Verizon FiOS vs Time Warner Cable: it's a continuous, grueling battle. They're both just two of several major cable internet and TV service providers available in the United States, but they are two of the best.
Both ISPs bear their own advantages and disadvantages, but I'm sure you've been wondering: which trounces over the other?
Hopefully, the following comparison between the Verizon FiOS Internet and Time Warner Cable Internet will help you find the cable provider that fits your needs best. Read on for more information.
In This Guide
Time Warner Cable vs Verizon FiOS Comparison
|Data Points||Verizon FiOS||Time Warner Cable|
|Fastest Speed Available||Up to 500 Mbps||Up to 100 Mbps|
|ACSI Customer Service Rating (2016)||73/99||66/100|
|Connection Type||Fiber Optic||Cable|
Verizon FiOS Overview
While Verizon FiOS' service is limited to only 9 states, its service is rated the highest high-speed internet service provider in the country. Better yet, it provides a fiber-optic network for cable television, Internet connection, and phone service communications.
This means Verizon FiOS Internet runs via a fiber-optic cable. The fiber-optic cable allows for the highest Internet speeds possible, with higher speeds than any satellite Internet network including Dish Network and DIRECTV.
Verizon's fiber-optic network offers Internet speeds and reliability a streamer or gamer would only dream of, all for a reasonable price. It's one of the best Internet options for gaming. Like Time Warner Cable company, Verizon FiOS' service has no data cap, allowing you to download and upload files to your heart's content.
Also like Time Warner Cable, Verizon FiOS offers bundles in the form of double or triple play packages that will allow customers to save a few extra dollars. You can get premium HD channels(including movie HD channels) along with fiber optic Internet and home phone services all for one affordable price.
Referring to customer service, Verizon FiOS internet boasts the best customer service within the ISP industry, scoring 73 points according to the 2016 American Customer Satisfaction Index. It's not the best score possible - far from it, in fact - but it's the highest customer satisfaction score ever achieved in the industry.
Is Verizon FiOS Right For You?
You should adopt FiOS if you:
- Have confirmed it's available in your area
- Would like the best customer service in the internet connection provider industry
- Dislike data caps
- Work from home and desire stability in your data connection
- Are you a heavy-usage gamer or video and music streamer
- Are you a cord-cutter using services like the Netflix app, Sling TV, or PlayStation Vue
If Verizon FiOS Internet is not available in your area, you can find the fastest Internet in your area here.
Read More: Streaming sites like the Netflix app often spare your wallet while providing you with plenty of content.
Verizon FiOS' Internet and cable TV service are rather limited, covering only nine states, with the most coverage in New York City and throughout New York, New Jersey, and Pennsylvania.
In fact, there are about 2.2 million households in New York City alone that are capable are receiving Verizon FiOS TV, home phone service, and fiber optic Internet service as of 2017, according to Tech Crunch.
Time Warner Cable Overview
Time Warner Cable Internet is an internet and TV service provider that has recently been absorbed by Charter Communications. The service is heavily focused on the east coast, though it does reside in other states like Texas and California. Time Warner Cable also offers solid bundling packages for both telephone and cable television.
Time Warner Cable mainly offers copper coaxial broadband internet, which is less reliable and speedy in comparison to Verizon FiOS high-speed Internet's fiber optic network. In regards to Time Warner Cable's base plans, the minimum offered is the Standard package, which features 15 Mbps download speed and 1 Mbps upload speed. The maximum offered? The Ultimate package, which allows for up to 50 Mbps download speed and 5 Mbps upload speed.
Then there is the Spectrum internet service, which has recently been introduced to Time Warner Cable. Depending on your area, download internet speeds run up to 60 Mbps download and 4 Mbps upload, though supposedly, some areas offer the 100 Mbps download tier.
Fortunately, the service also includes a free modem. For what price is the Spectrum service? The price begins at $29.99 per month, but only when bundled.
Unfortunately, the network isn't always reliable, especially in rural areas. If you live in a rural area, you may experience slow speeds during late nights, high latency, and even disconnects, which can grow more frequent with time. Here's how to get the Internet in rural areas.
Related: If you live in an area without cable or DSL internet, you should look into a satellite provider such as Dish Network.
Is Time Warner Cable Right For You?
You should purchase a Time Warner Cable package if you:
- Enjoy solid double and triple play packages
- Aren't too concerned with having blazing fast speeds
- Shudder at the thought of unlimited bandwidth
Time Warner Cable covers quite a few states, with most of the coverage being on the east coast.
Time Warner Cable TV offers a Whole Home DVR set-top box while Verizon FiOS offers a Multi-room DVR set-top box. Time Warner's whole home solution simply allows its customers to record a show or movie in one room and watch it in any room in the house, as long as it has a TV connected to their Time Warner cable TV network in it.
Verizon's Multi-room DVR seems to have a lot more features. For example, you can play, pause, and rewind live TV on up to 10 TVs throughout your home with the Multi-room DVR. You can also watch all recorded shows and movies on every TV, as the storage is all the same. Here's how to watch TV online if you're more interested in streaming but aren't sure how to do it.
Plans & Prices
There are several different packages that both Verizon FiOS and Time Warner Cable service providers offer, including bundled services. Time Warner Cable's internet prices are quite steep for what you're receiving - this excludes upfront fees from modem rentals, taxes, and more.
For $69.99 with Time Warner Cable, you'll receive 30 Mbps download speeds and 5 Mbps of upload speed (which is barely sufficient for some services that often require a 5 Mbps upload speed), but for the same price, Verizon FiOS offers up to 150 Mbps download speeds and 150 Mbps upload speeds. That's quite the difference, isn't it?
Of course, the prices above are the standard prices of Time Warner Cable's internet tiers. Fortunately, the prices are discounted based on promotions such as online sales or first-time customer bonuses. Furthermore, you also save by bundling up with a double or triple-play package. That being said, if you're a heavy internet user and are famished for faster downloads, then you should consider adopting Verizon FiOS.
Also, keep in mind that you will likely have to pay an early termination fee if you switch from either Verizon FiOS or Time Warner. I would make sure to ask about early termination fees before you switch to make sure you don't have to pay too much if you don't like the service. Don't be afraid to ask about any other upfront fees as well.
So what does Verizon FiOS offer in comparison to Time Warner Cable in terms of plans?
Verizon FiOS internet packages are faster at similar prices, though there is an extra $10 per month rental fee for the router (though you can purchase a router from the cable company for $149.99), set-up charges ($80), taxes, and more. Yet, despite the high prices, you're squeezing more speed out of each dollar in comparison to Time Warner Cable's offerings. So it's clear that Verizon FiOS offers more for your dollar.
Related: You can also compare Comcast XFINITY vs Verizon Fios.
According to the key statistics illustrated at the beginning of this comparison article and between these two internet service providers, Verizon FiOS offers greater speeds and boasts a better ACSI Customer Service Score.
Better yet, as a FiOS customer, you're receiving more speed compared to the advertised speed, unlike Time Warner Cable, where you're receiving just-as-advertised speed. The particular statistic isn't bad in the slightest - all it means is that with Time Warner Cable, you're receiving what you're paying for. If you've already purchased your favorite Internet service and need help with setup, here's how to connect to WiFi.
Verizon FiOS vs Time Warner Cable: Which Is Better?
It's clear, thanks to its prices, value, and best-in-the-industry customer service, that Verizon FiOS takes the crown over Time Warner Cable.
Unfortunately, Verizon FiOS Internet and TV service aren't offered everywhere, but if it is available in your area - and you'll want to check - you'll need to take advantage of the service, especially if you're a gamer, video streamer, or a professional working from home.
After all, the service offers a fiber optic communications network, complete with high speeds, lower-than-average latency, and top-in-the-industry customer service, all for reasonable prices that remain competitive with Time Warner Cable.
I can safely attest that I would choose Verizon FiOS over Time Warner Cable any day. I would also choose Verizon FiOS over cable providers like Comcast XFINITY and AT&T U-Verse.