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CenturyLink Reviews in 2021

CenturyLink customer service ratings

CenturyLink
Average Customer Rating38 User Reviews
User Rating Distribution
5 Stars4
4 Stars4
3 Stars2
2 Stars2
1 Star26
Starting at:$49/mo
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Read 38 CenturyLink user reviews

They have horrible internet and customer srv

I have had CenturyLink for 20 plus years but the last 2 years have not been that great, especially if you want to cancel your service. They route you to call centers in different countries, put you on hold forever and transfer your call and then disconnect so you have to start all over. None of the customer service reps. know what the other one said and do not honor what the other one said. To cancel your service you will have to have a ton of time, patience and then after you pay your last bill they will bill you again. My internet was out again at the end of April. I contacted them and each day I was going to get service back the next day, then the next day and then the next day. Guess what when I cancelled my service after having it some 20 plus years I got my service back that day. Save your time and sanity and go with another company if it is an option.

Customer service from this company sucks!!

The technician came out to finish connecting the internet to the house. He then set up the modem but told us he couldn’t get it to connect because the account was still on hold. He said to call customer service to get it taken off hold. For the next hour I was transferred between tech support and “customer care” six times with each saying they couldn’t help me. Only one person I talked to spoke fluent English!! The other major service provider is just as bad. If you actually do get working service, pray you never have to call “customer service” because you will get a concussion from banging your head against the wall.

Don't use them. I only do because its my only opti

Without internet 5 days. Was only able to SPEAK to someone on 5th day. Repair finally arrived on 5th day and the modem they sent me was bad. And don't try chatting with agent or any of the other things they try to get you to do in their 8 minute shpiel they give you while you're waiting to speak to someone because they're no better. The sweet girl who set up my repair ticket was the only help I ever got. Very thorough and patiently walked me through a very complicated process. This was also on the 5th day.

Hung up on me when I was disconnecting

I could never get customer service. I was sent a broken modem. They kept me on hold, transferred me many times and hung up on me when I tried to cancel service.

they lie, takes a long time to talk to a person

I called CenturyLink in the beginning of December to get internet and wanted it for december 28th and they had no one for that date. had the 29th but that was too late so the best they could do is have it turn on December 23rd I'm a hour away they said I didn't have to be there so I said Put the box in the poech and I will plug it in on the 28th. So when I got there it was sitting outside. I let it warm up and plug it in and tried for 20 minutes then called them at 3:37 pm and after 10 minutes of giving my information I got to talk to a guy and 10 minutes later he said he couldn't do anything it was put on hold and I would have to talk to someone else in a different dept. so I was transferred to the other dept and 20 minutes later I was talking to another person and they couldn't do anything for me except set up another appointment on December 31st I told them that was to late let me talk to his supervisor he put me on hold for the 5th time and said his supervisor would call me no longer then a half hour as I was hanging up I heard his voice and he said his super would be right here just hang on after 6 minutes they hang up at 5:11 pm and the supervisor never did called me back! It shouldn't take over 11/2 hours. They told me it would be set up on the 23rd but it wasn't they said they had to talk to me and read me some stuff that I had to agree on and they couldn't' t get a hold of me so they put a hold on it. they said they left messages (they lied) they said they texted me. (they lied) they said they e-mailed me yes 5 times once right away saying to call them the next to e-mails were welcome I did not see any of there e-mails being I get 60 a day. So If you want a lot of stress in your life call them.

Customer service

CenturyLink has the worst customer service of any company that I've ever dealt with. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. For a telecom company I'm astonished about how bad their customer service is, they're useless. I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. Then I found the link on their website to contact upper management and I contacted them and all they said was that they'd escalate the case to the supervisor and I never got a response back, then I contacted them again 2 more times inquiring about a follow up and I never got a response back. I implore you not to do any business with CenturyLink, their customer service is absurd.

Everything!

Horrible customer service. Que system that does not recognize voice prompts. Problems at every turn, internet that delivers half of what you pay for and constant outages.....been this way for ........years. Welcome to Centurylink!

The lack of communication

Lost internet months ago due to a storm. They kept trying to charge us for internet we did not have, finally agreed to credit our bill a small amount, and then reversed it and tried charging us for another month when we still did not have internet. Hours spent with customer service, and being transferred from one person to another. Still 3 months later, no internet. Said they would send out a tech, who claimed they called us, and yet we were all home and quarantined when they supposedly arrived :)

Impossible to get to a human!!!!

Called customer service number several times only to get the automated circular run around. Kept going back to the starting point as to what you are calling about. Only once was I given the option to talk to a rep by pressing 2. It rang one ring and then went to some faint background music. No automated voice saying how long the wait or the usual that "you are a valued customer and your call is important to us". Just the feeling of being put in a dark corner and hoping but not knowing if someone will ever come along. Totally disappointed and frustrated.

Absoutely terrible service.

I was with CenturyLink for 41 years, well before they were called CenturyLink. Because of my location I was constantly experiencing long blackouts of all internet service. It was never reliable. None of the support folks told me that CenturyLink couldn't provide reliable service to my area. They just kept taking my money and promising me 100mg when I was getting 2 or 3 mg on a good day and 1 or none on a bad day. We finally found a company that could provide us with what we needed at a good comparble price.