If you're moving or dissatisfied with your current internet service provider, then you're probably on the lookout for a new internet service provider. Verizon FiOS and Optimum Cable might be offered, so you could very well be making a decision on which provider would suit you best.
So between Verizon FiOS and Optimum Cable, which would be the better of the two?
I am here to help you investigate the two internet service providers and steer you toward your desired provider. Inside this guide, you'll find overviews of the both Verizon FiOS and Optimum, including the coverage map, internet service, and more. Hopefully, by the end of this guide, you'll be able to make an informed decision as to who wins the Verizon FiOS vs Optimum battle.
In This Guide
Optimum vs Verizon FiOS Comparison
|Data Points||Verizon FiOS||Optimum|
|Fastest Speed Available||Up to 500 Mbps||Up to 100 Mbps|
|ACSI Customer Service Rating (2016)||73/99||69/99|
|Connection Type||Fiber Optic||Cable|
Verizon FiOS Overview
Verizon FiOS already offers an advantage over Optimum by providing fiber optic internet. With the network, users experience lower latency and higher speeds.
However, while Optimum's Cablevision is relying on cable technology, the provider is looking to deploy fiber connections for all Optimum customers, beginning sometime in 2017. These fiber connections will be capable of delivering speeds of up to a whopping 10 Gbps, more than what FiOS currently offers.
So for now, FiOS carries an edge over Cablevision. Furthermore, FiOS offers no data cap whatsoever, so you can download and upload any file, no matter the size and frequency.
The FiOS bundles from the fiber-optic network company are nothing to scoff at either, especially the triple play bundle. With the Triple Play bundle, you can receive 150 Mbps internet speeds, plus Custom TV (which is highly flexible and thus more desirable) and unlimited home phone service, all at an affordable price - well, during the two-year agreement, anyway. After that, it will be a bit more expensive. As the cherry on top, you can access your Verizon FiOS service from your mobile device.
Best of all, FiOS offers the best customer service in the industry, even if the industry is notorious for poor customer service. Nevertheless, the service boasts an American Customer Satisfaction Index score of 73, which is nine points higher than the industry average of 64.
Related: We also have you covered if you're looking for Verizon FiOS programming packages.
Is Verizon FiOS Right For You?
You should adopt FiOS if you:
- Would like the best customer service in the industry
- Enjoy multi-room DVR
- Don't care for data caps, no matter the size of the cap
- Work from home and desire stability in your data connection
- Are you a heavy-usage gamer or video and music streamer
- Are you a cord-cutter and use services such as Netflix, Sling TV, or PlayStation Vue
- Desire parental controls
Related: These streaming sites will save your wallet while providing you with loads of content.
Unfortunately, Verizon FiOS only covers nine states and 14 total areas, with the most extensive coverage blanketing Pennsylvania, New Jersey, and New York.
Optimum Cable Overview
If you happen to live in any the areas that Optimum covers, then you should know that the internet service, known as Optimum Online, comes in five different high-speed internet service tiers, ranging in internet speeds between 10 Mbps and 400 Mbps, though supposedly, you can call customer service to put in a request for more speed.
There is a perk included with the cable company's packages: all tiers come equipped with a free smart router (perfect for your mobile device) and internet protection from McAfee. However, the cable modem isn't. You can, however, purchase your own cable modem, as long as it is compatible with Optimum's service.
Read More: McAfee is a decent service, but you should also consider other anti-virus programs.
When it comes to bundling, Optimum also has your back. When you enter your address, you will be provided with a variety of different packages to choose from. You can choose between Double Play or Triple Play bundles before you customize them.
Yes, customize. You read that right.
Some bundles may even include promotional benefits. For instance, there are some Triple Play packages, such as the Optimum 200, Preferred Cable TV (Optimum TV service), and home phone service (Optimum Voice), that will toss in a $200 Gift Card. Furthermore, you can rely on your Optimum app to manage your services. Sounds hard to pass up, even with Dish Network competing, doesn't it?
Overall, the fact that you can customize your Optimum Voice, Optimum Online, and Optimum TV service packages is a major incentive.
Concerning customer service ratings, the cable company is right behind Verizon FiOS with an ACSI score of 69, a 13 percent gain over the previous year, so you'll receive decent customer service if you decide to join Optimum.
Is Optimum Right For You?
You should consider Optimum Cable if you:
- Desire a vast array of cable TV options, including international programming
- Enjoy multi-room DVR
- Would like no data caps
- Like speed, but don't care to have the fastest connection
- Save costs with a free smart router
- Would like free hotspot access
- Desire parental controls
Optimum Cable, while a good option for many, is unfortunately limited to four states: New York, Connecticut, New Jersey, and Pennsylvania. That means that FiOS, while limited to nine states, covers more area than Optimum Cable. Nevertheless, it is a good idea to check to see if Optimum is available in your location.
Plans & Prices
Verizon FiOS internet brings you incredibly fast speeds via an optic fiber. The slower-tiered speeds, while by no means slow, are far more affordable than the speedier options available.
Overall, FiOS is a great value for your dollar, but only until you reach 150 Mbps connection speeds. Unfortunately, there is a rapid increase in price between the 150/150 and 300/300 tiers, from $69.99 to $169.99. And for the 500 Mbps tier? $269.99.
So if you're a personal user, you may want to stave off from the 300 Mbps and 500 Mbps tiers. Most likely, you'll need no more than the 150 Mbps download and upload speeds.
Optimum's internet packages now offer standard pricing, though a while back there used to be a base price for internet service, then you will be charged extra depending on your desired speed.
So if you opt for the 300/35 Mbps option, you will be paying $59.99 for the first year, excluding taxes and other service fees. With the free smart router, you are saving more money, so if you're aiming for faster download speeds at lower prices - unless you're concerned about the upload speeds - then you should consider Optimum Cable.
With that being said, you'll receive a better bargain with Verizon FiOS if you opt for anything lower than the 200 Mbps download tier, especially when you factor in the symmetrical upload speeds.
Other Factors to Consider
Price and value are strong influences on deciding whether to join Verizon FiOS or Optimum cable, but there are other factors to consider, such as the customer service score and the speeds you'll truly receive compared to what is advertised.
So what can be gathered from the data at the beginning of the comparison is that while Verizon FiOS' high-speed internet offers speeds up to 500 Mbps and boasts the highest ACSI score available in the industry, its actual speed vs. advertised speed percentage is lower compared to Optimum Cable, meaning that you are earning more for your dollar with Optimum Cable than Verizon FiOS.
That being said, the particular data point is rather inaccurate, as the 50 Mbps option no longer exists; unfortunately, the data was measured in 2015 by the FCC. So while the actual speed vs. advertised speed isn't exactly as reliable, the ACSI score most certainly is. Optimum Cable has the second-best scores in the industry, just five points above the industry average of 64.
Which Is Better?
It's a tough battle with Verizon FiOS vs Optimum Cable. While Verizon FiOS offers speedier packages, more reliable customer service, and better pricing at slower tiers, Optimum Online is a better bargain at faster tiers, complete with a free modem and better-than-average customer service.
Furthermore, Verizon FiOS' coverage is more extensive, blanketing over nine states, compared to Optimum Cable's coverage, which is limited to four states. Personally speaking, if I'm hunting for faster connection speeds (above 150 Mbps) and if it's available in my area, then I would commit to Optimum Cable. Otherwise, it's best to go with Verizon FiOS, especially for the symmetrical upload speeds.
Comcast XFINITY is one of Verizon FiOS' biggest rivals, and for good reason. Comcast XFINITY offers fantastic packages at a great value. To see how the two providers stack up, check out our comparative guide on Comcast vs Verizon.
Time Warner Cable is also another threat to Verizon, especially since it has been acquired by Charter Communications. You can see how Time Warner Cable stacks up against Verizon in our comparison guide, Verizon FiOS vs Time Warner Cable.