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Frontier Internet Review

Last Updated:
Overall Rating: 3.5 out of 53.5 Stars
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When looking for cheap internet providers, Frontier internet plans are a good choice to consider if you are seeking affordability and don't require super-fast download speeds.

However, you're probably curious as to how the Frontier high-speed internet plans compare to other providers. What are the available plans? What is the Frontier internet service like?

COMPARE NOW: Frontier Internet Plans & Prices

After all, it has changed tremendously since 2016, adding FiOS and a variety of perks including a free router. In other words, it's now incredibly competitive, but is it right for you? Fortunately, we have done the research and compiled the information for you.

Inside this guide, you'll find basic information on the available Frontier internet plans, the features and perks (unlimited data, anyone?), the broadband service's customer support, and more. Hopefully, by the end of this guide, you'll be able to decide whether or not Frontier Communications is right for you.

Frontier Internet Plans & Prices

PackageDownload SpeedMonthly Price
Simply Fios 30/3030 Mbps$24.99
Broadband Max + Digital Phone Essentials6 Mbps$47.98
Simply Fios 50/5050 Mbps$49.99
Simply Fios 75/7575 Mbps$59.99
Broadband Max + Dish America Top 200 + Digital Phone Essentials6 Mbps$107.97

When looking at Frontier's internet packages it became apparent it now offers much in the way of plans - the service now focuses on satellite, DSL, cable, and now fiber optic internet connections.

Once upon a time, Frontier only offered one package, but now, like most internet service providers, it offers at least several packages with varying download speeds.

This is great if you want variety with your Frontier high-speed internet packages. If you want a plan that helps you do basic online tasks such as checking email, surfing the web and streaming video with one or two devices, fantastic.

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If you live in an area with fiber-optic technology, then prepare yourself for some blazingly fast speeds that will support a multitude of devices... simultaneously. In other words, Frontier is one of the best options if you are looking for the fastest internet providers.

There are a couple of broadband services to take into consideration: Simply High-Speed Internet and Simply High-Speed Internet Enhanced.

With these plans, you receive download speeds of either 0.5 and 7Mbps or 3Mbps and 15Mpbs respectively. Furthermore, with these plans, which are perfect for rural areas, you'll receive a free wireless router rental and a low monthly price that won't change during the promotional period.

Read more: Check out our guide on internet options for rural area

Of course, we cannot forget about the main attraction: the FiOS plans! These Frontier internet service plans are price-locked for a couple of years, meaning full enjoyment of the speedy internet connections without a substantial price hike. FiOS service speeds range between 50Mbps download speeds and 50Mbps upload speeds (remember, download and upload speeds are parallel with fiber-optic technology) and 500Mbps download speeds and 500Mbps upload speeds.

There is also 1Gig service to consider, but it's only available in select cities. Overall, the plans, for the most part, are affordable, especially when compared to services like Verizon FiOS and Comcast XFINITY (Both Verizon FiOS and Comcast XFINITY can be pricey when it comes to FiOS internet).

What about dial-up internet? Frontier offers dial-up internet, on the chance that you don't have high-speed internet available in your area.

All I can say is that Frontier Communications has vastly improved since 2016, overcoming rivals like Time Warner Cable with its incredibly fast service speeds.

Features & Perks

Frontier Communications offers dedicated high-speed internet service. What makes this unique from other providers is you have your own connection so you don't have to share it with others. When sharing, it can create lags in service since everyone is using the same connection.

In turn, Frontier's dedicated line means, in theory, you can stream movies, listen to music or even surf websites without fear of losing connection. For this reason, Frontier has an advantage on some of its cable internet counterparts.

Another great element to choosing Frontier's internet service is you don't have to worry about price hikes for the first two years. When you sign up for its internet service, you receive a 24-month promotional period price lock, ensuring the same low price you receive today you'll receive well into the future. You can also utilize promo codes to save! One promo code you can take advantage of is on the front page.

To keep costs low, Frontier offers you a free wireless router. Often, when you go with competing for internet providers like Time Warner Cable, you can pay as much as $10 monthly for the modem rental. By going with Frontier, you can save up to $120 annually in modem fees relative to what other competitors charge.

One of the biggest concerns when choosing WiFi service providers is its customer support. If you are like me, you want a company that offers support 24/7 which Frontier does. This shows its commitment to being there when its customers need it.

Another concern? Unfortunately, there are early termination fees to consider for Residential Frontier products. In fact, Frontier has a list of early termination fees for particular products. For instance, basic digital phone service may cost you up to $50 in early termination fees.

WiFi Security

A good companion to its internet services is Frontier Secure. This all-encompassing package includes software to fend off spyware and malware from harming your internet devices. In addition, you receive identity protection, secure storage of your files and pictures on cloud storage and more.

These features are not included in the cost of Frontier's internet service. However, you can take advantage of features such as cloud backup, identity and device protection for your computers for as low as $4.99 monthly, making it an affordable option to consider.

Overall, Frontier's internet service offers many of the perks you will find with competing providers such as security software and 24/7 tech support. What makes it more appealing is a dedicated connection and the fact you don't have to pay to rent a router. For more information and useful tips, check out our guide on how to secure your WiFi.

Related: How to Get Cheap Internet Service

Frontier Internet Speeds

Surfing the internet without fear of speed inconsistencies or service interruptions are two benefits to having a dedicated line similar to the one Frontier offers. At the same time, you still need good speed if you do many different things online. To provide context, here are common online behaviors and the download speeds each requires:

  • Surfing the web: 1 Mbps
  • Streaming video: 4 Mbps
  • Playing games online: 5 Mbps

Using this as a guide, it's important you first determine who in your household does what as it pertains to online behavior. If you have multiple people in your home who do online gaming you'll require more speed whereas if it's just you and you only surf the web and check email you can get away with having a slower download speed.

After looking at Frontier's internet offerings, its speed can be compared with what you will find with providers like AT&T U-Verse or Comcast XFINITY. Frontier offers FiOS internet speeds ranging from 50 to 1Gbps, which is fantastic if you only need to connect a few devices. If your home has more demanding internet needs, you'll require more speed, making Frontier an excellent option for you - well, depending on where you live.

Related: What's the Best Internet Provider for Gamers

Frontier Bundles

Frontier isn't like other providers in that it doesn't offer bundling services where you can pair the internet with cable television packages. However, it does offer home phone service, making it a good choice for you if you require both.

Here's a closer look at its most popular package offerings. We also have a comparison guide to Frontier's bundles here. Do note that after six months, the price will increase by a little bit, and it will remain at the new price for months seven through 24.

50/50Mbps FiOS + FiOS Video Custom Essentials

With this plan, you'll receive 50/50 speeds (great for Netflix and Amazon Prime streaming) and 78 channels. Even better is the free installation fee. Do note that with Frontier FiOS TV are three types of set-top boxes. There are the standard definition set-top box, the high definition set-top box, and the DVR set-top box.

75/75Mbps FiOS + FiOS Video Custom Essentials

If you require faster download speeds, Frontier does have another option available for you. This package is similar to the 50/50Mbps option (which is, again, great for Netflix and Amazon Prime streaming), except in this package you receive download and upload speeds of up to 75Mbps, making it a better option for households with multiple internet devices. Check out our guide on Internet and phone bundles.

50/50Mbps FiOS + FiOS Custom Video Essentials + Phone

This triple play package combines all of Frontier's offerings. You receive its internet service with download and upload speeds of up to 50Mbps, its phone service, and the essentials TV service. Similar to the other plans, you can lock in your price for two years.

50/50Mbps FiOS + FiOS Preferred HD + Phone

Need more television? You can opt for this triple play package, which grants you over 240 channels to flip through (you can view Frontier's channel lineup here). Alongside this service, you'll receive 50/50Mbps internet and home phone service as well.

COMPARE NOW: Frontier Internet Plans & Prices

Service Availability

You can use our handy zip code checker tool to determine if Frontier offers its internet services in your area. Or, you can check out the Frontier coverage map.

Frontier Customer Support

One of the best aspects of going with Frontier is its reps will be there to assist you anytime you need them to be. With 24/7 technical support, you can contact Frontier's customer service via phone with any questions you have. It also has a callback feature on its website where a rep will contact you if you don't want to wait on hold.

Furthermore, Frontier also has a live chat option on its website if you prefer to communicate this way. You can also email Frontier with service issues, billing questions and more.

Independent agencies tested Frontier's support and found it to be among the worst in the industry.

The American Customer Satisfaction Index rated Frontier at 56, giving it the lowest score among internet service providers. Even worse, Frontier had an 8.2 percent drop in customer satisfaction from last year to this year. This indicates its customers are becoming even more dissatisfied with its services and support.

On the Better Business Bureau, Frontier is not an Accredited Business, but it does have an F score. Trustpilot, a website that ranks companies purely from customer reviews, rates Frontier a 4.7/10. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.

I researched customer reviews of Frontier and found the American Customer Satisfaction Index is right on the money with its rating. Frontier customers stated when they contacted it the reps were unhelpful, provided poor information and didn't seem interested in assisting them.

Read more: Frontier Customer Reviews

Another problem with Frontier is its inconsistent internet service. A common complaint I found was customers saying Frontier's internet service would frequently go out and they had to have their routers replaced, and even then, it was a chore to receive a new one due to the poor customer service.

It's also clear from the problems documented online, coupled with the rating with the American Customer Satisfaction Index, Frontier is the worst for customer support, and that's saying something considering it is in the same class as Comcast.


Frontier offers some perks customers will enjoy such as 24/7 technical support, free rental of its WiFi routers and affordable internet plans. At the same time, it's important to highlight Frontier's many shortcomings. For instance, its support is the worst in the industry.

With this in mind, when you're searching for a new internet provider, you may want to keep Frontier off your list. If you can afford a higher bill, there are plenty of better options that service your area. To check out those providers, head on over to our buyer's guide to internet providers to see rankings, comparisons, and analysis.

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Frontier Internet Review FAQs

QHow Fast Is Frontier FiOS Internet?


Frontier FiOS offers high speed internet with speeds between 30 and 50 Mbps. The 100 percent fiber optic network delivers lightning-fast Internet at a guaranteed low cost.

QHow much does Frontier Internet cost per month?


Frontier Internet packages start at just $19.99/mo for speeds as fast as 10 mbps when bundled with home phone, or get an Internet-only plan beginning at just $34.99/mo.

QWhat states did Frontier buy from Verizon?


Frontier purchased Verizon's wireline assets in Arizona, Idaho, Illinois, Indiana, Michigan, Nevada, North Carolina, Ohio, Oregon, South Carolina, Washington, West Virginia and Wisconsin as well as some assets in California.

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