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Optimum Reviews

Optimum customer service ratings

Average Customer Rating60 User Reviews
User Rating Distribution
5 Stars3
4 Stars3
3 Stars2
2 Stars9
1 Star43

Read 60 Optimum user reviews

replacement equipment is horrible- Arris modem

Stores are NOT close by (Long Island) and customer service is foreign sourced? can't really understand the operators (they are very nice!!! but accents real difficult!!) and their phone volume is very very low. LONG wait times on the phone and no real help. Must go in person to resolve issues. sad.

Horrible, horrible, horrible!!!

I have had the worst internet service and no matter how many service calls I had, nothing helped. I upgraded to Alice and, yes, the internet service is better(not great, just better)my tv service and dev has caused me nothing but grief. Every week I am on the phone with them multiple times. Never get the same story twice and trying to get to a supervisor is virtual impossible.

By far the worst company ever

Not only the customer service is the worst I have ever experienced, they're throttling my internet speed.

After I restart modem speed gets up to 300 mbps but in 10 mins is throttled down to 30

Very Bad Customer Service

Called end of Feb why the bill went up $18, was told everything is expensive. I asked if they have any promotions or discounts for senior citizens, was told to call back in March. Called back and was told promotions and discounts are only for new customers. Asked for a supv or manager and was told no one is there and supv or mgr would not be able to do more for me than he/she was (which was nothing but lies) I'm definitely finding another provider. Others offer internet for $ 39 a month not $104, channels are nothing but sports, foreign or repeats.

Rate increase without notification

been a customer of Optimum for many years. Suddenly i tried to pay my bill and saw that they increase my rate by $12.00 without prior notification. They did not even think that so many jobs are lost. Their behaviour is very cruel, its all about the money for them.

This company denied (even with a conformation number) that we put our account on hold. Then proceeded to charge us for months more! Now will not look up the confirmation number - telling us WE need to call to ask for the recording! So we are supposed to do their job for them! What shady players this company is! STAY AWAY FROM THEM! Awful!


LOTS OF OLD SHOWS FROM THE 80S TO WATCH...all over again. Sports I dont want to pay for but have to, front desk clerks that can never help resolve an issue and are abrupt, price increases at least 3 times a year etc...,


The introduction rate said it was going to be 65 dollars a month. Even knowing there would be taxes and fee the bill is actually 108 dollars. It was only said after I submitted my order. Don't trust what they say the price is going to be. This is the only option in the area, so there is no other options.


The Connection is garbage, the Customer service is bad and its just all and all a mediocre, sad Internet provider.

Refused to put me on seasonal plan

I called in November to be put on seasonal billing plan as I was going away for winter. Optimum said they had note of my call but not of me requesting the seasonal rate. This is totally bogus.


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Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

Optimum features

States Covered:4 states
Population Covered:12.4M
Connection Type:Fiber/Cable/WiFi
Internet Speeds:200Mbps - 1,000Mbps (varies by area)
TV Channels:440+
4K Channels:Yes

Optimum company details

Company Name:Altice (successor of Cablevision)
Headquarters:1111 Stewart Ave., Bethpage, NY 11714
Phone Number:(888) 492-9415
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter