Optimum vs Verizon comparison in 2021
If you're moving or dissatisfied with your current internet service, then you'll probably be interested to find out who offers the best internet service in your area.
So between Verizon FiOS and Optimum Cable, which provides the better service?
Inside this review, you'll find overviews of the both Verizon FiOS and Optimum, including the coverage map, internet service, and more. This will allow you to make an informed decision as to who wins the Verizon FiOS vs Optimum battle.
Max HD Channels
Up to 200 hours
Both Verizon FiOS and Optimum offer similar internet plans.
Verizon FiOS Internet Plans & Prices
Verizon FiOS 100 Mbps Internet
Verizon FiOS 300 Mbps Internet
Verizon FiOS Gigabit Internet
Verizon FiOS internet brings you incredibly fast speeds via an optic fiber. The slower-tiered speeds, while by no means slow, are far more affordable than the speedier options available.
Overall, FiOS is a great value for your dollar, but only until you reach 150 Mbps connection speeds. Unfortunately, there is a rapid increase in price between the 150/150 and 300/300 tiers.
So if you're a personal user, you may want to stave off from the 300 Mbps and 500 Mbps tiers. Most likely, you'll need no more than the 150 Mbps download and upload speeds.
Optimum Internet Plans & Prices
Optimum Internet 200
Optimum Internet 300
Optimum's internet packages now offer standard pricing, though a while back there used to be a base price for internet service, then you will be charged extra depending on your desired speed.
With the free smart router, you are saving more money, so if you're aiming for faster download speeds at lower prices - unless you're concerned about the upload speeds - then you should consider Optimum Cable.
With that being said, you'll receive a better bargain with Verizon FiOS if you opt for anything lower than the 200 Mbps download tier, especially when you factor in the symmetrical upload speeds.
Let's see how the bundles hold up.
Verizon FiOS Internet Bundle Deals
Verizon FiOS Gigabit Connection + Custom TV + Phone
Verizon FiOS Gigabit Connection + Preferred TV + Phone
Verizon FiOS GIgabit Connection with Extreme TV + Phone
The FiOS bundles from the fiber-optic network company are nothing to scoff at either, especially the triple play bundle.
With the Triple Play bundle, you can receive 150 Mbps internet speeds, plus Custom TV (which is highly flexible and thus more desirable) and unlimited home phone service, all at an affordable price - well, during the two-year agreement, anyway.
After that, it will be a bit more expensive. As the cherry on top, you can access your Verizon FiOS service from your mobile device.
Optimum Internet Bundle Deals
Optimum Core TV + Internet 200 + Phone
Optimum Core TV + Internet 300 + Phone
Optimum Select TV + Internet 200 + Phone
Optimum Select TV + Internet 300 + Phone
Optimum Premier TV + Internet 200 + Phone
Optimum Premier TV + Internet 300 + Phone
When it comes to bundling, Optimum also has your back. When you enter your address, you will be provided with a variety of different packages to choose from. You can choose between Double Play or Triple Play bundles before you customize them.
Yes, customize. You read that right.
Some bundles may even include promotional benefits. For instance, there are some Triple Play packages, such as the Optimum 200, Preferred Cable TV (Optimum TV service), and home phone service (Optimum Voice), that will toss in a $200 Gift Card.
Furthermore, you can rely on your Optimum app to manage your services. It sounds hard to pass up, even with Dish Network competing, doesn't it?
Overall, the fact that you can customize your Optimum Voice, Optimum Online, and Optimum TV service packages is a major incentive.
Price and value are strong influences on deciding whether to join Verizon FiOS or Optimum cable, but there are other factors to consider, such as the customer service score and the speeds you'll truly receive compared to what is advertised.
So what can be gathered from the data at the beginning of the comparison is that while Verizon FiOS' high-speed internet offers speeds up to 500 Mbps and boasts the highest ACSI score available in the industry, its actual speed vs. advertised speed percentage is lower compared to Optimum Cable, meaning that you are earning more for your dollar with Optimum Cable than Verizon FiOS.
That being said, the particular data point is rather inaccurate, as the 50 Mbps option no longer exists; unfortunately, the data was measured in 2015 by the FCC. So while the actual speed vs. advertised speed isn't exactly as reliable, the ACSI score most certainly is. Optimum Cable has the second-best scores in the industry, just five points above the industry average of 64.
Unfortunately, Verizon FiOS only covers nine states and 14 total areas, with the most extensive coverage blanketing Pennsylvania, New Jersey, and New York.
Optimum Cable, while a good option for many, is unfortunately limited to four states: New York, Connecticut, New Jersey, and Pennsylvania.
That means that FiOS, while limited to nine states, covers more area than Optimum Cable. Nevertheless, it is a good idea to check to see if Optimum is available in your location.
FiOS offers the best customer service in the industry, even if the industry is notorious for poor customer service. Nevertheless, the service boasts an American Customer Satisfaction Index score of 73, which is nine points higher than the industry average of 64.
Concerning customer service ratings, Optimum is right behind Verizon FiOS with an ACSI score of 69, a 13 percent gain over the previous year, so you'll receive decent customer service if you decide to join Optimum.
While Verizon FiOS offers speedier packages, more reliable customer service, and better pricing at slower tiers, Optimum Online is a better bargain at faster tiers, complete with a free modem and better-than-average customer service.
If you're looking for faster connection speeds and if it's available in your area, then Verizon FiOS is the better choice.
Otherwise, it's best to go with Verizon FiOS, especially for the symmetrical upload speeds.