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Spectrum Reviews in 2021

Spectrum customer service ratings

Spectrum
Average Customer Rating55 User Reviews
User Rating Distribution
5 Stars10
4 Stars8
3 Stars6
2 Stars6
1 Star25
Starting at:$49.99/mo
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Read 55 Spectrum user reviews

Never on hold

Perfect service form Charter. They answer their phone straight away and installation took place quickly and technician advised me when he was on the way and turned up on time. So far so good!

Good Customer Service

I did not want to cancel my charter internet as I love the service and have never had a problem, but moving to an area that is not covered I had no choice. I expected it to take a long time, but Charter were brilliant with the cancellation, no hassles at all. As soon as I can I will be back!

Customer Service

Fantastic customer service from Charter! When my original promotional price was due to expire they contacted me to go through my options and costs. Much better then most providers who won't tell you and hope you don't notice your bill has increased!

Tech Support

Tech support is brilliant! Anytime I have had any issues they can walk me through and explain things in simple terms so I can understand! Problems fixed without having to send out a technician. Anytime they do have to send someone out it is normally within 24 hours.

Internet speeds

Considering we are a family of four and are very heavy on streaming our internet with Netflix and gaming the internet speed is great, sometimes it lags slightly but not very often.

Technical Support team

Charter's packages are a little bit pricy, but I have been with them for 2 years now and have found them to be one of the best with customer and tech support. Any time there are any issues, and that is very rare, a tech support rep can normally guide me through any fixes.

Customer Service

Fantastic customer service from Charter! When my original promotional price was due to expire they contacted me to go through my options and costs. Much better then most providers who won't tell you and hope you don't notice your bill has increased!

Never on hold

Perfect service form Charter. They answer their phone straight away and installation took place quickly and technician advised me when he was on the way and turned up on time. So far so good!

Package Costs

The cost of the service may be cheap, but that's why you pay for what you get. I am on the phone to charter AT LEAST twice a month with problems and each time they come up with a different excuse.

Tech Support

Tech support is brilliant! Anytime I have had any issues they can walk me through and explain things in simple terms so I can understand! Problems fixed without having to send out a technician. Anytime they do have to send someone out it is normally within 24 hours.