If you're moving or dissatisfied with your current internet service provider, then you're probably on the lookout for a new internet service provider. In your area, Verizon FiOS and Optimum Cable might be offered, so you could very well be making a decision on which provider would suit you best.
So between Verizon FiOS and Optimum Cable, which would be the better of the two? I am here to help you investigate the two internet service providers and steer you toward your desired provider, beginning with an overview of Verizon FiOS.
Optimum vs Verizon FiOS
|Data Points||Verizon FiOS||Optimum|
|Fastest Speed Available||Up to 500 Mbps||Up to 100 Mbps|
|ACSI Customer Service Rating (2016)||73/99||69/99|
|Connection Type||Fiber Optic||Cable|
Verizon FiOS Overview
Verizon FiOS already offers an advantage over Optimum by providing fiber optic internet. With the network, users experience lower latency and higher speeds.
However, while Optimum's Cablevision is relying on old cable technology, the provider is looking to deploy fiber connections for all Optimum customers, beginning in 2017. These fiber connections will be capable of delivering speeds of up to a whopping 10 Gbps, more than what FiOS currently offers. So for now, FiOS carries an edge over Cablevision. Furthermore, FiOS offers no data cap whatsoever, so you can download and upload any file, no matter the size and frequency.
Best of all, FiOS offers the best customer service in the industry, even if the industry is notorious for poor customer service. Nevertheless, the service boasts an American Customer Satisfaction Index score of 73, which is nine points higher than the industry average of 64.
Is Verizon FiOS Right For You?
You should adopt FiOS if you:
- Would like the best customer service in the industry.
- Don't care for data caps, no matter the size of the cap.
- Work from home and desire stability in your data connection.
- Are a heavy-usage gamer or video and music streamer.
- Are a cord-cutter and use services such as Netflix, Sling TV, or PlayStation Vue.
Verizon FiOS Coverage Map
Unfortunately, Verizon FiOS only covers nine states and 14 total areas, with the most extensive coverage blanketing Pennsylvania, New Jersey, and New York.
Optimum Cable Overview
If you happen to live in any the areas that Optimum covers, then you should know that the service offers four different high-speed internet tiers, ranging from 60 Mbps download/25 Mbps upload to 300 Mbps download/35 Mbps upload speed, though supposedly, you can call customer service to put in a request for more speed. There is a perk included with Optimum Cable's packages: all tiers come equipped with a free smart router and internet protection from McAfee.
Concerning customer service ratings, Cablevision is right behind Verizon FiOS with an ACSI score of 69, a 13 percent gain over the previous year, so you'll receive decent customer service if you decide to join Optimum.
Is Optimum Right For You?
You should consider Optimum Cable if you:
- Desire a vast array of programming options, including international programming
- Would like no data caps
- Like speed, but don't care to have the fastest connection
- Save costs with a free smart router
- Would like free hotspot access
Optimum Cable Coverage Map
Optimum Cable, while a good option for many, is unfortunately limited to four states: New York, Connecticut, New Jersey, and Pennsylvania. That means that FiOS, while limited to nine states, covers more area than Optimum Cable. Nevertheless, it is a good idea to check to see if Optimum is available in your location.
Prices Between Verizon FiOS and Optimum Cable Internet Plans
Verizon FiOS internet brings you incredibly fast speeds via an optic fiber. The slower-tiered speeds, while by no means slow, are far more affordable than the speedier options available.
Overall, FiOS is a great value for your dollar, but only until you reach the 150 Mbps tier. Unfortunately, there is a rapid increase in price between the 150/150 and 300/300 tiers, from $69.99 to $169.99. And for the 500 Mbps tier? $269.99. So if you're a personal user, you may want to stave off from the 300 Mbps and 500 Mbps tiers. Most likely, you'll need no more than the 150 Mbps download and upload speeds.
Optimum internet features different pricing in comparison to most providers. The base price to use Optimum's internet service is $59.95 monthly, though you will be charged between $4.95 and $55 extra, depending on your desired speed.
So if you opt for the 300/35 Mbps option, you will be paying $114.95, excluding taxes and other service fees. With the free modem, you are saving more money, so if you're aiming for faster download speeds at lower prices - unless you're concerned about the upload speeds - then you should consider Optimum Cable. That being said, you'll receive a better bargain with Verizon FiOS if you opt for anything lower than the 200 Mbps download tier.
Optimum Cable vs Verizon FiOS
Price and value are strong influences on deciding whether to join Verizon FiOS or Optimum cable, but there are other factors to consider, such as the customer service score and the speeds you'll truly receive compared to what is advertised.
So what can be gathered from the data at the beginning of the comparison is that while Verizon FiOS offers speeds up to 500 Mbps and boasts the highest ACSI score available in the industry, its actual speed vs. advertised speed percentage is lower compared to Optimum Cable, meaning that you are earning more for your dollar with Optimum Cable than Verizon FiOS. That being said, the particular data point is rather inaccurate, as the 50 Mbps option no longer exists; unfortunately, the data was measured in 2015 by the FCC. So while the actual speed vs. advertised speed isn't exactly as reliable, the ACSI score most certainly is. Optimum Cable has the second-best scores in the industry, just five points above the industry average of 64.
Verizon FiOS or Optimum Cable - Which Is Better?
It's a tough battle between Verizon FiOS and Optimum Cable. While Verizon FiOS offers speedier packages, more reliable customer service, and better pricing at slower tiers, Optimum Cable provides customers with a better bargain at faster tiers, complete with a free modem and better-than-average customer service. Furthermore, Verizon FiOS' coverage is more extensive, blanketing over nine states, compared to Optimum Cable's coverage, which is limited to four states. Personally speaking, if I'm hunting for faster speeds (above 150 Mbps) and if it available in my area, then I would commit to Optimum Cable. Otherwise, it's best to go with Verizon FiOS.
Then again, the game may change next year, when Optimum Cable implements its own fiber optic service. Unfortunately, that's a matter of waiting.