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Spectrum Reviews in 2021

Spectrum customer service ratings

Average Customer Rating55 User Reviews
User Rating Distribution
5 Stars10
4 Stars8
3 Stars6
2 Stars6
1 Star25
Starting at:$49.99/mo
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Read 55 Spectrum user reviews


Due to horrible internet service, I upgraded but was never informed about a $199.99 gig fee. Even though they have record of chat box order and saw that there was no mention of it, they refused to do anything about it.

Don't deliver on service. No signal.

10 boxes in 3 yrs. no audio, no reception, rate increase $33 last bill. no resolution on service problems. charged for service I never ordered. internet complaints forget it.

They basically double the cost in a year.

They jacked the internet only package up from $45 a month to $85 a month dollars and they have been steadily increasing it by $5 a month every month for a while. The first option I find that doesn't bottleneck the internet speed, will easily steal me as a customer and I won't be going back.

Unfair Business

I have been with Spectrum for few years now. They kept going up on the internet rate. I paid for the internet service for the full month from Dec 22-Jan 21. I cancelled the service on Jan 9. Spectrum refused to refund the prorated premium, AND Spectrum cut off my service on Jan 9. They cannot have it both ways. This is unfair business. They should either refund the prorated premium OR allow the service to continue until the end of the billing cycle.

They censor newsmax and suppressing free speech


Most of the time, they have packet drops.

AT&T is a better choice in my area. DLS is a lot slower, but AT&T's usually works. In 7 years if having them, I think I may have had 3 issues. Those were due to the weather.

It’s internet service

This thing you call an internet is the WORST internet I’ve ever had in my life. I experience latency issues any time I play video games, I have slow connection whenever trying to do school work, and I have issues with streaming services because the internet is too slow. I should get a refund for how much of piece of garbage this internet service is.

EVERYTHING is rotten with spectrum

They only have one basic internet speed tier (claims) 100 mbs which is WAY OVERPRICED. You can opt-in for a super high speed (claims 400 mbs) for an even more exhorbitant price. Their regular 100mbs costs $69.99 per month. RIDICULOUS! That's more than double what it's worth. Seniors and singles should be able to get a 25-30mbs speed for $25-$30 per month but sucktrum won't offer that. Their customer service is atrocious. I finally told them to shove it and cut it off. Took me almost A DAMN HOUR to get that done and THEN they charged me for a full month of service when I only used 4 DAYS on that service period. These people are @$$holes.

Customer service hands down.

They do not care if you have problems or are a high paying customer they are rude and have even sent me a envelope with return address to return the modem when I complained. Worst company on earth because its available where people dont have a choice. And they know it.

The Internet Service, The Tech was will informed

The Tech was will informed and did a great Job and followed our wishes for PPE, Joshua was very professional and my wife and I was very please with the job he did.