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Verizon FiOS Reviews

Verizon FiOS customer service ratings

Verizon FiOS
Average Customer Rating29 User Reviews
User Rating Distribution
5 Stars6
4 Stars8
3 Stars6
2 Stars1
1 Star8

Read 29 Verizon FiOS user reviews

price goes up up up, From $30 to $64 so far.

Had free dialup access until Verizon forced "upgrade" to optical cable, which destroyed dialup access and leaves me with no service during outage.

Too expensive. Unreliable internet and phone

When I first got my bundle 10 yrs ago I paid $70 for landline and DSL internet. Then they switched to fiber optics and I pay $123 month, my landline hangs up on calls and my internet speed was lowered to 25/25 and it doesn't hold a strong signal so my Smart TV and Echos won't work. And I needed to purchase a WiFi extender to get my signal to the other end of a very small ranch style house.

accessibility to customer service

too expensive, unlike the box which doesn't have a clock

Customer service, if you can reach them

It took me a couple of weeks to get customer service. I finally had to go through my mother's accout to reach them.

forced change

nasty customer service

Horrible customer service and tech support.

Waited all day for an install to only be told that they can’t make it out. Now I have to wait until idk when for a simple home phone connection.

They are not yet charging me for the wire that go

Digital blocks removing g my pictures. Having channels in my plan yet Verizon says they are not in my package but I have Ultimate can't get Cinamax of any of the maxed

outrageously high rates for basic home phone

dropping Verizon DSL forces me to "unbundle" and end up paying as much as if I had kept the DSL.

Over the phone service

The sign up was a pleasure and the sales rep was knowledgable and really helpful. However trying to collect my equipment which I chose to install myself was a nightmare. Total difference between in store reps and over the phone.

Fast Installation

Both sign up and installation was quick and easy with friendly reps.

Good deals for new customers

When we first signed up to Verizon Fios it was fantastic, saved us a lot of money each month and the package was great. A few years down the line and the service we get is temperamental and the price has increased and there is no was to reduce it.

Easy to sign up

My installation was booked in really quickly and the rep I spoke to found the perfect plan for me, cheaper then my current provider and hopefully the speed will live up to expectations!

Great packages options

I love the service I have with Verizon Fios, but I am constantly getting calls from them trying to upsell me stuff, if I want it I will call you!

Customer service and support

Verizon have a very good customer service team and there is always someone on hand if you need help and their service is always reliable, but the prices they charge are far too expensive.

Easy to sign up

My installation was booked in really quickly and the rep I spoke to found the perfect plan for me, cheaper then my current provider and hopefully the speed will live up to expectations!

Over the phone service

The sign up was a pleasure and the sales rep was knowledgable and really helpful. However trying to collect my equipment which I chose to install myself was a nightmare. Total difference between in store reps and over the phone.

Fast Installation

Both sign up and installation was quick and easy with friendly reps.

Knowledgable sales reps

The sales rep listened and helped find a plan that suits me perfectly and is at an affordable price.

Technical support

Technical support are fantastic. When I was having issues with my internet they sent someone out the next day and also talked me through fixes over the phone, it took a couple of days but now it is running better then before.

Technical support

Technical support are fantastic. When I was having issues with my internet they sent someone out the next day and also talked me through fixes over the phone, it took a couple of days but now it is running better then before.

Knowledgable sales reps

The sales rep listened and helped find a plan that suits me perfectly and is at an affordable price.

Great packages options

I love the service I have with Verizon Fios, but I am constantly getting calls from them trying to upsell me stuff, if I want it I will call you!

Good deals for new customers

When we first signed up to Verizon Fios it was fantastic, saved us a lot of money each month and the package was great. A few years down the line and the service we get is temperamental and the price has increased and there is no was to reduce it.

Customer service and support

Verizon have a very good customer service team and there is always someone on hand if you need help and their service is always reliable, but the prices they charge are far too expensive.

Service, equipment and customer care

The people working for Verizon are MORONS and the company is a piece of garbage. Apart for providing sub-par service and junky equipment while charging you an arm and a leg for it all, they cannot even perform a simple task as qualifying a new construction home in a new development for service. We purchased a new construction home in a new development. Three weeks ago I called Verizon Fios to ask them to find out of our new construction home in a new development qualifies for service. After being on the phone for an hour with some idiot guy, he says to me I am all set and yes my property does qualify for service at which point we scheduled an installation. Yesterday was the day of installation. I took the full day off (I get paid by the hour not salary) cause they said installation on a home that has never had Verizon could take between 4 to 6 hours. That's all fine and dandy. The Verizon contractor comes by on time and the poor guy was on the phone for an hour with Verizon reps and looking around the property in the heavy rain so he figure things out. Finally he tells me he cannot install Verizon Fios on my property because Verizon never installed any fiber optic cables in this new development and therefore my property should have never been qualified for service. I am done with these idiots. Bad service, bad equipment and completely incompetent customer service people. What a waste of time and money. You guys are absolutely pathetic to have customer service reps lie to customers about qualifying a property like that. And yet that Verizon Fios rep that set my appointment and lied to me about my property qualification is still employed by Verizon and he will make the same mistakes on other poor customers. Pathetic!!! You are not even worth one star!!!

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Verizon FiOS Specs

Services:TV/Internet/Landline
States Covered:9 states
Population Covered:34.4M
Connection Type:Fiber & DSL
Internet Speeds:100Mbps - 1000Mbps (varies by area)
Modem:Included
TV Channels:485+
On Demand Library:140,000+
4K Channels:Yes
Contract:2-year

Verizon FiOS Company Info

Company Name:Verizon
Founded:1983
Headquarters:One Verizon Way Basking Ridge, NJ 07920
Employees:10,000+
Customer Service:1 (800) 837-4966
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter