When looking for cheap internet providers, Frontier's internet service is a good choice to consider if you are seeking an affordable plan and don't require super fast download speeds. Let's take a closer look at its internet services and what it can offer you.
Frontier Internet Services
Frontier Communications offers dedicated high-speed internet service. What makes this unique from other providers is you have your own connection so you don't have to share it with others. When sharing, it can create lags in service since everyone is using the same connection.
In turn, Frontier's dedicated line means, in theory, you can stream movies, listen to music or even surf websites without fear of losing connection. For this reason, Frontier has an advantage on some of its cable internet counterparts.
Another great element to choosing Frontier's internet service is you don't have to worry about price hikes for the first two years. When you sign up for its internet service, you receive a 24-month price lock, ensuring the same low price you receive today you'll receive well into the future.
To keep costs low, Frontier offers you a free wireless router. Often, when you go with competing internet providers like Time Warner Cable, you can pay as much as $10 monthly for the modem rental. By going with Frontier, you can save up to $120 annually in modem fees relative to what other competitors charge.
One of the biggest concerns when choosing WiFi service providers is its customer support. If you are like me, you want a company that offers support 24/7 which Frontier does. This shows its commitment to being there when its customers need it.
A good companion to its internet services is Frontier Secure. This all-encompassing package includes software to fend off spyware and malware from harming your internet devices. In addition, you receive identity protection, secure storage of your files and pictures on cloud storage and more.
These features are not included in the cost of Frontier's internet service. However, you can take advantage of features such as cloud backup, identity and device protection for your computers for as low as $4.99 monthly, making it an affordable option to consider.
Overall, Frontier's internet service offers many of the perks you will find with competing providers such as security software and 24/7 tech support. What makes it more appealing is a dedicated connection and the fact you don't have to pay to rent a router.
Frontier Internet Packages
|Package||Download Speed||Monthly Price|
|Simply Fios 30/30||30 Mbps||$24.99|
|Broadband Max + Digital Phone Essentials||6 Mbps||$47.98|
|Simply Fios 50/50||50 Mbps||$49.99|
|Simply Fios 75/75||75 Mbps||$59.99|
|Broadband Max + Dish America Top 200 + Digital Phone Essentials||6 Mbps||$107.97|
When looking at Frontier's internet packages it became apparent it doesn't offer much in the way of plans. While most providers offer at least several packages with varying download speeds, Frontier only has one internet package available.
On one hand, this can be good if your plan is to just do basic online tasks such as checking email, surfing the web and streaming video with one or two devices. However, if you have more than two internet devices and you want faster speeds, Frontier might not be the best option if you are looking for the fastest internet providers.
The one internet plan it offers is its Simply Broadband Max plan. With this plan, you receive download speeds as fast as 6 Mbps, a free wireless router rental and a low monthly price that won't change for a year. With that said, its 6 Mbps download speed is lower than what other internet providers offer. Let me show you why this is important.
Frontier Internet Speeds
Surfing the internet without fear of speed inconsistencies or service interruptions are two benefits to having a dedicated line similar to the one Frontier offers. At the same time, you still need good speed if you do many different things online. To provide context, here are common online behaviors and the download speeds each requires:
- Surfing the web: 1 Mbps
- Streaming video: 4 Mbps
- Playing games online: 5 Mbps
Using this as a guide, it's important you first determine who in your household does what as it pertains to online behavior. If you have multiple people in your home who do online gaming you'll require more speed whereas if it's just you and you only surf the web and check email you can get away with having a slower download speed.
After looking at Frontier's internet offerings, its speed is well below what you will find with providers like AT&T U-Verse or Comcast. Frontier offers internet speeds ranging from 6 to 12 Mbps, which again isn't bad if you only need to connect a few devices. With that said, if your home has more demanding internet needs, you'll require more speed and Frontier won't be a good option for you.
Frontier Internet Bundles
Frontier isn't like other providers in that it doesn't offer bundling services where you can pair the internet with cable television packages. However, it does offer home phone service, making it a good choice for you if you require both. Here's a closer look at its package offerings.
Broadband Max + Phone
With this plan, you receive internet service with download speeds up to 6 Mbps, a free wireless router and fully featured phone service. Another perk of this plan is you receive a low monthly price that won't change for the first two years of service.
Broadband Ultra + Phone
If you require faster download speeds, Frontier does have another option available for you. This package is similar to the Broadband Max + Phone option, only in this package you receive download speeds up to 12 Mbps, making it a better option for households with multiple internet devices. For more information about Internet and phone bundles, check out our handy guide on the topic.
Broadband Ultra + Phone + Secure
This package combines all of Frontier's offerings. You receive its internet service with download speeds of up to 12 Mbps, its phone service and its security package. Included in this package are identity and device protection and secure cloud storage. Similar to the other plans, you can lock in your price for two years.
Frontier Internet Availability
Frontier is a somewhat old school in how it helps its customers sign up for service. While you can visit its website to learn more about its internet service, you must contact its customer service line to see if you live in an area where Frontier services. If you do, a rep can go over the internet plans and prices available to you.
You can also use our handy zip code checker tool to determine if Frontier offers its services near you.
Frontier Internet Plans and Prices
Frontier doesn't offer much in the way of internet plans when compared to other service providers. Take a look at some of its internet plans and prices compared against your budget to determine if Frontier is right for you. If you're looking for the best internet deals on data and speed, you might have to spend a little extra.
Frontier Internet Customer Support
One of the best aspects of going with Frontier is its reps will be there to assist you anytime you need them to be. With 24/7 technical support, you can contact them via phone with any questions you have. It also has a callback feature on its website where a rep will contact you if you don't want to wait on hold.
Furthermore, Frontier also has a live chat option on its website if you prefer to communicate this way. You can also email Frontier with service issues, billing questions and more.
Independent agencies tested Frontier's support and found it to be among the worst in the industry.
The American Customer Satisfaction Index rated Frontier at 56, giving it the lowest score among internet service providers. Even worse, Frontier had an 8.2 percent drop in customer satisfaction from last year to this year. This indicates its customers are becoming even more dissatisfied with its services and support.
On the Better Business Bureau, Frontier is not an Accredited Business with an F score. Trustpilot, a website that ranks companies purely from customer reviews, rates Frontier a 4.7/10. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.
I researched customer reviews of Frontier and found the American Customer Satisfaction Index is right on the money with its rating. Frontier customers stated when they contacted it the reps were unhelpful, provided poor information and didn't seem interested in assisting them.
Another problem with Frontier is its inconsistent internet service. A common complaint I found was customers saying Frontier's internet service would frequently go out and they had to have their routers replaced, and even then, it was a chore to receive a new one due to the poor customer service.
It's also clear from the problems documented online, coupled with the rating with the American Customer Satisfaction Index, Frontier is the worst for customer support, and that's saying something considering it is in the same class as Comcast.
If you have been or are a Frontier customer, feel free to share your experience with us by filling out the review section at the bottom of this screen.
Frontier Internet Deals
Frontier is different from many providers because it has limited internet plans to offer its customers. The best way to receive a deal from it is to see which promotions it has available where you might be able to receive perks such as free installation.
If you require faster internet speeds, then I recommend going with a bundled service, if you also want a home phone. Not only will you receive faster download speeds, you can lock in your price for the first two years with a bundled plan.
Frontier Internet Review Recap
Frontier offers some perks customers will enjoy such as 24/7 technical support, free rental of its WiFi routers and affordable internet plans. At the same time, it's important to highlight Frontier's many shortcomings. For one, its internet speed offerings are below par relative to the speeds you receive from most other internet providers. Two, its support is the worst in the industry. With these things in mind, when you search for the best internet providers I would suggest you keep Frontier off your list.