HughesNet, which was established as a satellite Internet service provider since the mid-1990s, has become a big name in the world of satellite Internet, building on its strong and lengthy reputation.
Of course, the rural area provider has competitors like Viasat to worry about, and that's why it's vying for your attention, with deals and other perks. Of course, the trouble with competition for consumers is selecting the satellite dish provider that's right for you.
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Inside this guide, you'll find the important details regarding the HughesNet internet plans, including the internet connection speeds, the Hughesnet customer service, the tools and apps, and more. Hopefully, by the time you finish this guide, you'll know whether or not HughesNet satellite internet is right for you.
In This Guide
HughesNet Internet Plans
There are plenty of HughesNet internet plans for you to choose from, especially since the satellite dish provider has unveiled the Gen5 technology. And you know what Gen5 means? That's right, faster high-speed internet.
However, this means that the previously available HughesNet satellite internet plans have been changed. Now all of the purchase options include 25 Mbps download speeds and 3 Mbps upload speeds. So how do the purchase options differ then? Well, you're instead paying for the data cap, which ranges between 10 and 50 GB.
What's also included in these high-speed internet plans?
Built-in WiFi, meaning that you can connect your home wirelessly, no hard data limits, meaning that once you exceed your data cap, you won't be cut off or charged more but instead face reduced speeds, video data saver, meaning that you can watch more videos while using less data, bonus zone (50 GB of free data between 2 AM and 8 AM, when internet congestion is less likely to occur), and free standard installation, though this can be a limited time offer.
Overall, these internet access plans are fantastic if you happen to live in a rural area where only dial-up internet (and dial-up internet is just not feasible in today's society) is available and have a clear view of the southern sky. Let's delve into each quickly.
- HughesNet 10 GB: This service plan is perfect for a single person or two who indulges on the internet.
- HughesNet 20 GB: This is best for a small family or a group of friends.
- HughesNet 30 GB: This service plan is ideal for the modern family, who enjoys streaming constantly and downloading large files.
- HughesNet 50 GB: This data cap is great for those who enjoy using the internet constantly (though it still feels a little limited compared the 1 TB caps Comcast XFINITY internet incites).
The amount of data allowance you get will depend on the package you opt for. With the entry package, the allowance is 10GB but you also get another 50GB of bonus data to use between 2 AM and 8 AM, when there is no internet congestion. There is also an option to purchase more data in blocks should you need to.
Read More: Check out our guide to rural internet.
HughesNet Internet Speeds
HughesNet offers a choice of satellite internet packages, with all packages offering download speeds of up to 25 Mbps. As is the case with most satellite services, you may experience latency that can impact the ability to engage in activities such as heavy gaming.
However, for day to day use and browsing, the speeds offered are perfectly sufficient. The amount of data allowance you get will depend on the package you opt for.
Key Considerations of HughesNet Internet
HughesNet's services have therefore evolved over the years and the provider now offers pretty impressive satellite internet speeds via its Gen5 service. The provider, while not among the best internet providers available, also offers various contact methods for customer service, with around the clock tech support, online assistance, and even live chat support.
HughesNet's services have therefore evolved over the years and the provider now offers pretty impressive satellite internet speeds via its Gen5 service. The provider also offers various contact methods for customer service, with around the clock tech support, online assistance, and even live chat support.
Read More: HughesNet is featured on our list of the top satellite internet providers.
Among all the providers of satellite internet service, what HughesNet stands out with is their commitment to offering competitive prices, fast speeds with their Gen5 service, and mass availability regardless of how remote your location may be.
Gen5 technology is especially appealing because it provides some of the fastest download speeds around when it comes to satellite internet, so shopping, chatting, watching video clips, and downloading music can be done without frustration and total convenience. However, if you do purchase any of these plans, you must commit to a 24-month contract, or you'll face an early termination fee. And for the first 90 days, the early termination fee will be high - $400 to be exact.
As one of the most experienced and trusted names in the industry, HughesNet provides internet services are operated through more than 2.5 million systems, in over 100 different countries.
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HughesNet Customer Support
HughesNet offers their customers several options for communication: phone, email, and online chat. Support via phone is accessible 24 hours daily, 7 days per week. The chat will connect you to a representative instantly to resolve issues. Email support should be used for less dire circumstances, as one can expect a response within 24 hours.
HughesNet customer reviews and company reputation are two great ways to determine whether or not you might enjoy a HughesNet internet package. On the Better Business Bureau, HughesNet is an Accredited Business with an A+ score.
Trustpilot, a website that ranks companies purely from customer reviews, rates HughesNet a 0.5/10. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.
Tools and Apps
- If you are located in a rural or suburban locale, HughesNet is a legitimate option for those in search of a reliable and fast satellite internet provider and only have the option of dial-up internet access. If you have an unobstructed view of the southern sky, their service should work for your any of your typical needs.
- HughesNet Gen5 offers a leading innovation in satellite internet with their 5th generation high-speed technology, and it is a serious high-speed option for those looking for the best performance with satellite.
- HughesNet's website is extremely in-depth and offers a generous amount of information geared towards informing and educating the consumer.
Related: Looking for bundles? You should take a look at these TV and internet bundles.
To sum up, HughesNet does offer very decent speeds even with its base package, which is ideal for those who just want to browse and perform day to day online activities. However, with no bundles available it may not be the most convenient option for consumers, although it could prove ideal for those who want a standalone satellite internet.
HughesNet is a great option for those in the market for satellite internet providers. While they have not received the highest rating for their customer service, in so many ways they offer a great product, at an exceptional price.
Their Gen5 service is an exciting option for speedy internet, and it's a highly innovative choice as an option for those in rural, remote or off-the-grid areas.