may find off-putting. While customer service levels are decent, there is no live chat facility offered for those who want to make contact online.
Read: Viasat Customer Reviews
- Exede offers exceptionally fast internet connection service available in a vast number of areas (especially remote areas), covering 98% of the US, including all 50 states as long as you have an unobstructed view of the southern sky.
- 3-Year Price-Lock Guarantee secures your rate for three years.
- Overage fees are not automatically charged.
- Exede's Free Zone is a feature offered on the Exede Classic, Evolution, or Essential plans that grant unmetered usage of the internet for 5 hours daily.
- Purchasing additional data is an option in 1GB increments.
Read More: Unsure of how to check internet availability by your address? We've got your back here.
Deals & Discounts
Viasat offers great discounts when you bundle their services such as DIRECTV and Voice. Bundling phone service with your internet service can save $120 for your first year. Another great feature they provide is their Price Lock Guarantee, which gives customers the ability to secure their rates for a 3-year period.
In the market for satellite internet providers, finding a company that offers service as fast, reliable, and affordable as Exede are few and far in between. Their exclusive ViaSat-1 satellite technology is a standout feature and enough of a reason to choose them.
While Viasat's prices tend to be on the higher side, their service is very good. They offer a nice range of internet access plans that can work for many different individual situations, and upgrades are possible for a small cost.
Exede Customer Service
The customer service from Exede is very good, however, the range of options for getting in touch are less versatile than their competitors'. Surprisingly, the satellite dish provider's customer service offerings are rather limited for a company of this size. They focus on their telephone support, which is available only for select hours: M - F, 5 am - 10 pm and Sat/ Sun, 9 am - 6 pm.
Tech support is available 24/7. However, for a company with their size and reach, they should offer email and online chat options, as well as 24/7 customer support. So, if this is something you can handle, the high-speed service and level of quality certainly outweigh the negatives.
Customer reviews and company reputation are two great ways to determine whether or not you might enjoy an Exede internet package. Trustpilot, a website that ranks companies purely from customer reviews, rates Exede a 6.1/10. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.
Given the speeds, features, and reliability of Exede high-speed satellite internet, you won't go wrong with this internet access provider, especially when you only have dial-up internet in your area. However, you will need to be certain that this is the package you want as you don't have that all-important 30-day return policy.
Exede is all about speed, and considering no one wants to wait a second longer than necessary when on the internet, paying a little more for that instant gratification and convenience is worth it.
We are impressed with Exede Internet's large selection of offerings, and their ability to provide unlimited access to certain plans. You simply will not go wrong in signing up for this company's satellite internet services.