Verizon FiOS Internet ReviewReviewAdviceFAQ's

Verizon FiOS Internet Reviews

Advertiser Disclosure
4th
  • Download Speed50-500 Mbps
  • Monthly Price$49.99-79.99
  • Pros
  • Very fast connection speed
  • Consistent reliable service
  • Save money with bundles
  • Cons
  • Very limited service area
  • Security and Parental controls are add-ons

Verizon FiOS Internet

Verizon Fios is probably the fastest internet there is with its speedy fiber optic network. As can be expected, consumer reviews indicate that customers were largely blown away by the impressive speeds and reliable service. However, consumers were disappointed by the less than stellar customer service. Fios also has an incredibly limited area of availability and can only be obtained if you live in Florida, Texas, California, New York, or a few other east coast states. Another negative is that fact that they only provide security and parental controls as an add-on, while their competitors provide it for free.

Verizon Fios Internet Speeds

As an internet service provider, the Verizon Fios company is very serious about offering Internet speeds that people want. Their lowest speed is at 50 Mbps, and the fiber-optic cable enables the upload speed to be the same as the download speed with each of their packages. After the basic speed of 50 Mbps, other package speeds are 100, 150, 300, and 500 Mbps. Because of the fiber optic cable that Fios runs on, the company claims that you will never have to be worried about having any program buffering, giving you interruption free ability to watch your favorite movies or shows. At speeds of 100 Mbps or higher, as many as seven HD videos can be streamed simultaneously.

Verizon Fios TV and Internet Bundles

When it comes to TV plans, Verizon's Fios is once again unique. It lets you start out with a basic package of 30 channels, and then you get to select additional channels to customize your own TV package. Packages come in types of shows, such as Sports, Entertainment, Kids, Lifestyle, etc. When you buy the TV program, you get to choose two additional packs. Then, if you want an even greater variety, for $10 each, you can choose one or more. A downloadable app lets customers watch TV right away on their smartphone or tablet. Their best TV package offers 435+ standard channels, and another 140+ HD channels.

The Quantum TV DVD player/recorder has a lot of storage capability on it. You can record up to 200 hours on it of HD shows, and it is possible to record as many as 12 different shows at the same time. The multi-room DVR can play a different program on up to 10 different TVs, and users have many options with the shows they watch, such as recording, fast-forward, pause, or even rewinding a show.

Verizon Fios knows how much people like to watch TV. Their On Demand program, called Flex View, lets customers buy, rent, and download movies to any connected device. There are more than 130,000 movies and shows available through their On Demand service.

Although Verizon offers two-year plans like other companies, it is one of the few that offers a no-contract plan. It guarantees that the price will stay the same for one year. It is a package for Internet – with speeds of 50 Mbps, custom TV, and phone.

Verizon Internet Plans

When you buy a plan that includes phone service, you get a lot of excellent options – more than 20 of them. Being able to make an unlimited number of calls within the United States is just for starters. Then, you also can block up to 100 numbers, get caller ID, and can even block your number from showing up on other phones when you call. Package includes voice mail and caller ID.

There are also a couple of phone plans that are just for phone service. The low-cost option also uses the fiber-optic network, giving you crystal clear voice. Users pay a flat fee and then there is a per minute charge. It has no long distance monthly phone charges. The other pure phone service, which costs about three times more, offers unlimited calls, local and long distance, throughout the United States, Canada and Puerto Rico. Voice mail is delivered through email, and about 20 other phone features. This plan currently comes with $50 off per month for the first 12 months. A back-up battery is also available.

Positive Aspects of Verizon Internet

There really are a lot of positive benefits offered by Verizon Fios. Their speeds are excellent, and the fact that fiber optics almost totally eliminates any serious Internet slowdowns is hard to beat. The Wi-Fi device that they offer, the Fios Gateway, enables users to pick up its signals as far away as 325 feet. It also has a guest Wi-Fi, letting your guests use your home's Internet without slowing yours down, and without the need to give them the password.

Verizon Internet Bonuses

At the present time, Fios offers a $400 Visa Prepaid card when you buy a two-year plan that includes Internet, TV, and phone service. Buyers of one of these plans also get all the premium movie channels for 12 months. The Visa card is issued after 90 days of ordering. In addition to the Visa card, those who buy one of the top three plans also get $50 to $55 off each month for the first twelve months. People who buy their lowest plan receive $40 off for the first twelve months. Another special offer that is available for a limited time is the waiving of the standard $80 set up charge.

Negatives of Verizon Internet

With all of the options and speeds that Verizon FiOs offers, it really is hard to find anything negative about their programs or services. Not only is it hard to imagine some kind of problem, but it is also hard to imagine what they might add to make it any better, except to lower their cost.

One negative aspect is that at the present time the Verizon Home Services are only available in about 12 states, including: California, Connecticut, Delaware, District Of Columbia, Florida, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, Texas, and Virginia. Aside from that, some of their prices seem to be a little higher than competitor's prices, but with stable Internet speeds that do not need to buffer, even during peak usage hours, it sounds like it could be worth it for those who don't like interruptions and want good speeds all the time.

Verizon Internet Review Recap

Despite its small service area and limited extra options, Verizon FiOS has the speed and options that's hard to beat. If you find that it is offered in your area it is definitely one to consider.

Last Updated:

Verizon FiOS Internet Consumer Reviews

Average Customer Rating

5 out of 10 rating 5 5 User Reviews

User Rating Distribution

Ratings: 10 - 9 2
Ratings: 8 - 7 0
Ratings: 6 - 5 1
Ratings: 4 - 3 0
Ratings: 2 - 1 2
1 out of 10 rating 1 None Service, equipment and customer care

The people working for Verizon are MORONS and the company is a piece of garbage. Apart for providing sub-par service and junky equipment while charging you an arm and a leg for it all, they cannot even perform a simple task as qualifying a new construction home in a new development for service. We purchased a new construction home in a new development. Three weeks ago I called Verizon Fios to ask them to find out of our new construction home in a new development qualifies for service. After being on the phone for an hour with some idiot guy, he says to me I am all set and yes my property does qualify for service at which point we scheduled an installation. Yesterday was the day of installation. I took the full day off (I get paid by the hour not salary) cause they said installation on a home that has never had Verizon could take between 4 to 6 hours. That's all fine and dandy. The Verizon contractor comes by on time and the poor guy was on the phone for an hour with Verizon reps and looking around the property in the heavy rain so he figure things out. Finally he tells me he cannot install Verizon Fios on my property because Verizon never installed any fiber optic cables in this new development and therefore my property should have never been qualified for service. I am done with these idiots. Bad service, bad equipment and completely incompetent customer service people. What a waste of time and money. You guys are absolutely pathetic to have customer service reps lie to customers about qualifying a property like that. And yet that Verizon Fios rep that set my appointment and lied to me about my property qualification is still employed by Verizon and he will make the same mistakes on other poor customers. Pathetic!!! You are not even worth one star!!!

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1 out of 10 rating 1 consistant service Price goes WAY up for loyal customers!!!

After three years with Verizon Fios, our bill is RIDICULOUS.

Verizon is not very interested in KEEPING customers, only in getting new ones.

An actual Verizon employee suggested canceling service and restarting as new customers. Why should I have to play games? If Verizon doesn't want LOYAL customers (and show it by caring for them) then I'll take my loyalty somewhere else.

Yes, Verizon is technically better, Fios doesn't have those annoying brief lapses in service, but the don't care at all for LOYAL customers.

Temporary service, plan on canceling the service after your special price expires. It gets insanely costly.

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10 out of 10 rating 10 SUPER FAST CONSISTENT NON SHARED SPEED TO YOUR HOME ONLY!!! NONE

I LOVE LOVE LOVE this service. We lived on Long Island, NY all our lives and were able to get a FIOS triple package with home phone, tons of tv channels which were crisp as the Fall air and PHENOMENOL internet service with HUGE download and UPLOAD speeds for VERY FAIR & REASONABLE prices. Personally, we have 75 down/45 upload, which I needed since I upload tons of pictures to the internet for work. I've NEVER been able to even come near these speeds with AT&T, BRIGHTHOUSE, XFINITY or any other service. The reason that this service is hard to get in your area is because it cost a fortune for Verizon to run the fiber from the node to your neighborhoods. Also, if you live in a community that has underground lines, then it's very tough to get. When we moved to Florida, we SERIOUSLY considered moving into an area that had FIOS but it wasn't where we really wanted to be located for my husbands work. As far as price goes, I'd GLADLY go back to paying $50-60 a month for those HIGH speeds that are true speeds cause I can't get ANYTHING near that now. The speed was very consistent and super fast!! The email service is nice too. Customer service were helpful as tech support was and when the contract expired after a year or two, depending on what you committed to, the rates hardly went up - perhaps 10 -15 dollars a month, which isn't bad. GIVE ME FIOS ANYDAY!!!!

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9 out of 10 rating 9 Professional Tech Support Internet speed can drop occasionally

Changing providers to Verizon Fios was the best decision I made. The tech support is fantastic and when my internet speed dropped I called the technical support and the rep was really friendly and talked me through everything and reset the router which got the internet speed back to where it should be. Fantastic service Verizon!

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6 out of 10 rating 6 Internet speed is good Too expensive for service you get

Luckily where we live there are plenty of options for internet service as when my contract with Verizon is up I'm changing my provider. They only care about their new customers and the service is far too expensive for what you get.

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In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.