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WOW! Reviews

WOW! user reviews & ratings

WOW Internet User Reviews

Not RecommendedNothingOvercharged

WOW violated our two year contract (Account # 014432461) by attempting to charge me $155/month starting the second year instead of the agreed to contract price of $133/month. After contacting WOW to resolve the issue, WOW refused to honor the 2nd year $133/month contract price and terminated their services. I sent back all equipment in a WOW supplied FedEx box. My final bill sent June 24,2020 showed a credit of $60. WOW subsequently attempted to charge me for equipment (that was returned) and cancelation charges even though they violated the contract. I contacted WOW again and provided them details on the returned equipment and their violation of the contract. WOW has not refunded my $60 credit and has sent another bill for $216 on July 17, 2020 for alleged unreturned equipment and contract cancelation chargers. All original telephone contract agreements were record by WOW as well as my call to try to get them to honor the original contract and correct their billing.

Not RecommendedNoneFree does not mean free

I have been a customer of WOW! for several years (at least 5 or more). The plan with which I started is no longer available and WOW! does not have the details of the plan, according to “Rival” the service rep I talked to on the phone. I recall that I got one FREE digital adapter. I am being charged $2 / mo for this FREE adapter and folks at WOW! will not remove this charge. It’s not a lot of money, but it leaves me with a sense of outrage. AND, my 30 Mbps internet plan is costing me about $15/mo. MORE than a current 500 Mbps plan. WOW! does not value me as a customer, their customer service line is garbled and hard to hear, their reps do not seem to understand my issues, requesting to talk to a supervisor does not work, and I am looking for another internet service provider. The 1 star I gave them was generous. Look someplace else for your ISP!

Not RecommendedInternet is fine.No phone service.

I signed up with WOW for internet, phone and wifi. After much confusion over the install date, everything was installed except the phone service. After a week ,I called and the runaround began. No phone, no call backs , nada. I even emailed their chief customer experience officer and never heard back. I am sure this will fall on deaf ears also.

Not RecommendedI don't have to deal with them anymoreTerrible customer service and ignorant liers!

If you want to keep your phone #,they should "port" your # within 7 days. Until they port your #, you HAVE TO continue paying them , even if you are already paying your new provider. They took a month to port my number and billed me for 1 months service. They would not negotiate and turned me over to 2 collection agencies.

Not RecommendedNoneCustomer Service

Would give 0 stars if I could. Customer service has been nothing but rude and slow - you're on hold for at least an hour! It doesn't matter when you call - it's always the same wait times. Don't go to WOW if you're looking for decent customer service.

RecommendedCustomer ServiceSurprise Bills

Customer service is top notch! Super polite and courteous throughout the call (over an unexpected bill), and they were able to get the issue resolved!

RecommendedFaster speeds than expectedNone

Excellent service with WoW. We have the 15Mbps package but we get faster speeds a lot of the time. 5 stars

RecommendedReliabilityNone

Very affordable and internet is reliable. Highly recommend

Not RecommendedNoneCustomer Service

This company deserves negative stars!! Customer service always lies and their specialists never get the job done! Service is not any better - my internet drops at least once a day! BEWARE!!

WOW Internet Internet FAQS

How much does WOW Internet Internet cost a month?

WOW Internet Internet prices start at $34.99 per month. The pricing varies depending on your area, the download speed, and whether you bundle it with other services.

Is WOW Internet Internet available in my area?

To check if WOW Internet Internet is available in your area, you can use our Internet provider by zip code tool.

Is WOW Internet Internet cheaper if you bundle it with TV or landline?

Yes. WOW Internet bundle deals offer better overall value if you buy more than one service.

Does WOW Internet Internet service include WiFi?

Yes. WOW Internet Internet service includes WiFi.

What Internet speeds does WOW Internet offer?

WOW Internet offers Internet speeds from 100 Mbps - 1,000 Mbps. The speed you actually recieve will depend on your area and the plan you choose.

How do I get a WOW Internet Internet discount?

Always compare Internet deals from multiple providers to ensure you get the best deal. When you call to order WOW Internet Internet, always ask if they have any special deals or promotions running. Also, if you bundle WOW Internet Internet with other services you will always get better overall value for money.

WOW Internet Specs & Info

WOW Internet Specs
Services:TV/Internet/Landline
States Covered:10 states
Population Covered:7.2M
Connection Type:Cable/Fiber/DSL
Internet Speeds:1.5Mbps - 1Gbps (varies by area)
Modem:Included
Data Caps:None
TV Channels:230+
On Demand Library:1000+
4K Channels:No
Contract:Month-to-Month, 1-year, 2-year

WOW Internet Company Info

Company Name:WOW! Internet, Cable & Phone
Founded:1996
Headquarters:7887 E Belleview Ave Ste 1000, Englewood, CO 80111-6007
Employees:1001 - 5000
Customer Service:8:30am - 5:00pm (varies by location)
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter

Get WOW Internet Now: CALL (775) 374-6126