Find a cheaper plan in seconds- Switch in minutes

Optimum Mobile reviews: Read 106 customer service ratings

Check out what customers are saying about Optimum Mobile

Optimum Mobile logo
Optimum Mobile
1.8 (106)
Starting at
$15 /mo
View Plans
Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans
Customer Reviews 1.8
106 Optimum Mobile reviews
5 17
4 5
3 1
2 3
1 80

Is Optimum Mobile phone service any good?

Rip off

Seemed fine while you’re using it but when you try to cancel they tell you that as you pay off the phone you have to continue to pay for the service that you are no longer using. I canceled my service but kept getting charged. Decided to pay off the phone in one sum but got charged for the whole next month even though it was only 2 days into the next billing period. I should have gone with a prepaid plan. Beware!

Horrible

I wish i could give 0 stars! I just cancelled because I signed a contract for $40 a month thru altice it went to optimum then jumped to $53 & I no longer had signal in my home!! Trash company and I do not recommened

Absolutely terrible!!! Worst service ever.

International service made impossible to navigate.

Should have been a zero stars. Left after 9 days!!!

I had no ability to call out but could receive calls. Could not resolve after 2 days.

They’re horribleeeee!!! Please do not get them!

They stole from me, and gave me no service and permanently turned off both my lines. The data is horrible! Could not FaceTime anyone due to consistent data loss. Nasty customer service, along with you having to deal with Optimum mobile to permanently have my account removed due to a 61 dollar late payment? They’re are horrible people. They need to not do this mobile thing and stick to what they know best, television!!!!! That’s it!

The customer service is horrible!

Never have I had a worse experience with a customer service representative. They care nothing about customer loyalty.

Simply horrible

This service is horrible but not as horriable as the customer service you will receive. I was charge twice for the service of April because of a system failure with autopay. I have send paid documentation that reflects on my bank account and it took 3weeks of ongoing calls to customer service to get my money back. When they decided to return my money they issued a credit for the optimum bill instead of a credit back to my bank account. This was soooo horrible so once again am calling going on call #12 to have my service cancel and my money refunded THIS service is pure garbage you barely get any bars to make a phone call and the customer service is HORRIBLE please go elsewhere for your mobile service is not worth to agony

Terrible!

I got two phones on my plan here in Amarillo. The internet and texting is fine, only a slight delay. However, we can NOT have a phone conversation on either phone. I can hear the other person, but they hear less than half what I say to them! If it was an emergency, I would be dead already. I tried to get help from customer service. They always say there is an issue in my area. Seriously, this has been going on for months. I can't cancel the service without paying off the phones. I can't keep paying the phones without the service. This is a total rip off trap!

Cheap if Grandfathered in!

I signed up in Jan. 2020 under Altice for $20 per month for life. It was awful at first starting with customer service to extremely slow service to no service. It was so bad, I almost went back to Verizon. I stick it out…..and glad I did. The customer service is not great…..but much better now. Actually, I haven’t needed customer service since I first joined. The phone service has improved greatly since they run T-Mobile now. Everyone’s experiences are different…..mine went from terrible to completely satisfied especially since it’s only $20.

Poor service reception and customer service

delayed transmission making conversations hard, poor service reception. billed for entire billing cycle for 2 days service.

Didn't get promised service and still charged

was signed up by Suddenlink without my knowledge for a service i did not agree to. Was charged for service I did not receive. Was charged a restock fee for a device I did not order. Cost me over $100 for nothing and would not refund any of the money. Customer service was rude.

Excellent price to performance

have had the service for 5 years w/o complaints

Very bad, pay for service you don't get.

Worst experience in Mobile ever, I don't know why they get Into something they don't know about. Horrible experience!!!!

BEWARE OF SCAM!

I got charged for 2 months of service without ever even receiving a SIM card to activate service.

Optimum mobile lies about their speeds

The speed i get is about .3 download and .6 upload and 60 ping. The mobile hotspot is awful and I do not recommend. Also on the phone the worker was telling me that it’s good and my area has amazing coverage and I get it and I can’t even play a game without having 120 ping

Worst experience I have ever had

Thought I was getting internet and they sent me a phone instead. Told them I didn’t want a phone and canceled the service. Now 3 months later I am still getting charged for service that I canceled. Customer service is a joke. They just straight up lie and tell you it’s taking care. Can’t stress enough do not do business with this company. It’s been a nightmare

OPTIMUM IS THE WORST COMPANY I'VE EVER DEALT WITH

Optimum is the worst company I have ever had to deal with their customer services so horrid and basically nonexistent. I had the service for not even 30 days and couldn’t have gone worse. They canceled my plan for absolutely no reason and claim it was me who requested it to be canceled I am 100% up to date with payments and it is impossible to reach anyone with any kind of knowledge on customer service with this company. I have been without service for a full week going back and forth waiting to get my service back to give them the benefit of the doubt only to find out that they decided to cancel my service indefinitely. They also swiped my number so when I switch to another company I won’t be able to use my original phone number. they tell you they’ll reach out via email or text with updates and not once within the 10 times I reached out did they reach out with updates. I would never wish this upon even my worst enemy DONT do it it is genuinely the worst experience of my life. I’d rather pay 15 bucks more for an fully and entirely better service. They say risk free but that’s all it isn’t. It’s fully a risk I’ve lost too much and suffered and you know what they told me? Just wait til out. NEVER AGAIN

Worst service and customer support

Initial reps gave me wrong information about plan and price, one didn't mention it at all. When trying to discuss again they passed wrong information and taking more charges. Will not suggest to choose this service.

the worst plan in the world

Awful everything. DO NOT USE

The worst company ever!

Liars liars!!! First of all I was mislead about the service by a representative, 1 hour after getting the service, I tried to cancel it which took me to a stressful 3 month dealing with the company. The refund amount supposed to be everything they charge from day 1 till cancelation of the account, at the end I received only the third part of the amount. They charge fees which they Did’t supposed to do and Promised all money back. I called few times a week, every representative were telling me different things. I rate “O” this company. They need to retrain their agents so everyone know exactly how to deal with situations like that

Cut your phone bill by up to $600/yr
Find a cheaper plan in seconds
Same coverage - switch instantly

Best cell phone carriers in 2024

Rank Carrier Avg. rating Network(s) Price
1st Reach Mobile reviews 4.5 T-Mobile $20-45/mo
2nd US Mobile reviews 4.2 Verizon & T-Mobile $5-50/mo
3rd Tello reviews 4.1 T-Mobile $8-25/mo
4th Twigby reviews 4 Verizon $5-35/mo
5th Lycamobile reviews 3.9 T-Mobile $19-59/mo
6th Straight Talk reviews 3.8 T-Mobile, AT&T & Verizon $35-65/mo
7th Ultra Mobile reviews 3.4 T-Mobile $13-49/mo
8th Mint Mobile reviews 3.3 T-Mobile $15-30/mo
9th Good2Go Mobile reviews 3.3 AT&T & T-Mobile $5-45/mo
10th Red Pocket reviews 2.8 AT&T, T-Mobile & Verizon $8-30/mo

Optimum Mobile guides

See all Optimum Mobile guides
Optimum Mobile Coverage Map
2 min read
Feb 15, 2024
How much could you save?
Calculate your savings now
Same coverage - cut your bill by up to $600/yr
Women floating over network logos
Find a cheaper plan in seconds
Switch in minutes