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Verizon FiOS Internet Reviews

Verizon FiOS user reviews & customer ratings

Verizon FiOS
Average Customer Rating29 User Reviews
User Rating Distribution
5 Stars6
4 Stars8
3 Stars6
2 Stars1
1 Star8
0 Stars0

Verizon FiOS User Reviews

Not Recommendedmostly works.price goes up up up, From $30 to $64 so far.

Had free dialup access until Verizon forced "upgrade" to optical cable, which destroyed dialup access and leaves me with no service during outage.

Not RecommendedNothing anymore Too expensive. Unreliable internet and phone

When I first got my bundle 10 yrs ago I paid $70 for landline and DSL internet. Then they switched to fiber optics and I pay $123 month, my landline hangs up on calls and my internet speed was lowered to 25/25 and it doesn't hold a strong signal so my Smart TV and Echos won't work. And I needed to purchase a WiFi extender to get my signal to the other end of a very small ranch style house.

Recommendedaccessibility to customer servicetoo expenisive

too expensive, unlike the box which doesn't have a clock

Not RecommendedNothing goodCustomer service, if you can reach them

It took me a couple of weeks to get customer service. I finally had to go through my mother's accout to reach them.

Not Recommendednothingforced change

nasty customer service

Not RecommendedNothingHorrible customer service and tech support.

Waited all day for an install to only be told that they can’t make it out. Now I have to wait until idk when for a simple home phone connection.

Not RecommendedThe extremely high prices. How they now found overThey are not yet charging me for the wire that go

Digital blocks removing g my pictures. Having channels in my plan yet Verizon says they are not in my package but I have Ultimate can't get Cinamax of any of the maxed

Not Recommendedwireless networkoutrageously high rates for basic home phone

dropping Verizon DSL forces me to "unbundle" and end up paying as much as if I had kept the DSL.

RecommendedOver the phone serviceIn store collections

The sign up was a pleasure and the sales rep was knowledgable and really helpful. However trying to collect my equipment which I chose to install myself was a nightmare. Total difference between in store reps and over the phone.

RecommendedFast InstallationNone

Both sign up and installation was quick and easy with friendly reps.

RecommendedGood deals for new customersPrice increases

When we first signed up to Verizon Fios it was fantastic, saved us a lot of money each month and the package was great. A few years down the line and the service we get is temperamental and the price has increased and there is no was to reduce it.

RecommendedEasy to sign upNone

My installation was booked in really quickly and the rep I spoke to found the perfect plan for me, cheaper then my current provider and hopefully the speed will live up to expectations!

RecommendedGreat packages optionsHassle calls to upsell

I love the service I have with Verizon Fios, but I am constantly getting calls from them trying to upsell me stuff, if I want it I will call you!

RecommendedCustomer service and supportPackages are to expensive

Verizon have a very good customer service team and there is always someone on hand if you need help and their service is always reliable, but the prices they charge are far too expensive.

RecommendedEasy to sign upNone

My installation was booked in really quickly and the rep I spoke to found the perfect plan for me, cheaper then my current provider and hopefully the speed will live up to expectations!

RecommendedOver the phone serviceIn store collections

The sign up was a pleasure and the sales rep was knowledgable and really helpful. However trying to collect my equipment which I chose to install myself was a nightmare. Total difference between in store reps and over the phone.

RecommendedFast InstallationNone

Both sign up and installation was quick and easy with friendly reps.

RecommendedKnowledgable sales repsNone

The sales rep listened and helped find a plan that suits me perfectly and is at an affordable price.

RecommendedTechnical supportNone

Technical support are fantastic. When I was having issues with my internet they sent someone out the next day and also talked me through fixes over the phone, it took a couple of days but now it is running better then before.

RecommendedTechnical supportNone

Technical support are fantastic. When I was having issues with my internet they sent someone out the next day and also talked me through fixes over the phone, it took a couple of days but now it is running better then before.

RecommendedKnowledgable sales repsNone

The sales rep listened and helped find a plan that suits me perfectly and is at an affordable price.

RecommendedGreat packages optionsHassle calls to upsell

I love the service I have with Verizon Fios, but I am constantly getting calls from them trying to upsell me stuff, if I want it I will call you!

RecommendedGood deals for new customersPrice increases

When we first signed up to Verizon Fios it was fantastic, saved us a lot of money each month and the package was great. A few years down the line and the service we get is temperamental and the price has increased and there is no was to reduce it.

RecommendedCustomer service and supportPackages are to expensive

Verizon have a very good customer service team and there is always someone on hand if you need help and their service is always reliable, but the prices they charge are far too expensive.

Not RecommendedNoneService, equipment and customer care

The people working for Verizon are MORONS and the company is a piece of garbage. Apart for providing sub-par service and junky equipment while charging you an arm and a leg for it all, they cannot even perform a simple task as qualifying a new construction home in a new development for service. We purchased a new construction home in a new development. Three weeks ago I called Verizon Fios to ask them to find out of our new construction home in a new development qualifies for service. After being on the phone for an hour with some idiot guy, he says to me I am all set and yes my property does qualify for service at which point we scheduled an installation. Yesterday was the day of installation. I took the full day off (I get paid by the hour not salary) cause they said installation on a home that has never had Verizon could take between 4 to 6 hours. That's all fine and dandy. The Verizon contractor comes by on time and the poor guy was on the phone for an hour with Verizon reps and looking around the property in the heavy rain so he figure things out. Finally he tells me he cannot install Verizon Fios on my property because Verizon never installed any fiber optic cables in this new development and therefore my property should have never been qualified for service. I am done with these idiots. Bad service, bad equipment and completely incompetent customer service people. What a waste of time and money. You guys are absolutely pathetic to have customer service reps lie to customers about qualifying a property like that. And yet that Verizon Fios rep that set my appointment and lied to me about my property qualification is still employed by Verizon and he will make the same mistakes on other poor customers. Pathetic!!! You are not even worth one star!!!

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Verizon FiOS Internet FAQS

How much does Verizon FiOS Internet cost a month?

Verizon FiOS Internet prices start at $39.99 per month. The pricing varies depending on your area, the download speed, and whether you bundle it with other services.

Is Verizon FiOS Internet available in my area?

To check if Verizon FiOS Internet is available in your area, you can use our Internet provider by zip code tool.

Is Verizon FiOS Internet cheaper if you bundle it with TV or landline?

Yes. Verizon FiOS bundle deals offer better overall value if you buy more than one service.

Does Verizon FiOS Internet service include WiFi?

Yes. Verizon FiOS Internet service includes WiFi.

What Internet speeds does Verizon FiOS offer?

Verizon FiOS offers Internet speeds from 100 Mbps - 940 Mbps. The speed you actually recieve will depend on your area and the plan you choose.

How do I get a Verizon FiOS Internet discount?

Always compare Internet deals from multiple providers to ensure you get the best deal. When you call to order Verizon FiOS Internet, always ask if they have any special deals or promotions running. Also, if you bundle Verizon FiOS Internet with other services you will always get better overall value for money.

Verizon FiOS Specs

Services:TV/Internet/Landline
States Covered:9 states
Population Covered:34.4M
Connection Type:Fiber & DSL
Internet Speeds:100Mbps - 1000Mbps (varies by area)
Modem:Included
TV Channels:485+
On Demand Library:140,000+
4K Channels:Yes
Contract:2-year

Verizon FiOS Company Info

Company Name:Verizon
Founded:1983
Headquarters:One Verizon Way Basking Ridge, NJ 07920
Employees:10,000+
Customer Service:1 (800) 837-4966
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
Call Verizon FiOS now: (888) 512-1582