Windstream delivers high-speed internet service with a wide variety of perks including responsive technical support and access to multiple plans.
With that said, is Windstream a good option to consider? My in-depth review breaks down its internet offerings and whether it is one of the best choices available.
Windstream Internet Service
Windstream delivers high-speed internet, making it a good choice for a wide variety of internet activities. If you like to play video games online, stream video, download music or even video conference, Windstream gives you access to these activities with its fast internet plans.
Let's examine the perks and services you can access by choosing a Windstream internet plan.
With Windstream internet service, you have technical support available to assist you 24 hours a day, seven days a week. This is an enormous benefit in that even if you encounter issues at odd times, you don't have to wait for its technical support to open.
When you compare internet providers, their technical support offerings is a good place to start. If they don't offer you access to help 24/7 then what other resources are they neglecting to provide you with?
Another perk I found with Windstream is it doesn't lock you into long-term contracts with its internet service. Often, providers like Comcast will offer you a great price on internet service, but it comes with conditions such as you having to continue service for a year or two. Luckily, Windstream doesn't require its customers to have long-term commitments. This is a great benefit you won't find with some other providers.
After perusing through Windstream's internet perks what I found was it doesn't offer as many benefits as you will find with other internet providers, like top-tier antivirus software or strong parental control software. To demonstrate, some companies like Time Warner Cable will offer its internet customers free security software when they sign up for service.
What makes this such an important benefit is often it's another layer of protection you can use with safe online browsing behaviors to protect your information. While you can always purchase software for your internet devices, it's free with many internet providers, but Windstream doesn't offer it as a free incentive for its customers.
Another perk you don't find with Windstream is access to free WiFi hotspots. Companies like AT&T gives its internet customers access to WiFi hotspots nationwide so they don't drain their cellular data. This is another area where Windstream doesn't offer the same perks as some of its competitors.
Overall, Windstream's internet perks are small. Access to 24/7 technical support and no long-term commitments are two huge benefits it offers. With that said, if you are looking for more perks such as security software, there are better options available.
Related: AT&T Internet Plans
Windstream Internet Packages
Another limitation I found with Windstream was that it has two internet packages. What makes this detrimental is other providers like Comcast have more internet plans available, giving its customers more diversity in internet speeds and pricing. Below is a closer look at the plans offered by Windstream:
The plan lives up to its name by offering download speeds as fast as 6 Mbps. This plan is great if you enjoy shopping online, checking email or reading the news. Furthermore, if your household only has one or two devices that need an internet connection, the speed offered aligns more with your needs.
This plan offers generous download speeds as fast 25 Mbps, making it a great option if you stream HD movies, play games online or have more than two internet devices using the connection simultaneously.
Windstream Internet Speeds
As noted before, Windstream offers only two internet packages with download speeds ranging from 6 Mbps to 25 Mbps. When compared to other internet providers, it's a good start but falls short if you're looking for the fastest internet providers.
To see if Windstream is the right fit, you first want to account for your home's internet use with this broadband guide. All you need to do is calculate how many devices you need to connect to the internet and you and others in your household's internet activities.
Next, you can select which plan aligns most with your internet usage and needs. While Windstream only has two plans available, what you will discover is its plans and speeds are suitable for many home's needs. It is only if you require faster speeds due to online gaming, multiple users engaging in video conferencing and more is when Windstream's speed offerings fall short of what you require.
Bundling services such as the internet with cable television or satellite TV and home phone is a smart option if you require two or all three services. The reason for this is the fact providers offer some of their best promotions to entice you to use all their services. Windstream is no different in this regard. If you are seeking cable and internet bundles, it is a good choice to consider, especially after you've spent time comparing the available internet and TV bundles in your area. To determine which packages are available to you, here are the steps you want to take:
- Visit Windstream's website and select the high-speed internet plan you want
- Next, it will require you to check your availability; this is where you enter your physical address and zip code.
- If its services are in your area, you can select a bundle that aligns most with your needs.
You can also contact its customer service department whenever you want to learn more about its internet bundles.
Related: The Best Cable TV Providers
Windstream Internet Availability
Since Windstream isn't as all-encompassing like other companies such as Comcast when it comes to the areas they service. Before considering Windstream, you first need to see if you are in its service area.
You can do this by visiting its website and clicking on the location pin at the top of the homepage. Often, websites can determine your location based on your device's settings. However, if the location is off you can click on the pin to enter your address. Once submitted, you will have access to the eligible plans and pricing available to you.
You can also use our convenient zip code checker tool to determine if Windstream is in your area.
Plans, Pricing & Deals
While Windstream has limited internet plan offerings compared to some of its competition, it does have a range of speeds and prices to complement your needs. Compare the prices and packages they offer against your budget and personal internet preferences.
Finding the best internet deals concerns timing and your needs. Normally, the best times to take advantage of promotions falls around the holidays, as providers offer enticing incentives to bring new customers in.
Another approach is to try bundling your services with Windstream. This allows you to take advantage of more of its service offerings at affordable prices. You can contact one of its reps to learn more about its current pricing for its packages.
Windstream Internet Customer Support
Windstream has a support section on its website where you have access to a variety of educational resources. Included in this are guides such as configuring settings for internet service and how to setup your wireless modem.
In addition, you also have access to the Windstream service agent. The agent can help you with installing and managing your internet service. There's also a Contact Us section, providing you phone numbers to sales and technical support, live chat and email support options.
While its varied support and educational resources are great, its customers are not high on its service.
Customer reviews and company reputation are two great ways to determine whether or not you might enjoy a Windstream cell phone plan. The American Customer Satisfaction Index gave Windstream a 59 rating, placing it below other internet service providers such as AT&T U-Verse, Time Warner Cable, and Verizon Fios.
On the Better Business Bureau, Windstream is not an Accredited Business and currently does not yet have a BBB score as of the time of this writing. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.
The biggest issues customers have had with Windstream is its poor customer service. Often, customers complained of the same issues you would encounter with other internet providers such as long wait times on the phone and miscommunication concerning billing. There are some ways to assist you from encountering these issues:
- Use the live chat option to speak with a representative. This is the most expedited way to have your issues addressed.
- Have the Windstream rep outline all the costs of internet service, including any installation and activation fees that might apply. This will eliminate sticker shock from occurring on your part.
Windstream is perfect for those who don't require much in the way of download speeds or plan diversity. Adding to its allure is the fact you don't have to sign a long-term contract to have Windstream's internet service and you have 24/7 technical support to assist you. However, Windstream has many shortcomings as well.
For one, its plans and speed don't make it competitive with other providers such as AT&T U-Verse. In addition, Windstream's support is among the worst for internet service providers. All things considered, if you are looking for the best internet providers, there are better options available than Windstream. You should instead refer to our review of the best internet providers.