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HughesNet Reviews

HughesNet user reviews & ratings

HughesNet User Reviews

Not RecommendedData cap and slow speeds Data cap

During the holidays we mine to watch movies 1/4 and we have already reached our data cap. Bought I nice TV to watch HD but can’t because it uses all our data. I’m paying the highest amount Nd for what?

Not RecommendedAvailable in remote locationsConnection and service

We live in an area where high speed internet was not available when we first arrived, so we got HughesNet internet to fill the gap--it seemed to be the most highly rated dish internet service. In hindsight, we should have just paid the extra fees for unlimited phone data/hotspot connections, because the internet from HughesNet was patchy and slow, even during "fast" periods. The worst part of our experience, though, was upon attempting to end our service after almost two years of being on-time customers. Unbeknownst to us, when you cancel your HughesNet, they expect you to return a part of the satellite dish that *a professional* installed **on your roof**. If you fail to do this, you incur almost $400 in extra fees. In our case, we did venture onto our roof, once we found a friend with a ladder high enough and safe enough to make the attempt, and returned the requested part. However, we were then informed by HughesNet that there is apparently a "108 day" rule, where if you return the part after 108 days, you forfeit your $400. Never mind that you performed their extremely unsafe request and climbed onto your roof to retrieve their equipment, never mind that they now have this equipment in their inventory, never mind that you may have done this within 113 days, and never mind that you were never once informed about the 108 day policy. They are keeping your $400. Frankly, I am appalled at such a company policy. I will never again consider HughesNet as a viable option, and I would never recommend to anyone that they should go with this service for their internet. Please, save your time, money, and safety and choose unlimited data through your phone service provider.

Not RecommendedThere is nothing good about Hughesnet. Thieves Lies, unreliable

Upgraded system 3 times, always promising a fix to their dysfunctional service. Ended up paying more for less each time. Gen5 was the worst. They don’t have the bandwidth to support their customer base. Good luck streaming anything in the evening or on the weekend, they simply cannot support it. Spent 20 hours on the phone with them one month looking for resolution. Should have been on their payroll, yet I would never work for such a dishonest and dysfunctional company. Save your time and money and don’t even think about wasting either on this company. They need to be sued and shut down.

Not RecommendedI can check email... sometimesNowhere near the advertized speeds.

Dear Hughesnet,

I have been your customer since 2012. Satellite was my only option at that time and you were allegedly the "best"... and slow internet was better than none at all.

I was an early adopter of Gen 5 immediately after the launch of EchoStar XIXI, and that was awesome...temporarily.

Initially, before everyone else jumped on, the speeds were fast and consistent. Unfortunately that is no longer the case. Now your speeds fluctuate wildly making streaming video annoying and nearly impossible. More troubling are the slow page load speeds for normal websites.

My current page load speed in seconds

ap news: firefox 9.91 chrome 16.4

BBC: firefox 21.5 chrome 21.0

CNN: firefox 12.8 chrome 24.7

myhughesnet: firefox 18.8 chrome 24.3

msn: firefox 11.6 chrome 33.1

It is 12:30 in the afternoon here with some sun and no precipitation, and Wichita is partially sunny. You cant blame this on the weather. ;)

I have wasted countless hours on the phone with your outsourced tech support who are coached to blame the problem on the weather (or anything except too many customers on line). I feel so sorry for them. Forced to interact with your angry and disappointed customers, they patiently put up with all the hostility that is meant to be directed at you. What a horrible way to earn a living. By the way... please give them all a raise. They deserve it.

I'm escalated to your upper tier tech support on a regular basis, but they can't seem to find or fix the problem either. (at least they don't try and blame the weather) I have had you out to my house on numerous occasions to troubleshoot, but you never find any problem here. Its not my dish's view of the sky, nor it's signal strength. It's not my cable connections, nor the any of my hardware.

Weird, right? < ---- heavy sarcasm

It's you... not me. I believe that you have, yet again, oversold your bandwidth. Too many people using your network all at once.

Or possibly you simply exaggerate the capabilities of your system to sell more subscriptions. Telling us "All Service Plans Include:25 Mbps download speeds, 3 Mbps upload speeds*" but then at the bottom the * reads "Actual speeds may vary and are not guaranteed." Wait. what?! Ohhhhhhhh I see now. I've been conned.

Whatever the REAL cause, your service has been and continues to be slow, erratic and undependable. I pay in excess of $1800 a year for service that is no better than dial-up.... and often much much worse.

Your deeply unhappy customer,

T Warne

Not RecommendedI have some internet access S L O W SPEEDS. HIGH price.

Dear Hughesnet,

I have been your customer since 2012. Satellite was my only option at that time and you were allegedly the "best"... and slow internet was better than none at all.

I was an early adopter of Gen 5 immediately after the launch of EchoStar XIXI, and that was awesome...temporarily.

Initially, before everyone else jumped on, the speeds were fast and consistent. Unfortunately that is no longer the case. Now your speeds fluctuate wildly and streaming video annoying and nearly impossible. More troubling are the slow page load speeds for normal websites.

My current page load speed in seconds

ap news: firefox 9.91 chrome 16.4

BBC: firefox 21.5 chrome 21.0

CNN: firefox 12.8 chrome 24.7

myhughesnet: firefox 18.8 chrome 24.3

msn: firefox 11.6 chrome 33.1

It is 12:30 in the afternoon here with some sun and no precipitation, and Wichita is partially sunny. You cant blame this on the weather. ;)

I have wasted countless hours on the phone with your outsourced tech support who are coached to blame the problem on the weather (or anything except too many customers on line). I feel so sorry for them. Forced to interact with your angry and disappointed customers, they patiently put up with all the hostility that is meant to be directed at you. What a horrible way to earn a living. By the way... please give them all a raise. They deserve it.

I'm escalated to your upper tier tech support on a regular basis, but they can't seem to find or fix the problem either. (at least they don't try and blame the weather) I have had you out to my house on numerous occasions to troubleshoot, but you never find any problem here. Its not my dish's view of the sky, nor it's signal strength. It's not my cable connections, nor the any of my hardware.

Weird, right? < ---- heavy sarcasm

It's you... not me. I believe that you have, yet again, oversold your bandwidth. Too many people using your network all at once.

Or possibly you simply exaggerate the capabilities of your system to sell more subscriptions. Telling us "All Service Plans Include:25 Mbps download speeds, 3 Mbps upload speeds*" but then at the bottom the * reads "Actual speeds may vary and are not guaranteed." Wait. what?! Ohhhhhhhh I see now. I've been conned.

Whatever the REAL cause, your service has been and continues to be slow, erratic and undependable. I pay in excess of $1800 a year for service that is no better than dial-up.... and often much much worse.

Your deeply unhappy customer,

T Warne

RecommendedGood serviceSpeed could be faster

My wife and I don't stay in the city limits of the county which I live in. We like Hugesnet because we get zero service on our cell phones but we all have the Internet to use which is great. 49 bucks a month as opposed to 100 bucks a month is a pretty good deal and then I didn't have to pay for the equipment.

RecommendedFast satellite internetnone

Outstanding customer service. The technician was friendly. He called me when he was on the way and told me the GPS said he would be at my home in 40 minutes. That is such a better time window compared to the traditional four hour block other companies give you.

RecommendedReliable and steady servicenone

Hughes Net is hands down the best service I have experienced with getting new internet. Sign-up was effortless and the customer svc is exactly what it should be-ppl with good attitudes that are excited to help and get the job done.

RecommendedSet up was fastnone

Customer serves operator was friendly, and explained all the serves options available for my area. He ensured that I had all available promotional discounts currently offered, which allow for 0 upfront fees, and free installation of equipment.

RecommendedHappy so farMy Black Friday discount wasn't true.

My chat with the marketing representative was great. All my immediate questions were answered and I felt I had been told the truth. Right now I'm off to a good start with Hughesnet. I expect to keep it that way. all I ask is to be treated fairly.

RecommendedInternet serviceNone

I have been recommended Hughesnet to everyone since signing up with them 6 months ago. All of the reps I have spoken to have been very knowledgeable and friendly. With quick installation and set up and a great internet service what more could you want?!

RecommendedGreat value packagesLeft on hold for a long time

Apart from great customer service, the prices are also some of the cheapest out there! The rep I spoke to went through all of the options I had in my area and found me the best deal, which has saved me about $30 a month!

Not Recommendedthere are NO pros to using this company or serviceHorrible service and NOTHING that was advertised h

This company should be ashamed of themselves. They mislead their customers into contracts and do not deliver ANYTHING promised. Their customer service is horrible at best. Never have a I been so disappointed in ANY company like HughesNet. I feel like these guys should be sued for false advertisement...

RecommendedEasy sign up and customer serviceNone

Fantastic service from Hughesnet! Easy sign up, installation quick and easy and the customer service is on of the best I've experienced.

Not RecommendedNoneThiefs

I have been a member since 2012 and I have NEVER had a good experience with Hughes in any way - their customer service reps are rude, do not speak English well, can no offer solutions without passing and holding. I have spent at least 3 hours EVERY month since I have been a member with issues ranging from data loss (I live in the middle of absolutely no where in a canyon without any neighbors for 1/2 mile and NO one can steal my data). I have purchased tokens, been charged for them and they have NOT appeared in my token bank - I called and they argued with me saying they were added - and I checked before and after purchase - they were not added. I have had crazy data loss - I have NOTHING connected to my wireless network except for my computer which is turned off at night and I wake up in the am and there will be gigs missing. I have called and they can't explain it - they say === yes, there is no way that much data can even be used that quickly - then NOTHING - no help - zero. I decided to do a trial with a Verizon hot spot with my phone considering to drop Hughes net. I set it up so everything I did on Hughes net was also done on Verizon at the same time - I went through 16 - yes SIXTEEN gigs of data while the same period of time I lost 2 - TWO gigs of data no Verizon. I thought I was hostage by Hughes Net because I am in the country and my internet options are almost non-existent until someone told me to try a hot spot. I have used 3 gigabytes of data 12 days into my hot spot without Hughes - I would have already gone through at least 20 gigs of data during this time on HN. Also my free data on Verizon is much faster than the pay for data on Hughes net - before I dropped HN I ran out of data on Verizon just to see what I would get if I went over and I was shocked to compare speeds side by side and overage free Verizon was much faster. - I also did not want to give HN anything when I left, so I ran all of my token data out and went into HN safety browsing - and it was NO slower than my normal browsing. If you are considering signing on -think twice 0 try ANYTHING else. If you are on - try a hot spot - it will be cheaper. I threw tons of money away to the thief called Hughes net.

RecommendedFriendly and helpful customer repNone

Hughesnet customer service reps are really friendly and will explain everything to you and what is available. Quick installation and top service!!

Not RecommendedSpeed is as advertisedWatch out for hidden charges

I've only been signed up to Hughesnet for a few months and already my payment has increased by $30. When I called the customer support they just said this was for the equipment supplied, which was not mentioned to me when signing up.

RecommendedSpeed and service greatBe casreful of what sales reps are trying to sell

Even though there were a lot of negative reviews I decided to sign up to Hughes net and give them the benefit of the doubt, and I'm glad I did. They offer the best service, it may not be for everyone, but it works well for me. I would just say to read all the details throughly on the package you are signing up for, don't just go by what the represenatative is trying to sell you.

Not RecommendedNo prosMisleading information

HughesNet has a limit on MB per month. Very misleading about the limitations when they are offering you the service.

Not RecommendedLots of free stuff on signing upSlow speeds

When I signed up in July last year they offered me loads of free stuff and discounts and they sold it to me there and then. A month later I realise too late that it was all sales speech and the speeds are ridiculously slow and when I tried to call the technical support over an issue I was on the phone to them for an hour before they came up with a solution.

HughesNet Specs & Info

HughesNet Specs
Services:Internet/Voice
States Covered:50 states
Population Covered:308.7M
Connection Type:Satellite
Internet Speeds:25Mbps
Modem:Included
Data Caps:10GB - 50GB
TV Channels:None
On Demand Library:N/A
4K Channels:N/A
Contract:2-year

HughesNet Company Info

Company Name:Hughes Network Systems, LLC.
Founded:1971
Headquarters:11717 Exploration Lane, Germantown, MD 20876 USA
Employees:1,001 - 5000
Customer Service:24/7
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter

Get HughesNet Now: CALL (844) 684-5427