Full Advertiser Disclosure:
Money Saving Pro believes everyone should be able to cut their bills and choose the best deal based on their individual requirements. While our site doesn't feature every carrier or provider available on the market, we're sure you'll be able to make significant savings from the information we provide and the free independent tools we create.
How can we provide this service for free? Our partners compensate us. This may influence which plans we compare and review and write about, but it does not effect our recommendations or advice, which are based on thousands of hours of research. Our partners cannot pay us to guarantee favorable reviews of their products or services.
WOW violated our two year contract (Account # 014432461) by attempting to charge me $155/month starting the second year instead of the agreed to contract price of $133/month. After contacting WOW to resolve the issue, WOW refused to honor the 2nd year $133/month contract price and terminated their services. I sent back all equipment in a WOW supplied FedEx box. My final bill sent June 24,2020 showed a credit of $60. WOW subsequently attempted to charge me for equipment (that was returned) and cancelation charges even though they violated the contract. I contacted WOW again and provided them details on the returned equipment and their violation of the contract. WOW has not refunded my $60 credit and has sent another bill for $216 on July 17, 2020 for alleged unreturned equipment and contract cancelation chargers. All original telephone contract agreements were record by WOW as well as my call to try to get them to honor the original contract and correct their billing.
I have been a customer of WOW! for several years (at least 5 or more). The plan with which I started is no longer available and WOW! does not have the details of the plan, according to “Rival” the service rep I talked to on the phone. I recall that I got one FREE digital adapter. I am being charged $2 / mo for this FREE adapter and folks at WOW! will not remove this charge. It’s not a lot of money, but it leaves me with a sense of outrage. AND, my 30 Mbps internet plan is costing me about $15/mo. MORE than a current 500 Mbps plan. WOW! does not value me as a customer, their customer service line is garbled and hard to hear, their reps do not seem to understand my issues, requesting to talk to a supervisor does not work, and I am looking for another internet service provider. The 1 star I gave them was generous. Look someplace else for your ISP!
I signed up with WOW for internet, phone and wifi. After much confusion over the install date, everything was installed except the phone service. After a week ,I called and the runaround began. No phone, no call backs , nada. I even emailed their chief customer experience officer and never heard back. I am sure this will fall on deaf ears also.
If you want to keep your phone #,they should "port" your # within 7 days. Until they port your #, you HAVE TO continue paying them , even if you are already paying your new provider. They took a month to port my number and billed me for 1 months service. They would not negotiate and turned me over to 2 collection agencies.
Would give 0 stars if I could. Customer service has been nothing but rude and slow - you're on hold for at least an hour! It doesn't matter when you call - it's always the same wait times. Don't go to WOW if you're looking for decent customer service.
Customer service is top notch! Super polite and courteous throughout the call (over an unexpected bill), and they were able to get the issue resolved!
Excellent service with WoW. We have the 15Mbps package but we get faster speeds a lot of the time. 5 stars
Very affordable and internet is reliable. Highly recommend
This company deserves negative stars!! Customer service always lies and their specialists never get the job done! Service is not any better - my internet drops at least once a day! BEWARE!!
Listing 1 - 9 of 9 User Reviews
WOW Internet Internet prices start at $34.99 per month. The pricing varies depending on your area, the download speed, and whether you bundle it with other services.
To check if WOW Internet Internet is available in your area, you can use our Internet provider by zip code tool.
Yes. WOW Internet bundle deals offer better overall value if you buy more than one service.
Yes. WOW Internet Internet service includes WiFi.
WOW Internet offers Internet speeds from 100 Mbps - 1,000 Mbps. The speed you actually recieve will depend on your area and the plan you choose.
Always compare Internet deals from multiple providers to ensure you get the best deal. When you call to order WOW Internet Internet, always ask if they have any special deals or promotions running. Also, if you bundle WOW Internet Internet with other services you will always get better overall value for money.
|States Covered:||10 states|
|Internet Speeds:||1.5Mbps - 1Gbps (varies by area)|
|On Demand Library:||1000+|
|Contract:||Month-to-Month, 1-year, 2-year|
|Company Name:||WOW! Internet, Cable & Phone|
|Headquarters:||7887 E Belleview Ave Ste 1000, Englewood, CO 80111-6007|
|Employees:||1001 - 5000|
|Customer Service:||8:30am - 5:00pm (varies by location)|
|Website:||Go to Website|
|Wikipedia:||Go to Wikipedia|
|Facebook:||Go to Facebook|
|Twitter:||Go to Twitter|
Get WOW Internet Now: CALL (775) 374-6126