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Suddenlink Review: Is it worth it?

Suddenlink internet customer reviews

Average Customer Rating62 User Reviews
User Rating Distribution
5 Stars0
4 Stars1
3 Stars3
2 Stars1
1 Star57
0 Stars0
Starting at:$19.99/mo
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Read 62 user reviews

Horrible, horrible customer service department

You can never reach anyone without sitting on hold for over 30 minutes. Today has already been two calls totaling over 1 hour. Look elsewhere for service. They'll answer for new business but don't take care of existing customers. Poor way to run a business...


on hold for 30 min to an hour only to be transferred and then disconnected. Good luck even getting a technician to show up!

Rip you of when you cancel service. Poor cust. Ser

Cancelled cable service but kept internet service. Suddenlink continued to Bill me for the rest of the month and since I paid for the service a month in advance I ended up paying for 1 month and 3 weeks for service I had cancelled. Complete theft. Go with direct TV or any other service other than suddenlink. Complete rip off.

Constantly buffering because of slow sppeds

Paying for 400megs, lucky if I get 100. Today during college playoffs getting about 25

Customer Service

Suddenlink will go up on your bill every year. You can never get any one on the phone to help, and if you do it will be somehwere across the world where they are more intent on NOT helping you because you are in the US. In times past you could renew your contract with the yearly deal, now they say they don't do that, but they continually up the price of your service. There should be laws in place to protect consumers. Altice could care less about their customer base.

The service

I wish I could give it no stars!!

I have never hated any company more than I hate Suddenlink. I have had issues with my service for almost 2 months. I have had 3 technicians out, switched my modem box out twice, had my wires switched at least 3 times, had my attic wires checked/fix along with my outside wires; nothing fixed the problem. I have still had to pay the $60.00 tech fee even though nothing has fixed my issue. I have started to pay the monthly service fee to cover the other two tech visits and still, nothing was fixed. I have done two escalations for the supervisor callbacks and never received a call. I have called multiple times for almost two months and gone through every step with technical support. I have been promised that the $60 fee would be waived due to the problem not being fixed and then being told on another call that the request was denied. Customer support is a joke, and the service is the worst!

WORST Customer Service EVER!

Internet outages all the time. Wait 2 - 11 days for repair. Rude customer Service representatives that talk over you and literally don't care what the problem is.

every process/contact person.

trying to cancel all service for 2 months. They continue to debit my account. On 2 different calls I was transferred to a manager who was not interested.

Dropped internet, slow speed, no customer support,

It's sucked very bad

when your TV is out it take a week

they do not lesson and fix the problem! Now I am out of a TV for A week!